Hello there, my name is Richard McMunn from the interview training company, PassMyInterview.com.
And in this tutorial, I will teach you how to pass a Home Depot interview. So, it does
not matter which role or job you are being interviewed for with Home Depot, please make
sure you stick around and watch this tutorial fully from beginning to end, because I promise
to help make you the standout candidate! To achieve that goal, this is what I will cover.
I will give you a list of Home Depot interview questions that I recommend you prepare for.
I will also give you great SAMPLE ANSWERS to help you pass your Home Depot interview,
including all roles. I will also tell you the QUALITIES that you really need to demonstrate
throughout your Home Depot interview. And I will also tell you about further resources
you can get access to, to help you succeed. Now, just quickly, before I get into the training
and the sample interview questions and answers, a very warm welcome to this Home Depot interview
presentation. My name is Richard McMunn. That’s me there in the center of the screen. I've
been helping people for 20 years to pass their interviews, and I always do that by giving
you top scoring, unique answers you can't find anywhere else! On that basis, please
make sure you SUBSCRIBE TO THIS CHANNEL so you don't miss out on any of the training
videos I'm uploading. You can also connect with me on LinkedIn.com if you want to. My
LinkedIn link is in the description below video. And please also make sure you GIVE
THE VIDEO A LIKE, because that tells me you enjoy the content and I will, therefore, spend
more time creating it for you. Okay, here we go. Let's get into those Home Depot interview
questions and answers. The first one is: Tell me about yourself and why you want this job
at Home Depot? Now, this is your chance to get the interview off to a flying start. Think
about the skills and qualities you have that will ADD VALUE to the Home Depot business.
Here's a great answer. “I am someone who is action-orientated and understands the importance
of putting the customer first in everything I do. Without the customer, there would be
no Home Depot. I am friendly, efficient, I can work great as part of a team, and I will
always come to work with a positive and cheery attitude so as to make sure my duties are
carried out with passion and enthusiasm. Over the years, I have gained lots of experience
that will help me to provide great service, work hard under pressure and also act as a
positive role model for the Home Depot brand. I want this job because I believe the skills
and competencies I have are a good fit for the position. This means I will be able to
start contributing positively to the Home Depot team quickly, whilst always offering
your customers a first-class service.” That's a great answer! So, you can pause the video
if you want to and take notes as I progress. The next question is: Why Home Depot? Why
do you want to work at Home Depot? Now, the hiring manager wants to know you genuinely
want to work for Home Depot. And this is not just a route to gaining another job later
on down the line. Carry out some research into Home Depot prior to your interview, and
to help you, here's a brilliant sample answer! “I want to work for Home Depot because not
only are you the world’s largest home improvement retailer, but you always put the customer
at the top of everything you do. You have been established since 1978, and this tells
me you are a business that has succeeded through innovation and your aspirations to continually
excel in service. I would feel proud to work for Home Depot, and it’s a place I feel
I can learn a tremendous amount from in relation to great customer service, working quickly
and efficiently, and also working as part of a team.” That's another confident, positive
answer. Next question. When have you worked as part of a team? A team working question
is pretty much guaranteed to come up during your Home Depot interview. My advice is to
structure your answer using what's called the STAR technique to gain the highest marks
possible. Here's an example of how to structure your answer effectively using situation, task,
action and result. When if you worked as part of a team? Here we go. “Working in a previous
role where customer service and increased sales were paramount, the company was experiencing
a downturn in trade. It was our responsibility as a team to get together and come with ideas
to turn things around. We sat down together in a team meeting and started to brainstorm
different ideas for increasing revenue. I came up with an idea whereby customers were
rewarded with loyalty points following every shop they undertook at the store. Other team
members came up with an idea to encourage customers to leave a review on line following
their shopping experience in store. Following the meeting, we presented the ideas to our
manager, who in turn implemented them for us. 6 weeks later, sales were up by 20%!”
So that shows that you can work with other people, come up with different ideas and achieve
a positive outcome. Next question of your Home Depot interview. Describe a time when
you had to pay attention to detail? One of the required competencies to work at Home
Depot is, attention to detail. Now, this is applicable to all roles. Accuracy whilst at
work is essential. So let's give the hiring manager a great answer to this interview question.
Here we go. “In my last job, my supervisor asked me to take delivery of a large amount
of stock that was due to come in to the store one Monday morning. There were over 1,000
items to be delivered, and it was my responsibility to work quickly to cross-check all stock as
it came off the truck. As soon as the delivery arrived, I started to methodically check the
goods in chronological order, whilst ticking off each item on the check sheet. To make
sure I was accurate, I asked a work colleague to double check my work as I progressed. After
approximately one hour, I had conducted a thorough check of the goods taken and there
was a minor discrepancy of just 7 items, which I reported back to my supervisor.” You are
giving a SPECIFIC SITUATION there where you paid attention to detail. That's a great answer!
Next question. What would you do if a customer asked you a question that you did not have
an answer to? This is a common Home Depot interview question. Here's my answer. “I
would say I am sorry I did not know the answer, but if they waited where they were, I would
go and find someone who did have the answer and bring it back to them. It wouldn’t matter
how busy I was with other tasks, the customer must come first and I would get an answer
for them straight away.” That, in my opinion, is the best way to answer that question. Next
one. What are the most important skills needed to work at Home Depot? So this interview question
assesses whether or not you understand Home Depot's values and their work standards. There
are a number of different competencies needed to work at Home Depot, and I've included them
in the answer that follows. Here we go. “There are many skills needed to work at Home Depot.
However, my top five would have to be ‘GREAT SERVICE & ALWAYS PUTTING THE CUSTOMER FIRST’
in everything you do. Without great service, customer’s will not come back to the store.
You also need to make sure you ‘SUPPORT IN STOCK PRIORTY’, which is basically making
sure there is enough stock available to customers. If stock gets low, you need to make your supervisor
aware. You also need to ‘OPERATE SAFELY’ in all of your work. Safety is just as important
as customer service, and you have to follow the rules and procedures to make sure both
yourself, your work colleagues and the customers are safe at all times. Other important skills
include encouraging a ‘POSITIVE WORKING ENVIRONMENT’ and also helping Home Depot
to constantly ‘DRIVE SALES’.” Those are, in my opinion, some of the most important
skills needed to work at Home Depot. It's a really good, concise answer. You are giving
the skills, but you are also, more importantly, saying WHY that skill is essential in the
role. The next thing to do if you want to pass your Home Depot interview, is to CLICK
THE LINK in the top right hand corner of this video and take a look at my 21 Great Answers
to Interview Questions. You can download that guide on that page if you want to. Go through
to my website, PassMyInterview.com. Please do check it out. If you have any questions,
please put them in the comments section below the video. If you need any help with a specific
Home Depot job, tell me the job title in the comments section below and I'll give you some
questions to prepare for. I hope you've enjoyed that. Thank you for watching! Please don't
forget to GIVE THE VIDEO A LIKE. It's important for me because that tells me you enjoy the
content, and I know it's worthwhile me creating more for you. Have a brilliant day and I wish
you all the best for passing your Home Depot interview. Thank you very much!