hello and welcome everyone to the Workspace ONE Intelligence July 2020
update my name is Karim Chelouati and I'm a Senior Technical Marketing Manager
the agenda for today will be experience where we'll talk about digital employee
experience platform or DEEM then we'll be talking about security
with Trust Network update and finally we'll have platform
where we'll be discussing compatibility with Workspace ONE UEM
Workspace ONE Intelligence connector update general UI
updates all right let's get started with experience
for experience we have the digital employee experience platform or DEEM
for Windows OS and application stability DEEM improves visibility and take
proactive actions to remediate issues using the windows os and the native
application performance and stability metrics it also leverages
Workspace ONE Intelligence SDK in order to improve
application adoption and also engagement of your enterprise
IOS and Android application please check out the benefits and the
key use cases on the right side on the slide
on this slide you'll be able to check out all the available event types that
we have for digital employee experience platform
on applications user actions display devices services and os updates
now take a look at this use case with device performance and checking out how
many end users are impacted and why in this case tony's pc is taking an
unusual long time to boot and shut down it is lower in the user's
experience most of the times issues like this are
early signs of device misconfiguration or device failure
you can use the intelligence advanced telemetry and
insights to understand what it is impacting and how many end users are
impacted within it now before we jump into a demo video
let's talk about how does DEEM work it is an integral part of the Workspace
ONE platform DEEM will collect a rich set of
environment KPIs across the customer's digital workspace
things like user activity like login failures
boot shutdown duration app usage and navigation etc
also device health which is for battery life
memory capacity etc and then we also have OS crashes
app performance and more DEEM will correlate this real-time data coming
from multiple sources and will provide rich set of insights in
the form of dashboards reports but most importantly a unified
experience score the it teams will gain a complete
visibility across a broad set of experienced analytics
and they can segment the data based on the organizational group
location device platform or any other parameters in order to optimize
and prioritize next step now based on all those
insights the administrators can then proactively identify
issues and perform root cause analysis for example drill
down into a specific user that shows poor experiences or troubleshoot
stack traces for an application that has high crash rate for example
with this robust automation engine in Workspace ONE Intelligence
they can automate the issue remediation across any application and any device
let's take a look at the Workspace ONE Intelligence console
using DEEM under devices where you can see all your dashboards here
with active device by group device ownerships device motor breakdowns
enrollment and enrollment events
and in here you can see how many Android platforms are enrolled
how many apple iOS then you can view the dashboard for more details
to see how many active devices you see in enrollment and enrollments available
storage capacity device OS versions etc then we can go
back to devices and check out another dashboard to see
an overview and it's the same case here with device
ownership device motor breakdown enrollment and enrollment events
and if you go here we can look at the total number of windows OS crashes
we can go to the performance tab and check out
the critical performance issues and the warnings that we have
we can also click on thresholds and set the thresholds by seconds minutes or
milliseconds I have it for the boot time or shutdown time as well
you can check that out in the graphs and see all your risk levels
and details under it with the dates etc then we come back to desktop performance
and we can go check out the errors so we get the errors by date and how
many errors we've had how many crashes by os versions and device models
and we also can get a lot of the list of OS crashes
and you can see here we can check out all the dates and click view
on the graph itself and go get a little more details
by the error the model the OS version the trigger time and then we can also
edit the column if you want specific uh details or
categories to check out for example stack trace
we can add that and save and we'll be able to see
here the stack trace okay let's go back to
applications now
now if we scroll down and go to the windows app errors
we can look at the application crash or application hang
now let's view into more details so we'll get the application name
the event name trigger time expectations etc
now you'll see here we have the exception code the exception offset
we go back to dashboards
then we can click on the uh theme dashboard here
where you can see all the custom widgets that we created
for DEEM and if you'd like to create a widget just scroll back
up click on add widget then you click on start
then you can choose category and from the category choose employee experience
then you have all the options listed here
apps devices display etc let's jump into the Trust Network
updates have the Workspace ONE Intelligence for
the insights and automation for the modern digital workspace which we've
already spoken about in our April updates on Intelligence for what's
new in here is that we have three new partners integrated
and integrated with Intelligence which are Zimperium
pradeo and checkpoint
next let's talk about platform and some general UI
updates a home page has been added to the navigation pane as part of the
general UI update on the new home page we have services
where you can access my services or you can view available
services and also provides a single point of
launch to unify the EUC products we also have getting started
where you can have a quick actions to reduce all the amount of
unnecessary clicks and also additional information added
for spotlight about each accent action that
you have and finally we have my bookmarks where
you can view important items briefly by leveraging the bookmarks
another ui updates we have here is the getting started
where we've added categories where you can determine which pillar of trust
you'd like to take action on at a quick glance for example security
DEEM and platform items second one we have for getting started is serving as
our introduction to solutions which is the end-to-end visibility for
workflows are specific and designed with outcome in mind and
finally additional information spotlight about
each action
final update i have here for you is the Workspace ONE Intelligence connector
update for on-premises only for version 20.5.18 this
enables workflow with better performance on data import
between your Workspace ONE UEM database and the Workspace ONE Intelligence cloud
service it utilizes change data capture CDC which is offered by Microsoft MySQL
database to send data changes the prerequisite here is that you have to
have UEM version 1907 or higher if CDC is not enabled
the install installer downloads a file CDC enables script.sql on your desktop
and then stops you have to open the cdc enablescripts.sql file and then
run the script manually on your Workspace ONE UEM database
please make sure to run this script with db owner permissions
after the script runs successfully rerun the Workspace ONE Intelligence connector
installer and if you want more documentations
please check him out on powerpoint on techzone.vmware.com
thank you for listening to the Workspace ONE Intelligence July 2020 update
again my name is Karim Chelouati and I'm a Senior Technical Marketing Manager
if you want to know more information about this update today
please check us out on techzone.vmware.com
thank you