hi there my name is Richard McMunn from
the interview training company and in
this tutorial I'm gonna teach you how to
pass a barista interview and in
particular I'm gonna give you a number
of interview questions and answers to
make sure you're fully prepared and you
could pass your interview so please do
stick around and watch it from beginning
to end very warm welcome to this
interview training tutorial my name is
Richard McMunn that's me there in the
center the bald chap I've been helping
people for about 20 years to pass their
interviews and I will do that by giving
you top-scoring answers to your
barrister interview now please do
subscribe by clicking the red button
below the video and I'd also very much
appreciate it if you gave them a video a
like that always motivates me to create
more content for you thank you very much
now in preparation for your barrister
interview we need to make sure that you
demonstrate the following skills and
attributes this is how you're going to
be assessed doesn't matter which
organisation you're applying for whether
it's Starbucks cost the coffee it does
not matter you have to be able to
demonstrate that you can provide
excellent customer service have an
understanding of how to resolve customer
complaints because they will happen have
a flexible approach to your work and
also be able to work flexible hours have
basic numeracy skills and an ability to
follow in a dr2 food hygiene and safety
standards so those are the core elements
that I'm going to focus on when
responding to the barista interview
questions that are coming right now so
here we go question number one why do
you want to be a barista and what do you
think the job entails so why do you want
to do this job a lot of people just want
to do it because they just want to get
paid they're not very passionate about
it
but as you and I know when we go and get
our coffee and our hot drinks if the
barista is great and they do their job
properly in their passion about it you
get a great drink and a great level of
service so they want to employ people
who are passionate about this industry
is my suggested answer first and
foremost I want to work in a customer
facing rock where I get the opportunity
to make a positive difference to
people's days more and more people are
buying coffee and hot drinks and they
are choosing their coffee company
carefully so I don't just want to work
for any company as a barista but I want
to work for a company who will teach me
how to do it properly
in awesome coffee and also providing
great customer service now I did carry
out some research and I found out a lot
about the role the role involves opening
the store taking orders and payments
from customers grinding the coffee beans
and making coffee and other drinks to
the correct specification you also have
to prepare and serve food in the correct
way in line obviously we boot safety
standards keep the shop clean and tidy
create stock and food displays and also
provide brilliant customer service at
all times finally you have to be
flexible in your approach to working
hours and you have to act as a positive
role model for your company at all time
so that demonstrates and that you know
what a barista does and also why you
want to become one and giving the right
reasons as well let's take a look at
another barista interview question why
have you chosen our company to be a
barista over others so here we go
whilst carrying out my research I found
out many positive things about your
company that made me want to apply for
this position now not only is your
coffee and other products renowned to
being great tasting and also exceptional
value but you also treat your staff well
and other people have spoken to who've
worked for you are very happy in their
role so want to work for a barista for
many years to come so I see myself being
with your company for some time in the
future
now job satisfaction is obviously
important to me and so he's working for
a company who have exciting plans for
the future so I've thought carefully
about the company I want to work for as
a barista and you take all of the boxes
for many positive reasons that's a good
answer
give great reasons why you've chosen
their company to be a barista over the
others that are available next question
so this kind of question assesses your
understanding of the job description
what skills qualities and attributes do
you have that are a match for a role as
a barista here we go
having studied the job description for
this customer services role I believe I
have all the skills qualities and
attributes to perform it to a high
standard so for example I'm really
passionate about delivering quality
customer service and care I have an
ability to deal with and resolve
customer complaints I'm able to
communicate properly when dealing with
customers and also company suppliers or
stakeholders I'm flexible and I can work
on sociable hours as and when you need
me to and I'm also loyal and hardworking
and I understand how important the
customer service role is to the success
of your company so we about the customer
there would be no business so it's
important to service I provide is
outstanding so I can be trusted to abide
by the drink and food hygiene safety
standards at all times and I'll be a
positive role model and employee for
your company that's a great answer to
that question now I've got two more
Forrester interview questions to run
through so please do stick around but if
you want to download the full set that
I've created you can click that link in
the top right hand corner take you
through to my website where you can have
a look at those and download them next
question how would you deal with an
upset or angry customer what would you
consider when you're dealing with them
and why so pretty much a guarantee
question because you're gonna have to
deal with complaining customers it just
happens it's all part and parcel of
being in this role here we go so my
approach to dealing with an angry or
frustrated customer is to listen to them
focus on what's upsetting them and how
we can resolve it quickly and
effectively so for example if a customer
is upset and complaining that their
drink is not up to the required standard
then it's obviously my duty to ensure
that they receive a replacement drink as
soon as possible customers might be
irate and difficult but you have to be
polite positive and resolve the
situation quickly and effectively in
line with your customer service policies
so it's my job to give them the best
service possible and I'll always follow
my barista training and the company
customer service photos and that's
important to say that bit at the end so
it's your job to give me the best
service possible but always follow your
training because you will get barista
training once you are successful after
the interview next question how would
you deal with a team member who wasn't
pulling their weight
now this can happen in these kind of
roles where you're working really hard
but you notice other people in the team
and maybe not pulling their weight
they're not doing their job properly now
obviously you can say well it's just up
to the manager but we want people like
working as part of a team say look come
on you know do your job properly you're
letting the team down but you have to do
it tactfully here's my answer to this
question before approaching them I would
clarify that my suspicions were true the
worst thing to do in this kind of
situation is falsely accused someone of
not working to the right standard so if
it was clear that they were not pulling
their weight I would try to approach
them privately
and discuss their workload I try to
express my concern for their lack of
contribution in a polite way
if there wasn't a good reason for them
not working correctly I'll try and
emphasize how their behavior was
negatively impacting on the team so
hopefully trying to help them see things
from my point of view will alleviate the
situation obviously if this fails then I
believe it's important to take it to a
higher level and I'd actually speak to
my manager about it under no
circumstances would I get angry or
frustrated it's important to remain
level-headed in situations when dealing
with this kind of scenario so don't
forget if you want my full barista
interview questions and answers you can
either click the link below the video it
will take you through to this page here
they're perfect for any kind of
organization wherever like I say
Starbucks Costa Coffee it doesn't matter
I've got my full list of there I've also
put some tips here for passing your
barista interview they're these five
tips and also questions to ask at the
end of the interview so you can take a
look at those as well think they're
great questions to ask the end of this
interview thank you for watching I hope
you've enjoyed that dub get subscribed
and also and if you've got any questions
please let me know in the comment
section below the video thank you for
watching and I wish you all the best in
your pursuit to passing your Arista
interview thank you