- Morning mates, just a quick one today.
I know you're all sick to death
of hearing me talk about the 3G network shut down,
and how it's affecting some of you that use this device:
the ResMed AirSense 10 machine.
Well, it turns out it's also affecting some
of you that have the brand new AirSense 11 device.
So I thought we'd discussed a little bit further,
as there's a bit of a difference as to
why it's affecting the air senses 11 users.
Now before I do, ResMed has finally been so kind
as to send out an email to their customers, informing them
of the 3G shutdown and how it might affect some
of you with AirSense 10 and Air 11 devices.
I'm gonna read you some of this email,
but if you wanna read the full thing,
just check out the description below.
'This message is to inform you about the recent changes in
3G and CDMA communications by telecommunications companies
in the US, and how they may affect wireless transmission
of data by Air 10 and Air 11 devices.'
So they mention the air 11 devices in this email,
which I found very interesting and I think goes on,
the plovers, every time! (chuckles).
And then it goes on to talk about, you know,
the networks, and how the devices are affected and so on.
Um, so if you wanna read that email,
check out the description below.
Now, if you have an AirSense 10 machine,
it will either have a CDMA, 3G or 4G cellular modem.
If it has a CDMA or 3G, and the 3G networks
shut down in your area, then you won't
have wireless transmission of data.
Your machine will still work fine.
You just won't be able to send data wirelessly
to ResMed service, to the myAir app, and so on.
You can always jump on sleephq.com
and upload your data there if you want to.
If you have a 4G modem, you should have no problem,
as long as you are close enough to get a signal
from that 4G cell tower. And I think that's what's happening
with the AirSense 11 users. So as far as I'm aware,
all AirSense 11 devices have a 4G Sailor modem inside them.
However, I believe these Sailor modems
also have 3G capability, and what this means
is that potentially if you don't have a 4G signal,
or a strong signal in your area, the machine
can latch on and use the 3G signal. And I think
this is what's happening for a number of customers,
because I'm reading a lot of posts from AirSense 11 users.
They're taking the machine home, unboxing it,
boom. It's connecting up to a signal.
And then a few months later, the signal
just drops out and they can't connect up.
And what I think is happening in this scenario is
that the device, the AirSense 11, is actually connecting
to a 3G signal, and then the 3G network shuts off,
and then it can't find a 4G signal to connect to.
So even though it's got that 4G modem in it,
and they're like 'I've got a 4G modem',
it's connecting to a 3G network. It has that capability.
Now, I wanna read you a little post here quickly
on one of the forums and it's titled:
AirSense 11 cell signal. 'I just got an AirSense 11
and live about five miles from a rural town.
The Air 11 machine says I only have one bar
of coverage, it's using T-Mobile, but my cell phone,
which also uses T-Mobile, has five bars
and is sitting right next to the AirSense 11.
WTF question mark.
'My biggest concern is that since I'm in the trial period
for the new machine under Medicare,
despite having used CPAP for a decade.'
How about that? He's been using CPAP for a decade,
and he's gonna go, he's gotta go back
on this trial period for his insurance to,
to pay for his device. I don't understand that.
'I need the data to be preserved beyond question,
or Medicare could theoretically refuse to pay
for the machine at the end of the trial period.
I just did an experiment, and moved the machine
to the living room window. There, it gets
two bars instead of one. Going further, I moved it outdoors
to the front deck, and there it gets four bars.
Maybe I need to sleep on the front, front deck.' (chuckles)
he says. So his conclusion is that 'the air sense 11
has a really crappy cell radio or crappy antenna.
Since the cell phone gets five bars everywhere
in the house on the same carrier, and the
AirSense 11 has to be outdoors to even get four bars.'
So there you go. Now, if you're an AirSense 11 user,
and no matter where you go in your house,
out on your porch, up the mountain, you just
can't get a cell signal, then check out sleephq.com,
and you can upload your full detailed data
directly from your SD card. Now regarding the SD card
with the AirSense 11, a lot of you have been emailing me
regarding this. This part here, it's causing
a lot of confusion. This little section here,
it looks like an SD card, doesn't it?
Like, I can understand how you're getting confused.
It certainly looks like one. It's not guys.
It's just a cover, all right?
The ResMed have gone full tight (indistinct)
on this unit, and they're not even giving you an SD card.
Well, a lot of, a lot of you don't have SD cards.
So you will have to go and buy an SD card for your device.
Any, any card from like four gig to 32 gig is totally fine.
The 32 gig will hold like 15 years of data on it.
So really, you know, four to eight gig is just heaps guys.
Four gigs should be plenty. So go and get yourself
a cheap SD card, whack it in your device, start using it.
And then when you're ready, you can take out your SD card,
put it in your computer, your phone, your tablet,
on the go SD card reader. Just grab one of those.
And then you can, whoop, drag the files
across the sleephq, and you'll see
data like you've never seen it before.
Thanks for watching guys. I'll see you soon. Bye.