- [Chris] Oh yes, look at this.
- What you doing?
- Nothing.
- Let me guess. Amazon?
- Yes, but I'm ordering a new gym towel.
You did tell us that I needed a new gym towel
'cause I have been sweating on the wooden floor.
- It's really disgusting.
- Right, well, this will solve all that.
And not just that, we have been invited
to go and see how this order
goes from the small business that we are supporting
via an Amazon fulfillment center.
- Ooh, they do look exciting, yeah.
- It's exciting stuff. Fancy it?
- Yes.
(chris slaps table) - Let's go.
- Now?
- Yes, now.
We're going to Amazon, Rosie!
- [All] Hello!
- Welcome to Dock & Bay.
Love to show you around.
- Yes please, do. - Yes, please. Yes.
- What is so special about your towels?
- So, our core product.
it dries very quickly,
it's super absorbent.
Sand won't stick to it at the beach.
Great if you have families.
- [Chris] How long have you been selling on Amazon?
- So we started selling on Amazon from day one,
back in 2015.
It gave us all this exposure to a market
that we wouldn't have had access to
as people that have started in the UK,
and then started selling on Amazon US,
- Wow.
- Australia, you know.
So we've got sort of that global market now.
- Can we continue this conversation in your teepee?
(man laughs)
- Well, of course we can.
You know, the teepee's open for everyone.
- Give us a shout when me towels arrive.
(everyone laughs)
Hi, Paul, so what do you do here exactly?
- So, I escort our guests around the building
and showing them what you're coming to look at today.
What you won't believe is that over 50%
of everything you're going to see inside this building
is owned by a small or medium business.
- This place is massive,
and there's going to be robots.
I can't wait to see the robots.
- Chris, you need to calm down.
You've got to be on your best behavior in here, mate.
- Robots, Rosie.
- You're going to get chucked out.
- Robots, robots.
What kind of journey is ahead of my little gym towel
that I've ordered?
- [Man] When you push that magic Buy Now button.
- [Chris] Mm-hmm.
- [Man] That item would then be picked
from our amazing robotic field.
- Pod, you are released.
Don't, why is the button?
- Its been really lovely.
- Never see that pod again.
I feel that me and that pod had a connection.
- You did, you got on so well.
- [Paul] And sent to the packing area.
- [Chris] Wow.
- [Paul] Where it will be put into that box, you see,
with a
- [Chris And Rosie] Yes.
- [Paul] Smiley face on. - [Rosie] With the smile on.
- [Paul] Ready to be shipped to your front door.
- [Rosie] Give this man a job.
(scanner beeps)
- So when I sleep in pajamas, I'm too hot.
But when I'm naked, I'm too cold.
So it's been all the way through the fulfillment center
in record time,
and now my gym towel is on its way to me.
I don't think I've ever been so excited.
- No? Not, you know, our wedding day?
The birth of our children?
- Ee, me own gym towel.
Imagine.
So, Suraj, what's your normal day like?
- Come in in the morning,
set your vans up, get ready for the day.
- Charge it?
- Charge overnight, and off you go.
- Sounds good, man.
So you off on deliveries today?
- Yep, we got a whole day ahead of us.
- Ooh, can we come with you?
- Yeah, why not?
- We're in. - Why not.
- That's exciting.
- Jackpot.
- Being an Amazon driver, eh?
- It's what you've always wanted to do, my love.
- Whoa. - Oh.
- There's only one seat, babe.
- Well, how am I going to get home?
- I mean, Amazon sell bikes.
You like bikes.
Hehe.
Let's go.
First delivery, I'll see you in a bit.
Your parcel, madame.
- Thank you.
Hey, I tell you what,
get me a red suit and call me Mrs. Claus.
Let's go.
Thank you.
See you later, bye.
(door bell rings)
Ding dong!
- Me towels, yes!
- Chris.
(knocks door)
Chris.
Oh my.
Chris!