Hello my YouTube friends this is Richard found a short-term rental university and
Airbnb super host today's video is really important so important that I'm
filming it not from the studio and just on my own I'm standing here in my new
condo in Jackson Hole which is going to be an Airbnb I'm going to do all this
renovation we're gonna document all that so if you're interested in that pay
attention but today's video is breaking it's
important if they're an Airbnb payout scam I don't know I mean I don't want to
call it intentional but I do want to let you know it was almost six thousand
dollars of my money for work that I did and my teams cleaned and hosted and
everything else in multiple properties and Airbnb did not pay me one second I
just realized I made a mistake I was so like annoyed and whatever I didn't
sanity check everything I didn't double-check everything I just went live
it's not six thousand dollars that they owed me doesn't make me feel any better
that it's only $3,600 $3,600 $3,600 it should be in my pocket and not theirs
but I did want to go on the record and correct myself
apologies for overstating it's like that fish that got away it was a little
bigger and they didn't notify me they weren't gonna pay me and they didn't do
anything now it's really important that you do your bookkeeping properly even my
bookkeeper didn't catch this you know who called us the guy behind the guy
hardik my man partic so a big shout-out to hardik thank you very much for
catching this and as it turns out unbeknownst to me unbeknownst to my
bookkeeper for no reason at all Airbnb didn't pay me on three different
trips in 2017 we did the work we hosted people we reviewed them we gave them
their security deposit back everything went fine only I didn't get money now if
this could happen to me and I do many trips on Airbnb it could certainly
happen to you so what did we find out and what happened well first it's
unclear it turns out that all of these transactions weren't posted in my
history they were posted in my future transactions as if they were
reservations gonna happen in the future when in fact they were completed trips
that we had done and successfully completed and we should have received
our payout so we took a look at it and sure
now if we had completed them he contacted Airbnb support and we got back
some you know helpful response which is we're gonna look into it thanks for
notifying us and immediately the same day they released one of the trips
another trip they said they had to forward to their fraud and account
security and the third that to do something else with it so three
different trips three different responses one payment of a thousand
dollars released immediately the other five thousand dollars held up the second
trip was released about I think 48 hours later which was great now we started
having the income coming in that we did the work now we're getting paid for the
work so that's great the third trip they said they had to
contact their fraud and security team there was some concern that they had
what concern why didn't anybody contact me proactively why didn't Airbnb reach
out to me and say hey we're concerned about the security of your account we're
concerned about this trip we're concerned about this guest whatever
their concerns were I don't think they're concerned about me I'm still on
the platform I'm still hosting I'm still taking reservations I'm still doing the
work I just can't believe that nobody at Airbnb would reach out to me so at
Airbnb if you're paying attention what is going on how are you possibly
withholding hosts money without notifying them that you have a concern
so long story short after about another 72 hours or so I received notification
that surprise surprise they do in fact owe me the money and they're gonna
release the money to me however I don't think you handled this very
transparently very openly with customer service in mind with a super host in
mind I don't know what you guys were doing but I'm gonna be very direct I
think you dropped the ball this doesn't feel good to me you're not reading
goodwill in fact I'm now suspect and I'm concerned and I'm gonna monitor you with
like a tooth and comb and make sure that you're doing what you're supposed to be
doing which is paying me and all of the other hosts and therefore I'm creating
this video for every other Airbnb host which is don't trust Airbnb and don't
believe that they're doing what they're supposed to be doing and that the system
works and is automated I even have a bookkeeper that records house every
single trip here was the issue he was reconciling every single payment
that hit my account against every single trip in the
Airbnb calendar what he was not doing and when he's starting to do want to go
forward basis and what you should have your bookkeeper do or do yourself is
make sure that every single calendar date has a payment associated with it
don't wait for the payment to hit the bank account to reconcile it make sure
that every calendar item has a payment associated with it and check that future
transactions tab and I really want to thank hardik for putting about six
thousand dollars more in my pocket and taking it out of Airbnb is like escrow
hold pattern it been there for months that's insane and I just can't believe
that that can happen but then again these big companies are so darn big that
even a super host with five properties doesn't really matter so don't trust
them don't trust your bookkeeper verify it for yourself now for all of you that
are looking at this video and watching it as soon as you get off this video go
check out that future transactions tab you may find that there's hundreds if
not thousands of dollars of your money just sitting there if you like this
video please go ahead and like it thumbs up really would appreciate that and if
you haven't subscribed to the YouTube channel I would really appreciate that
two more calls to action one join us at the Facebook group short-term rental
University there's thousands of hosts there that are communicating and asking
questions and so on and so forth and that's growing really quickly and to
sign up for our email list we send out all sorts of communication @ww STR
University so happy hosting have a great day
I hope you like this late-breaking video genre here in this temporary space
before we renovate stay tuned the best is yet to come
have a great day
you