Hey, everybody. Today, I'm going to teach you a simple 5 step system for training your
employees quickly and effectively.
My name is Ryan Gromfin and I'm an author, speaker, chef, and restaurateur,
and I help restaurant owners make more money and have more
freedom and joy in their lives.
And I want to welcome you here today to this very special video training
course on training your employees. I'm going to share with you like I said earlier
the five step system that I use for training my employees very quickly,
for training my client’s employees very quickly, but most importantly for training them very effectively.
The 5 steps I'm going to share with you are kind of funny sounding but I did that on purpose
because it'll help you remember them very quickly.
The first one is why do?
So, why do? Why are we doing it this way?
The second step is, how do? This is where we're going to explain
to the staff member how we do the tasks that we're training them on.
The third step is, I do. Meaning, I or the trainer is now
going to demonstrate exactly how to do this procedure.
The fourth step is, we do. Meaning,
we're going to do this together so that way if questions come up,
I'm going to be there to help you with it. And the last step in this training model
is, you do.
This is maybe the most important step in the process
because this is the opportunity now for you to step out of the process
and allow the staff member to actually complete this task from start to finish,
and then show you the finished product and this is your chance to say,
yes, you did a fantastic job.
You are now approved on how to do this task, or no,
go back and try this again or maybe try that or where did you go wrong here
because this isn't the result that we're looking for.
What this five-step model allows you to do
is to take your employee, your staff member,
your talent as I like to call it in your restaurant,
hotel, nightclub, bar, hospitality center
from a point of not being sure if they know how to do something,
all the way through to completion of not just understanding theory
but also understanding exactly how to do it
and proving, demonstrating the skill to you
so your staff member can no longer come back to you
as I'm sure we've heard the excuses of oh, I didn't know we were supposed to do it that way.
or that's not how I was shown how to do this.
We hear these excuses all the time and well,
they're kind of excuses, they're also kind of not sometimes
because a lot of times we're not doing a great job
of explaining to our new staff exactly
how we want something done.
And again, importantly, why we want it done.
So, I'm going to break these down for you really quickly here but like the why do.
I think ‘why’ is very important.
This is a step that skipped a lot of times when we're training
our new staff members or existing staff members on how to do something new.
If they don't understand the theory, if they don't understand why you want it done this way
instead of done that way,
this is when they start to take shortcuts. This is when your staff members start to say,
what if we try it that way, or what if we do it that way because they're focused more
on getting it done then the reasons why.
So, I always start with theory, I always start with a sit down conversation with the staff member,
it could be very formal and long if it's an important task. If it's a quick task,
it's just a “hey, let me just explain to you why we're going to do it this way”,
then I get into the how and again this is a verbal explanation.
Some people learn better auditorally like hearing things or verbally,
some people learn better by doing, so we're going to expose the staff member to both.
So, this is where I explain how.
It's best if you have some pictures or documentation
depending on exactly what you're training,
so what you could explain to them how it's being done and show them some visual aids,
then we go into the I do. So, if you're like actually cooking a recipe,
you're going to go in the kitchen and you're going to show them.
They're not going to do anything, they're just going to watch and pay attention and hopefully take notes.
You're going to actually demonstrate how to do this.
If it's a conversation with a guest or like if you're training a host how to greet a guest,
then you're going to actually roleplay or they're just going to stand and watch you
actually greet guests. That's the I do part.
Then, it's the we do. So now, you're going to do it together. This is where like you see in a lot
of chain restaurants where someone will wear a name badge that says you know server and
training where they're working with another server and they're part of the process,
they're not doing it alone yet, but they're also not just watching.
They're actively being a part of it,
so that way you can give instant feedback and criticism
and tell them the things they are doing great, show them the things that they need some improvement on,
and then that last step - you do.
So again, if this was a recipe, this is where they've been trained on all of this
process up to this point now,
it's time for them to execute from start to finish all the way through
and then for them to bring you the finish plate and for you to look at the presentation
and taste it and critique it.
And if they're approved on all these as you go through the process,
I actually have a staff training planner that you can download here for free.
As they go through this process, you check off each box.
You check off the ‘why do’. That means that you've explained to them and they
acknowledge that they understand why you do it.
You check off the ‘how do’.
You've explained to them and they acknowledge that they understand the how steps.
The ‘we do’, the ‘I do’, and then most importantly, the ‘you do’ is checked off.
When all five of those boxes are checked off,
both the trainer and the employee signed this specific document
and any other videos
or pictures or training guides that go along with it and now your staff member
in five simple steps is completely approved,
documented in the file on exactly how you want that
action step,that tasks, that procedure to be accomplished,
and you will never run into the problems of an employee saying,
I was never shown how to do that or that's not how I was shown how to do it,
or so and so does it this way
because everybody on your team will be on the exact same page.
I know this sounds like a little bit of extra work upfront,
but the amount of time is going to save you on the back end is going to be very
well worth it.
Again, please go ahead if you want that
training guide planner where you could literally print this out
and fill it out on your computer for every single thing that you train employees
on in your restaurant as many or as few as you want.
Just go ahead and enter your first name and your best email address and we'll
send that off to you instantly.
My name is Ryan Gromfin and if you enjoyed this video, will you please do me a favor?
Will you smash the like button below this video?
Also, if you have any questions or comments or would like to share a massive success
story with me,
please go ahead and type in a comment below.
I'll be sure to get back to those as quickly as possible.
I do my best to answer those within 24 hours. Again, please ask questions there.
It's the best way because then your questions can help influence
other people and we can get into really great conversation.
So go ahead download the five-step training staff member
plan or whatever it's called,
smash the like button, leave your questions and comments below.
And until the next video, go out there and crush it every single day.
My name is Ryan Gromfin with The Restaurant Boss
wishing you a lifetime of restaurant success. Have a wonderful day.