Hey everyone!
Welcome to China Grove Trading Post.
Come on in.
( music playing )
These are the drinks that we have tonight.
Can I get a margarita on the rocks?
One and one. Good.
Now, three. One, two, three.
And one, two, three.
( singsongy ) This is gonna suck.
What can I get y'all?
Nachos.
I got one nacho here.
I got another nacho here.
On all of the chips.
One more.
- Do you see any drinks going out?
- Uh, no. They're moving at a glacial pace.
- This thing is not gonna like me.
- Yup. Right where-- On the seam.
I am. It's not going.
How do you do that?
Who doesn't have a drink that wants one?
( all shouting )
- Trying to prep these.
- I'm gonna say you didn't one, two.
- Yes. - There you go.
We gotta go, Brandon.
We got more food coming in than we got going out.
Guys, I got food coming out before drinks on the floor.
We've only been open a few minutes
and they fell behind instantly and they're not catching up.
Brandon has never cooked in the kitchen before,
the bartenders haven't served the room,
and Wendy's not actually engaged in running anything.
We're only gonna fall behind more and more.
You have the ticket to these?
No, I was just told to make ten of 'em.
Guys, I need to be seeing more margaritas.
I need to be seeing more smashes.
They don't know how to work a service well,
and they need more hands on deck on the floor.
Come on, girlfriends. Let's get with the program.
I need drinks out.
Speed up, Susan. Speed up.
Mia: We have a problem.
Same drinks.
Do those look like the same to you?
- No.
No. I didn't think so.
- They don't taste the same, either.
- So, if they're not the same, they're wrong, aren't they?
How 'bout these ladies? They haven't got what they ordered.
They're waiting for shrimp quesadilla.
Tell them what you want. Keep telling them what you want.
- Okay? - Guys, I got-- Susan.
- Susan... -We're gonna have to ramp it up.
- ...do nothing, but these tickets.
We're 20 minutes waiting on drinks for the floor.
Runners!
- What's going on?
- They're-- They're just taking care of the bar and that's it.
- We've got no drinks on the floor.
-Don't tell them what to do and
tell them what you want them to do.
- I want y'all to concentrate... - Give them the direction.
...on the tickets and get these drinks out.
They have no systems in place in terms of working a service bar.
And there's no point of execution
for getting drinks from a bar to the table!
It's ridiculous. They were set up to fail from the beginning.
I don't know what's happening on the other end.
All I do know is that the food is getting rang up right,
the orders are going out together.
But what do they do with it out there, Jon, I can't tell you.
You don't know, but he's nailing it?
- He's getting it. - Yeah. Good job, buddy.
- Brandon: Thank you. - This goes to this one.
No, this goes to the floor.
Floor, floor, floor, floor.
This one's yours, I promise.
Susan, get with the program.
Girl, you've got tickets that are 30 minutes old!
Susan, I've been begging you for drinks.
- I can't-- - But they're not even in order.
So the first one in is not the first one out.
Get coordinated, manage the station.
We gotta get synced or we're gonna fail.
Hey, guys, you gotta get it together.
- No room left for your-- - Chaos, right?
- Man: Hell, yeah. -Complete chaos back here, okay.
The best thing about this bar tonight was Brandon.
Wendy could've managed much better,
the bartenders could've delivered much better,
and this stress test was a complete failure.
So let me understand this.
- We got food but no drinks. - Men: Correct.
- We didn't even order this one. - So, Wendy, please come here.
We're still waiting on the drinks from 20 minutes ago.
Wendy!
All right, I can't--
Tiffany: Runner!
How do we get this table served? What do we do?
Who is managing this?
Runner!
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