Hi! I’m Aly and welcome to Oberlo! Now that you’ve made your first few sales, it’s time
to fulfill your orders. Keep watching to learn how to prepare your order for fulfillment, how
to order AliExpress products, and how to fulfill your order in Oberlo. Now, let’s get started!
Before you fulfill an AliExpress order, there’s a few steps you need to take first:
1. Create an AliExpress account with your own information and log into it. Do not fulfill
orders as a guest or with your customer’s email address. Creating your own account allows you to
track orders and ensures your customers do not receive emails from AliExpress.
2. Empty your AliExpress cart. Otherwise you might buy more products than you mean to.
3. Install the Oberlo Chrome Extension and use the Chrome web browser on a computer or laptop.
Orders can’t be processed on a smartphone or tablet.
4. Set up your preferred shipping methods for specific products and countries.
When you place orders, the Oberlo Chrome extension automatically makes shipping selections
based on your personalized shipping methods. To learn more about the setup requirements
just mentioned, see the links in the description. Now you’re ready to start fulfilling your orders!
From the Oberlo admin, click Orders. If you can’t find your order,
then you may need to take some extra steps to sync it properly. See the
description below for more information on what to do when an order is missing.
After you find the order you’d like to fulfill, click “Order Product”.
You’re then redirected to the AliExpress website. The Oberlo Chrome extension adds the product to
your shopping cart, moves to the checkout and fills in your customer details automatically.
Always confirm that the extension filled in the shipping information correctly.
It has to match your customer’s information in Oberlo.
Then select a payment method and fill in the necessary information. Take note, that
different suppliers may offer different payment methods for specific products and countries.
It’s important to remember that you’re entering your personal payment information here,
not your customer’s. Your customer’s payment information is never sent to AliExpress.
Your profit is the difference between what the customer paid you in Shopify,
and what you pay the supplier in AliExpress.
If you ship to the US, Canada, or UK,
there’s a checkbox for the billing address to be the same as the shipping address. You
must deselect this checkbox and fill in your own billing address since you’re making the purchase.
This section should not have customer information filled in. When you’re done, click “Confirm”.
Next, in the Order review section, review the shipping methods available and choose the best
option based on the expected delivery time and cost. It’s best to use shipping methods
that offer tracking to avoid lost packages. After you make a selection, click “Apply”.
Finally, review your order details and then click “Place Order”.
The order is assigned a unique 16 digit order number in AliExpress.
This number is also synced to your order in Oberlo, and after you refresh the page,
the order status is updated to “In Processing”.
If your order has products from multiple AliExpress suppliers, then you need to go
back to Oberlo and repeat this process by placing separate AliExpress orders with each supplier.
When the supplier ships the order, usually within 2-7 calendar days,
you receive an email that the order has shipped and the tracking number has been added.
After your order has shipped, you need to sync it with Oberlo. Syncing it with Oberlo will
update the tracking information, mark the order as Shipped, and fulfill the order in Shopify.
There’s two different ways that you can sync your orders.
1. From the Orders page in Oberlo, find the order and click “Get Tracking Number”.
2. Go to the My Orders page in AliExpress and click “Sync this page” or ''Sync all orders''.
This will sync all of your Oberlo orders which is ideal if you have multiple orders.
It may take a few minutes for everything to sync properly.
In Shopify, you can also set up shipping confirmation notifications to let your customers
know about the progress of their order. To learn more about this, see the description below.
Now you know how to fulfill an AliExpress order in Oberlo. Let us know in the comments
if there’s anything else that you’d like to know about order fulfillment.
And don’t forget to check out the next video on how
to fulfill multiple AliExpress orders in Oberlo.