Table for one come with me
Your waiter Tyler will be right over
Welcome what can I get you?
What
Look I don't know what you're trying to say, but I don't have time for this
It happens more often than you know
The deaf and hard of hearing at the receiving end of hurtful looks and comments this incident caught on camera
It's against company policy. I can't do it.
A deaf customer typed his order onto his phone at the drive-thru of an Ohio fast-food restaurant
But the worker wouldn't take it and ignored the customer
The employee was fired and Taco Bell released a statement saying they are committed to maintaining an environment free of discrimination
or harassment
I
Cannot help you. You see a man being discriminated against because he's deaf
Aren't you supposed to have an interpreter here or something?
What would you do?
We've set up our hidden cameras at the Tom Sawyer diner and joining us to take in the action is nyle DiMarco
He's a model actor champion of Dancing with the Stars
He's also a deaf advocate
He's here on set with his interpreter our waiter
Tyler is listening to producer instructions by earpiece and were communicating with
JW the deaf actor playing the customer via text message. What are you hoping we'll see from people today?
I'm hoping that people won't just stand by. I'm hoping that people won't be bystanders
We're rolling
Hey, how you doing? I'm gonna get you I
Don't know. I don't know you're trying to say I
Have you experienced this kind of discrimination yourself personally?
Sure. I think it's a lot worse knowing that my entire family is deaf
all of us being deaf if we go out to restaurant often waiters are
Completely petrified. They're not sure what to do with us. You can see kind of in their eyes their world collapsed
I guess they see us. I'm trying to figure out how to communicate with us
Man, I don't have time for this
This first diner overhears the drama right away. She's noticing already. It's not my job, are you waiting on people what's going on?
Just I got a full dining room over there. Oh, okay
You don't treat people that way.
She's out of her seat approaching our actor playing the manager is everything okay?
Miss he was just so rude to this man who's deaf, but this is my job. Whatever. What the hell is he doing here?
I'm so sorry miss. I'm sorry
by all means disappear
In the middle of the action the diners friend joins in sent Barry away
But our waiter he hasn't learned his lesson. I don't know. I just don't understand why
You had to talk to my manager about that turns out she is perfectly qualified to teach him. Okay?
I'm a professor of communication skills. You have none
So I felt I had to say something for you
You have things to do. So do we all okay
All right, you can walk away and now have JW banker go over there and shake her hand and thank her
Okay, let's go break it
We step in to say thank you as well John with what would you do the TV show is an actor
This young man is Nyle
I'm Nyle. He's interpreting for now. Okay. I absolutely love everything about your oddity today and your approach
I mean my faith in humanity has been completely restored
Tell us why did you step in?
a
Long
well-respected professor of communications
And I teach speech today's my last day. I'm retired Wow
One final lecture on her last day on the job
Could I get you?
What I what are you saying to me right now
We're at it again
Okay, well you should have somebody with him to like help
That's not my job though and when Tyler makes it clear he isn't willing to help
This diner offers JW her assistance, he's helping him he wants a crab cake slider. This isn't your job either
I have compassion like he wants to eat this food that Tigers say you write it down. I'm out of here
Okay. Well then here you can write it down
Okay, you can write it down
Another customer choosing to alert the manager about our wicked waiter
Doing absolutely everything ready
Please please so bothered by what she's seeing. She's threatening to leave
I'm so sorry. Please don't please don't get upset. Don't get upset. He's treating this man. Like he's not a human being
This is a person sitting here. He has a disability. There's no reason to treat anyone like this time for us to step in
I just can't believe someone would treat someone else like this
It's just craziness
Honestly, thank you so much
Absolutely. Thank you for standing up
Austin we'll go out to eat and servers will treat us really rudely and be
Condescending to us and it's really great that you got involved
Don't you think that these people should be traveling with people not alone
This next diner agrees with some of what Tyler is saying
But maybe not his approach I don't think I was being unkind
And if she was deaf
It's not really our job to bring everyone some sort
You know pen and paper now with these have cell phones in the way that we carry them everywhere
It's much easier to be able to text back and forth. I'm very relieved and thankful for technology for that reason
She does try to offer some assistance
I don't have a pen. I've left it over there
You got a pen. Yeah, great
She if he could hear us she's getting you a penny
And when JW tries to return her pen
We step in good morning ladies, I'm John what would you do?
Well, we try to see what people would do when they witness that kind of ugly treatment of someone whose deaf
Pretty ugly but he also wasn't very prepared was he you mentioned that yeah, what did you mean?
Bring the pig with you or something, right what you want we bring in Nyle to talk to
Right what the back of
Now we're changing things up slightly
Would you like to go in and play the actor yourself? I think it'd be fun. I'd absolutely love to
Give me a baseball cap and I'll head on in Nyle at the center of the scene
these
specials
This full menu
I've you've got some money. I don't have anything on me. I got a pen
And
Right away. These nearby diners are trying to help Tyler
Communicate with him. I'm not playing charades with you right now
What else do you want?
Cuz I'm doing my job
You watch the water hide that what I I need it quick please and when Tyler walks away
She has a choice word for him that Nyle fully
understands
Our
Wieder is back
Wasting my time. You want a salad with it? And once again, she's up out of her seat
Have Tyler kick him out. This is taking up way too much time. Just go somewhere else where they understand you
Go somewhere else. Get out of here. You need to leave. Yes. Can I have my pen back, please? Thank you
instead of arguing
She gets the manager. Can I help you? Yeah
That waiter is very rude. First of all, he told him to leave that he's not playing charades with him
It was awful and she does what our waiter had a problem doing all day wants water
He wants a grilled chicken sandwich, and it comes with a salad and he wants the salad proving
Just how easy it is to communicate. Thank you for your help. I appreciate it
Time to say hello
This really happens in real life and he really is deaf
This is now the Marco he won Dancing with the Stars in America's Top Model. I
Would never treat anybody like that and I'll never let anybody do that to anybody around me
We rolled one last time
JW is back in the hot seat. I
Cannot help you with this, okay?
Can I help you? I'll be right with you guys. I don't have a pen on me
You should have somebody with him to do that. I don't this is not my job
These diners give JW a pen
And a menu so he can place his order
Why are you guys helping a deaf guy you don't even know him? Why are you helping a deaf guy? You don't even know him
What would you do?
What are you gonna tell him
Write it on a piece of paper. I can speak that's the matter with you kid learn. He was my son I kick you in
The job
yeah be
Now hey CL fat man. It's not his fault. Don't do a job if you can't do it
Take care of somebody that's not right. You can treat the guy like it
my French
before they leave
We make our way in to say hello. All right get out of here Tyler. Hi, how are you? It's what would you do?
How are you, sir?
It affected you teeth it's a stranger to you
Don't treat some
Don't kid. He shouldn't be doing that. Come on. You take care of him. I said if there is your father, but what you do?
You know what to say it's not my job but then go get another job you don't need to be there
What makes you this way
I think
Yeah, I just I wanted to say thank you so much. It's really wonderful to see you acted today instead of just being a bystander
So many today with a heart one they freely shared
defending a stranger he need
Hi guys, John quinones here. Thanks so much for checking out our YouTube channel
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