Hey guys I'm Amy, I'm not sure how many of you have met me. I'm over our
production department. I've been with the company for a few years now and I am the
one usually that will receive your guys's kits when you send them back for
repair, so we have one today with one of our most common issues that we're
hearing and I kind of want to walk you through what we typically do when we
received the kit back. This is also the same step that will do as we prepare for
your shipment so we'll go through kind of a quality check make sure that
there's no issues before you receive it, so today I've got one of our Universal
Chrome machines and the customer sent in their power supply. Typically we will
make sure that we send them in a pair so that we can easily rule out if it's the
power supply or if it's the console if it is the power supply it's really easy
we can just ship you a new one or you can purchase one online through
many other vendors and, so I'm gonna go ahead and plug it in and flip on the
machine as you can notice here the red light is not coming on so my guess is
there's probably something going on with the power supply. And so I'm going to
turn it back off and unplug now I actually don't have another ten amp
power supply here and handy what I do have was another power supply it's a 5
amp 12-volt, but the adapter is the same size, so I'm gonna plug that in and just
see if I can get power to the machine. Alright so that's plugged in we're
gonna turn it on and it looks like the machine has turned on I'm going to
adjust the voltage we get a 0 it's moving up and goes over to 12 volts so
we should get the same readings as the 10 amp versus a 5 amp the only
difference will be during plating. Okay so now I've got a volt-o-meter and
this is just going to check our parts we're going to
sure that we're getting the proper voltage to the ports. Okay alright so
we're gonna plug our red into our yellow port and our black into our common and
we're gonna want to flip up to chrome stripping and when we're in that mode
again your yellow light should be on when we're in chrome stripping mode we
want to see a negative 12 volts. It will usually fluctuate up to a half a point
five in one direction or the other so in chrome stripping mode we're negative
twelve normal mode you'll see that we're into a positive. Everything looks good
there so I'm going to go into my center port, this is usually used for our
activation, this port will be controlled by our meter here. So when we're in
normal mode my voltmeter should read very close to what the meter shows there
so I'll test and go up to about twelve nine let's go down to one zero and again
that will be slightly off but that's typically normal all right so now let's
go into chrome stripping mode. When we're in chrome stripping mode that port
should stay at zero no matter what the voltage is adjusted to it basically just
cuts off power, so everything looks good there we're going to go into our next
port which is our plating port, most commonly our gold port, and again we're
in chrome stripping mode and so we should be reflecting zero no matter what
our voltage is at. I'm going to go ahead and switch it down to normal plating and
in normal plating and I messed with
alright alright sorry it's just easier to read that way. Okay so in our normal
mode those numbers should match adjust up everything looks good, so right now
I'm thinking it was just the power supply that went out for the customer
which is unfortunate, but it does happen especially with our Chrome machines if
we're using too much chrome stripper or we're not diluting it it's gonna really
put a lot of power onto the controller of the machine as well as the power
supply, so it can trip it to go out in order to avoid that you can just make
sure you're replenishing your chrome stripper or dilute it. The other thing
that you can do is to plug your your power supply into like a a surge
protector that way if there is anything going on within the city limits or
anything like that that can cause your power supply to go
out. Again it's an easy fix we just would hate for you to have to ship your
machine to us if all we have to do is get you a new power supply. The last
thing that we check is to see if your machine shorts out. This is something
that you can do from home and this just helps us kind of evaluate what's going
on with your machine. So I'm going to plug it again into my
common into my red and this is your alligator clip and typically you would
have a handle on here I would just detach the handle and on your machine
you've got to be in normal plating mode and roughly about seven volts. If you
touch these two pieces together your meet your machine should shut off and
then it will come back on if it doesn't short out I would just kind of keep
increasing your voltage and eventually it should. If it does not then there's
probably something else going on and the machine should be sent in for repairs.
These are just a couple things again you guys can do from home to help you
evaluate if it's your power supply or if it's the console. We hate to put you guys
out of business or production for a couple weeks why it's being shipped in
and repaired and shipped back. Give us a call we're happy to help the good
thing with this machine is again it was an easy fix in the shop and now on its
way pretty quick, so thanks guys.