Hi guys, David and David here from payetteforward.com and upphone.com, and in this video, we're
going to explain what to do when your iPhone XS, XS Max, and XR won't charge.
So when an iPhone won't charge, it's a big deal because you're kind of — the clock
is ticking and you're running out of battery life.
And by the time you're watching this video, your iPhone probably won't turn out at all.
So the first thing we're going to do is the easiest fix, and it's the first thing they
do in an Apple Store, and it's a hard reset.
So it's a little bit different process on different phones, but we're doing a XS, XR,
XS Max, and they're all the same.
They're all the same.
Perfect.
What you're going to do is you're going to tap the volume up button, tap the volume down
button, and then press and hold the side button until the Apple logo appears on the screen.
Yep.
I'm just going to keep pressing and holding.
It could take you know, 20 seconds, 25 seconds, in some cases 30 seconds.
Yeah.
Just don't give up because a lot of the time if it seems like it won't charge, what's actually
going on is that it's stuck on a black screen.
There you go.
Apple logo.
Yep.
Stuck on a black screen, the software crashed.
So you're doing stuff.
You're plugging it in, it's not doing anything.
But it's a software problem!
So if the Apple logo appears on the screen it's a software issue and hopefully it's going
to be fixed for good.
If not, there are other ways to fix that problem.
So our next step is to inspect your lightning cable.
Right.
There are a few things that are involved in the iPhone charging process.
You have your lightning cable, the wall charger, you have the phone itself and the bottom of
the phone.
So, the first thing to do is just make sure that your cable itself isn't frayed, because
it's not going to work if it's frayed.
Most of the time it happens at one of the edges.
Yeah.
The easiest way to test this is try a different cable.
Yeah.
And if you try a different cable and it doesn't work, try a different charger, you know.
Wall charger, or USB port.
Right.
Whatever you want.
You also could use a wireless charger since you have a XS, XS Max, or XR, if you have
one.
And about cables: Apple cables are MFi-certified and so are some other brands, but not all.
MFi stands for "Made For iPhone", and Apple builds in a chip to these types of cables
that the iPhone recognizes, and it says to itself, "Hey, this is a safe cable for me
to use to charge."
If you're using a gas station cable that you bought for two dollars and it's not charging,
you definitely / probably need to buy an MFi-certified cable.
Amazon has them - AmazonBasics brand, but be careful on Amazon because some of those
aren't MFi-certified.
And one more thing about the non MFi-certified cables.
Usually you'll see "This accessory may not be supported on your iPhone" if it's not going
to charge.
Look out for that pop-up.
Yep, and those cables break all the time, you know.
Mmm.
So we've checked our charger, we've checked our cable, hard reset, nothing's working.
What's our next step?
It's to clean out the lightning port on your XS, XR, or XS Max.
You'd be surprised by how much crap you get in the bottom of your iPhone over the course
of a day.
This is probably the number one reason why iPhones don't charge, and the good news is
that you can fix it at home.
So, to clean out this bottom port down here you want to use an anti-static brush, and
if you're not a nerd and don't have an anti-static brush lying around, you can use a toothbrush
that you've never used before.
Make sure it's on you've never used before because liquid's bad, obviously, and it's
also kind of gross to put your...
Gross... your plaque on your...
Exactly.
You'd probably make the problem worse if you use a toothbrush you've used before.
Probably.
So I'm just going to — don't be afraid to get in here hard.
And I mean, in the Apple Store, people are like, really gentle, but Apple techs — If
you're using something that's soft, it's not going to cause damage in here.
So you can just sort of brush it out.
I'm sure that there's some gunk, although I have a pretty clean iPhone.
Well, here's what not to do.
Right?
Sorry.
You were going to say — Yeah, I was going to say, you know — don't stick anything
metal in your port.
Also, you know, avoid toothpicks because those can splinter and get stuck and that's that's
no good.
You heard it here first: Don't stick anything metal in your port.
What's next, David?
Well after that and if your iPhone still isn't charging, let's do a DFU restore.
DFU stands for device firmware update.
It's the deepest type of restore that you can do on an iPhone.
Firmware isn't Hardware, like the charging port.
It's that software, like iOS.
It lives in between the two and helps them to talk to each other.
So it's the code in your iPhone that lets the charger know when something is plugged
in, and if the firmware get screwed up on your iPhone, it won't charge.
So we do have a DFU restore video.
We sure do!
We'll link to that in the description section down below and in a card up above.
And if the DFU restore doesn't fix the problem, you're probably going to need to get your
iPhone repaired.
And there are some good options for this.
The obvious choice, especially if your iPhone is under warranty and not damaged, is go to
the Apple Store.
Make an appointment online and hopefully they'll cover it under warranty.
There are also some really good third-party repair shops.
They'll send someone to you.
Sometimes they're mailing services.
We'll link to those in the description section below and a card up above.
Yep.
So that's what to do if your iPhone won't charge.
Hope you guys enjoyed watching this video.
For more great iPhone tips and tricks, make sure to check out our other YouTube videos.
If you're shopping for a new cell phone because your iPhone won't charge, yeah, check out
upphone.com, which is the best place to compare any cell phone, every plan online.
Yeah.
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