Are you interested in expanding your English conversation topics?
In this video, I’ll share with you a simple, useful English conversation that you can use immediately
to start learning English quickly and without overwhelm.
Stay tuned.
Making a complaint
Hello, ABC Internet Customer Service, how may I direct your call?
Hi, I want to register a complaint regarding my internet service.
I’m sorry to hear that. What has been the problem?
My connection has been repeatedly dropping-out and,
when it is connected, the speeds are very slow.
Let me check to see if there is a reported issue with our network in your area.
I need your client number, do you have it?
Yes, my client number is 7654-321.
Thank you. The system does not show any maintenance in your area.
So the problem must be on my end.
I can’t tell from here. I’ll get a technician to come to your house and take a look.
Okay, how soon can they come out?
I can get someone out there between 8am and 12pm tomorrow.
Will someone be home at that time?
Yes, I will be home.
Okay, our technician will arrive sometime between 8am and 12pm tomorrow.
Thank you, I’ll see them tomorrow.
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