So unfortunately the cameras did not
turn on until the Uhaul hit the home.
I don't think they're inspecting
for damage. Their first thought
is we have to get out of here.
The men backed out.
Dragging parts of the house
still embedded in the truck.
You can see our gutters being pulled
off the roof being pulled off.
They backed into a tree at one point.
This goes from an accident to a crime
absolutely and our contractor has said
the same thing that this is a crime scene
Atlanta police gave us this
surveillance video from February.
You can see the 26 foot Uhaul slowly
roll forward towards stop traffic,
almost hitting a car waiting for the light.
Then the rental truck
jumps the curb and barrels.
Down the hill toward Ashton Harrison's house.
Driver and passenger were long gone
by the time Ashton and her husband
returned home from their honeymoon.
To find this,
the outside of your home is
inside your home right now.
The impact was so severe the
brick essentially shifted.
The brick flew through the walls.
U-Haul should have the ability to
track a damaged truck of this size.
With these markings, there has to
be a way to track down the drivers.
Have they offered to help?
That would be nice,
but when no one is willing to call you back,
respond to an email.
A phone call.
You're really left feeling stuck?
Hotel parking garage damaged
in a crash involving a Uhaul
with so many rental trucks on the road.
There are bound to be crashes.
Sometimes the drivers take off yo.
I thought I was there.
I thought everybody in the car was there
and sitting next to you was my mom.
Your mother was pinned in the car.
Yes, had to be extricated.
Yes, this was tough for you to see.
Yeah, because I really thought she was dead.
Ivan was hit by a U-Haul last August
at the I-7585 split South of Atlanta.
He didn't stop to see if
anybody was hurting anything.
So the Uhaul just drove away.
Yeah, he drove away. Did you haul?
Help you track down the driver.
Well they told me it was none of my
business who was driving the truck
you haul's insurer sent this
letter to Ivan accepting liability
based on the police report have
they sent you a check?
No, they said that they only had
25,000 over for insurance coverage.
The car was evaded way over $25,000,
U hauls insurer wrote we have the
minimum financial responsibility in the
state's contract calls them minimum
limits while U-Haul is self insured.
To $5 million. Georgia requires the
company to cover property damage
only up to $25,000 per crash.
What if you were driving $100,000 car and
that's what I asked the lady she was like?
Well, use your own insurance if you
didn't like what they have to offer.
Ivan's own insurance covered
most of the totaled car,
but he's still fighting for his phone
and other contents lost in the crash.
Uhaul's claims adjuster wrote we
can't pay it because of the limits.
Why should I take a loss when
I was not? Person that fault.
What does this
mean for Ashton and her husband?
Anything above 25,000 will come out
of their insurance or their pocket
70 to $80,000 worth of damage.
I mean, it's become like a part time
job trying to get everything resolved.