In this video, we’ll look at the resources you can use to learn more about ServiceNow…
… including documentation, support, the community, and more.
Let’s start at the ServiceNow website.
Here you can, learn more about the ServiceNow products…
…and explore solutions to common problems, by use case…or by industry.
You can also find out about the benefits of the ServiceNow platform...
... and view demos.
In the Customer Success Center, you can access resources to help you plan, deploy, optimize, and extend your ServiceNow instance.
In the Explore section, you can explore other resources, including events and webinars.
Links at the bottom of each page lead to information about ServiceNow and our partners...
... more resources, support and services, and social media.
Many of these links are also available from the banner menu.
Let’s take a closer look at some of these key resources, starting with product documentation.
Here you can select the applicable version...
... and choose a category…
…or search for a specific topic.
Now let’s look at the support options available on the customer support portal...
... also known as HI.
You’ll need a HI account to log in.
Here on HI, you can use the search field to search multiple resources...
... product documentation, knowledge base, community, and more.
If you can’t find the answer in the search results…
…the Get Help page provides links to self-service support resources…
…as well as options to ask a question in the community or open a case.
Choosing Ask a question, we can see that the average time to receive a correct answer on the community…
… is much shorter than the time needed to resolve a question case on HI.
And you can post directly from HI to the community.
Remember to log out when you’re done.
What is the community?
It’s an interactive space for customers, partners, and employees to engage, connect, collaborate...
... and share their knowledge of ServiceNow products and services.
The Idea Portal allows you to collaborate and vote on top ideas for ServiceNow product enhancements.
There’s even a forum for developers.
You can access ServiceNow corporate social media resources on LinkedIn, Twitter, YouTube...
... and Facebook via these links.
For example, here on the ServiceNow LinkedIn page, you’ll find links to Affiliated pages...
... company information, and more.
Now let’s look at support options on social media.
Within the ServiceNow LinkedIn, Twitter, and YouTube channels...
... you can access ServiceNow Support...
... which provides links to troubleshooting, updates, videos, and other information to keep your ServiceNow instances running smoothly.
For example, ServiceNow Support on YouTube offers individual videos…
…and playlists of videos organized by category.
Here’s an easy way to always get the latest updates.
Follow or subscribe to all the ServiceNow Support channels.
Interested in becoming a ServiceNow partner?
Your organization can resell, build, integrate, and implement solutions that extend the capabilities of our platform...
... and provide training to our mutual customers.
Or find an existing ServiceNow partner to extend the value of your ServiceNow investment.
You can search by partner type or name, and use the filters to narrow your search.
Want to learn more?
Training and Certification offers many options.
Get started with Now Learning, our one-stop-shop for ServiceNow training and certification.
You can get training and certification on ServiceNow products directly from us…
…or through ServiceNow Authorized Training Partners.
You also have the option to create your own role-based learning path...
... including instructor led or on demand courses.
The Developer portal supports the efforts and growth of the ServiceNow developer community with self-paced training...
... documentation...
... the application program interface—or API—and more.
You can also sign up for a free ServiceNow developer instance to hone your skills.
Not sure where to start?
Check out the ServiceNow store to see what other companies have developed and get inspired.
Need an app right away?
You can purchase certified, ready-to-deploy apps right here.
Federal (USG) customers can request apps by reaching out to their account managers.
For more information, see our product documentation, knowledge base, or podcast.
Or ask a question in the ServiceNow Community.