did you know that someone who has a bad
experience at a place of business tells
at least nine other people while someone
who's having a really good experience
might only tell two or three hi I'm
Monica kiss Erick with unlock your
potential customer relations is a very
very important thing to pay attention to
and if measured properly you can tie it
back to your return on investment so
good customer relations customer care
how do you treat your customers from the
brochures that you write to the
interactions that you have with them in
person or on the phone all or those
moments of truth that customers will or
will not be talking about when they
leave you and your place of business
customer service and that takes then the
full range of interactions also that you
have with your customers good customer
service you certainly want to be timely
in responding to customers and that
would include both compliments as well
as potential complaints often one or the
other gets left in the pile for a later
time timeliness is good customer service
treating people with respect is good
customer service and good customer
relations and then what about excellence
you want to perform at your highest
standards of excellence that's good
customer relations but an important
thing to remember is all of these things
need to be defined based on what the
customers expectations are not what you
think they want but what you know they
are so remember you want your customers
to vote positively and that means repeat
business for you you don't want them to
vote with their feet out the door thank
you monica kass erick unlock your
potential