ISO 9001 2015 talks about management of risks and opportunities now that's all
good but when we get down to the operational control level it's sometimes
difficult to understand what we need to control so in this video we're talking
about ISO 9001 use of management and control to achieve what a stakeholder
wants from the output of a process.
This organisation has identified that there's
an opportunity to do a couple of things as a result of the identification of
risks and opportunities in their quality management systems now the quality of
product has an output of this organisation needs to be consistent
we're in a laser cutting facility that laser cuts metal and there are burrs on
that material so in order to increase the quality of the through put of this
particular factory they've picked up this new piece of equipment now this new
piece of equipment takes away a manual process that used to be done manually it
speeds up a process and it gives a solid consistent outcome it's called a Time
Saver now of course lots of equipment is time savers this particular time saver
is a huge belt sander it's got a conveyor belt underneath and what
happens is the sheet metal that's got the rough edges fed through this time
saver and it gets belt sanded by this big belt sander up here so when this
stuff starts spinning it obviously spins in this particular direction and it
sands the sheet metal so the sheet metal parts tiny little parts that we showed
you earlier in one of the other videos those tiny little parts can be put
through here and they can have the rough edges knocked off it now that means that
someone doesn't have to physically manually sand each and every one of
those parts and we can do thousands more parts per minute or per hour then we
used to be able to do by hand so that was identified as a risk and opportunity
in the quality management system of this organisation and it's something I'd
think you know I'd ask you to think about how could you make your processes
run faster particularly where there's a bottleneck this was a very manual
process in this Factory this piece of equipment has sped up and this is no
longer a bottleneck in the process and the parts are
a higher quality more consistent outcome something to consider
something to think about in your organisation are there any bottlenecks
in your process flow are there any opportunities to get a more consistent
outcome from a step in your process and what could you suggest in your quality
management system and how could you use your quality management system to
improve that process flow so you get a stable succinct consistent output now if
I was an Assessor or a lead auditor coming into this organisation I would be
asking a question in the quality management system so how has the
organisation or what risks first and foremost how has the organisation
identified their risks and opportunities and then in the second instance how has
the organisation used the hierarchy of control to manage their quality risks
and in this instance this example behind me is an engineering solution to a
previously administrative process and so as an Assessor going in and asking the
question how do you use the hierarchy of control to manage risk how do you
identify risk how often do you identify risks how often do you go through the
process of looking at what quality risks and opportunities exist in the
organisation this piece of equipment is a really good example of something that
was a manual process so we've it-it's a good example of the
use of the hierarchy of control to control risks where it was previously a
manual process and there was a procedure of how to do something and this piece of
equipment has replaced the procedure because all that happens now is people
feed the parts in one end they get cleaned up and sent out the other end
and so instead of having a procedure and a specification or a lot of documents
about how to do a task we purchase up a piece of equipment so if you have a look
at the hierarchy of control that talks about you know administration and
policies and procedures that's the bottom this is an engineering solution
to management of risk the risk being non-compliant parts in the process it's
a really good example of minimizing documentation with an engineering
solution so how could you put an engineering solution it could be a
software database equipment or change of process
that can eliminate or at least reduce risks in your quality process in your
organisation today we're in manufacturing we looked at an
opportunity to reduce risks from a safety perspective risks from a quality
perspective and install a piece of equipment that has helped speed up the
process more consistent outcome and much much safer for the people working in
this Factory and it's really really exciting
so have a think about your organisation what could you do to improve process
flow who could help you how could you do it and when could you do it there the
questions for today if you want a video comment below hit like more importantly
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we'll see you writing you next time on Best Practice TV bye for now.