Hey everyone, in this video I want to talk about something I
try to stay away from nowadays I have tried filming this like
a hundred times and I'm not even sure how I want to word
it because no matter what I say there are still going to be
folks who say oh you're just doing this for the Views for
the clicks you like the drama but I really have tried to stay
away from that especially in the past few years the channel
really hasn't had to rely on drama negativity there's a lot
of channels that already do that kind of stuff and I just
I just think it's so hollow there's no real substance there
I mean hearing you rant for 20 minutes in a talking head video
it's just that's not it's not what I want this channel to be
about that said there has been a bit of negativity a bit of
a misunderstanding about the kind of submissions we accept
why we accept those kinds of submissions only and why we just
don't have more time and that's that's really what it comes down
to I want to talk about that I also want to switch gears at the
end of this when I talk about a pretty sweet giveaway that
I'm just running myself it's an RTX 3080 and I'm only requiring
you to comment on an Instagram (@GregSalazarYT) post you got
to follow (@GregSalazarYT)me so that you can be dm'd so I you
know I get something out of it but at the end of the day all
you need to do is follow me on Instagram and comment and that's
it, you're entered to win the accounts that are posting 10 or
20 comments at a time or more to try to bump their odds those
are filtered out so there's no point spamming it we also
check to make sure the account has been in good standing and
existed for a certain amount of time but apart from that that'll
be pretty sweet too we'll talk about at the end stay with me
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to stay informed happy shopping so yeah I'm sitting on the floor
of my office because I just I don't know this just feels it
it's it's weird talking about this I don't want to sit at the
desk and talk about drama just doesn't feel right I want the
desk to be where we film serious content stuff that I think is
informative and entertaining and and the best kind of content
in my opinion is when you can mesh both beautifully I think
that the Fix or Flop and PCDC Series do a pretty decent job
combining those two although there are folks clearly who
already know about all the stuff that we talk about here
and they just maybe find it entertaining or what have you
that's why I always try to put some kind of entertaining factor
into the videos I try to be a bit charismatic and a bit lively
but at the end of the day if you don't like the videos I can't
please everyone now other folks who apparently can't be pleased
no matter how cordial I am because I'm the one doing most
of this folks who submit their systems for cleanings or to be
fixed I'm going to read this one to you I'm not going to disclose
this person's name (Thumbs up this video for Male Karen) or
email or any of that crap that's not the point of this but I
just want to show you where the misconception lies and hopefully
use this video as a buffer in the future for other folks
who expect what this gentleman expected he said "Hey Greg, my
name is" i'll admit the name " and I'm one of your subscribers
uh my pc is having problems every time I play games such
as apex legends or call of duty the whole pc would crash which
leads to a boot error I tried resetting the M.2 drive" he
tried doing a few other things and it basically didn't work out
for him he says he lives in the Orlando Florida area which is
good because that's one of the main criteria for being eligible
for this playlist he then follows up with PC Specs which
is great that's what I asked for he includes his personal address
I'm not sure why he did that I didn't ask for that but anyway
he sends some pictures and that's great and all now here's
my response because I read his symptoms and like I have to
be very choosy here because we have many many people applying
to have their systems fixed I said "Hi there unfortunately,
we don't have time to put these systems under load and wait for
symptoms to show up these issues need to be readily repeatable
and we can't risk having a system potentially fail to show
errors after hours of operation" Now, the reason why I do this
it's not because I want people to hate me it's not because I
want to disappoint Viewers it's because I I don't have time like
I said I don't have time to let these systems sit and cross my
fingers hoping that the symptom you're describing randomly shows
up the reason why we pick PCs that primarily don't POST or
don't turn on at all are because those symptoms are readily
repeatable I can try turning the system on and I get a result
right away whereas in this case where you're saying that your
game sometimes crashes um you know when like it does it always
happen after five minutes of gaming does it happen sometimes
two hours after gaming sometimes it never happens I I can't risk
having a system like that show up and and never exhibit the
symptom you know I have to pick systems that have immediate
issues and this just it's not one of them if this person was
the only person to submit an inquiry maybe yeah I would give
it the time of day maybe I can afford to let it sit on the
table for hours until something happens but because we have
so many inquiries and frankly so many systems that have
worse issues than the one this person's describing I have to
prioritize those now to be fair a lot of folks who receive this
reply from me are understanding they know that you know we have
a lot on our plate there are a lot of inquiries and we have to
pick the ones that are the most severe but this person responded
with a rather inflammatory sentence he said what the He 11
I told you the symptoms so you guys can't like remote into my
pc and see the issue I'm having he said that by this point I
hadn't even responded to his message he replied again he
said you gotta have text that can remote into my system to
see the issue like isn't that what help desk is supposed to
do now it says help desk here because that's what I call this
email account so whenever I reply to somebody the signature
at the bottom is help desk but just because it's called help
desk that doesn't mean I can always help you with whatever
issue you have and I love how this person assumes that I have
like a ton of text working for me I'm a one-man show dude I do
literally all of the work that goes into each of these videos
apart from sourcing a lot of the advertisers which we have
a Brand Manager for and apart from responding to some of the
PCDC emails which my wife does or she she was doing we just had
our our second child our baby girl and so she's super busy
with her now and so I don't want her touching any of the work
that I do here I just I want her focusing on the kids while I'm
upstairs now by this point I did respond and I I really had to
bite my tongue uh I I wanted to
just give them the metaphorical middle finger I mean that's
that's that's how I am usually I just dish back what I receive
but I you know you got to stop and think about what you
represent you are not only representing yourself but also
your business and I understand that this person could take
this email this reply that I could send him and throw it
up on Reddit or something else without context and I could
be ostracized for it i've seen it happen many times before
and so that's that's why I had to be very steadfast with
my responses and I had to be very patient when normally in
real life if it's just me in a confrontational situation
to be perfectly honest with you I would have completely
dished back everything tenfold that this guy threw away me
(Subtitle Man Can Confirm) anyway I took the high road and
I said "Hi there, just so we're clear you're dealing with a
free service here we are under no obligation to fix anything
if we think we can help then we do however if we suspect
the required troubleshooting will take much longer than the
window of time we have available per project especially in the
case of random non-repeatable shutdowns and BSODs that's
Blue Screens of Death, then we respectfully pass now a bit of
my personal self did kind of squeak into this email I ended
it with don't be ungrateful because again this is a free
service I feel like that was justified some of you might not
think so but whatever I I said it because I did feel it in the
moment and I stand by what I said and boy oh boy did we get
a handful from this gentleman then you guys are a joke and
you guys call yourselves help desk and fyi I'm not ungrateful
i'm having problems with my system and you're telling me you
can't help me because you guys feel it would take too long to
troubleshoot some tech company you guys are so again this roots
back into the misunderstanding about what this is and what I
do here I film videos that is at the core of what I do on YouTube
okay you have to film stuff to put it up on YouTube so that's
that's the meat and potatoes okay and and the content around
it the content that I film that goes into each of these videos
is kind of like the icing right a cake sucks without icing I
could upload garbage videos that's cool and all but nobody's
gonna want the cake because it's not sweet so it's important
that I sculpt my content around what you all want to see my
core audience the folks who return for every single upload
right you are who i'm trying to keep happy at the end of the
day because if you come back and watch the videos and leave
great feedback my Advertisers are happy and the world goes
round and round right but if the opposite is true if you
don't watch my videos why would Advertisers advertise and then I
lose money the channel dies and I move on to something else in
life but I am not a Tech Support Company that's not what I do I
do this as kind of an exchange for giving me access to content
right folks who drop their systems off are getting a free
service but i'm also getting something pretty substantial
out of it i'm getting content content that I can monetize so
that's the prid the prid the quid pro quo that's the exchange
right there's this for that and most folks are understanding
of that but it it's almost like this person thinks I I
don't know run a store on a on the corner of a busy I don't
know intersection and i'm just looking for anything and
everything to fix or to work on that's not what this is okay I
have to hand pick because I have so many people wanting their
systems fixed and this isn't the only thing I do I do other
things here on this channel it's not like i'm only a tech support
channel I've never called myself that and I don't think I'll
ever turn into just that so my response was pretty much what
I just told you you're confused we aren't a PC Repair company
this is a YouTube channel, we do quite a bit more than just
repair PCs for free if you think we're a joke then why are you
here asking for help we wish you the best of luck and the grand
finale from our gentleman here
that's all it says so of course me being me I replied with "Hi
there, okay" This is the most extreme case of this I have
had a few others respond again not as extreme as this but it's
been kind of up the same alley where it's you know they're
disappointed and they're they're they don't understand that
there's just one of me I don't know they feel like because
they've submitted an inquiry therefore I owe them all the
time in the world they think that I can fix their systems
over the air or with teamviewer or whatever they think that
I can like call them and walk them through these steps I don't
have time for that and so I I have to be I have to look out
for myself because what I do here puts food on on my table
for my family and as much as I want to be a nice guy i'm just
i'm not a charity i'm not I you know I just I I don't know why
I even need to say that to be frank so yeah this person left
upset and you know what what can I do but just because you
submitted inquiry doesn't mean that first off you're even going
to get a response we have an automated response for the first
couple of emails that you send and then after that if I think
that you're either sending way too many because you just want
my attention or maybe maybe the opposite is true maybe you've
submitted stuff and you look like a viable candidate then
i'll respond to you or maybe i'll respond and say hi i'm I
got to block you because I i'm getting way too many messages
from you and I need to filter these out from the rest you know
we've told you just to leave one or two emails with all the info
we've asked for and that's it and then please be patient with
us if we get to you we get to if not there's nothing we can
do but because of this because of issues we've had like this
where again there's just this misunderstanding we've actually
had to move to a form and that form will submit your info it'll
log it into an excel sheet and from there we'll be able to see
who qualifies and who doesn't I really wanted this to be more
of a personal experience where you could message me and I could
respond if the issue is you know bad enough or maybe it's not
bad enough but at least I can tell you that hey sorry it's
just it's not something we can do this was me messaging this
guy this entire time my wife didn't see this i'm glad she
did I didn't want her to deal with anyone like this to begin
with but um that was my goal was just to be a little a little
more personal with folks and unfortunately I've had to move
away from that because of issues like this I just I don't I don't
have the time of day to deal with folks who don't understand
that this is not a charity and there aren't a hundred of me
so the form is there it should be up for all of our previous
Fix or Flop and PCDC videos and each one of those videos
going forward in case you're wondering why we moved away from
the email system if you send an email to one of those now it's
just going to be ignored because we use the marketing email for
marketing stuff and we use the help email now for responses to
those form submissions so don't expect a reply if you send an
email to any of those we just want you to use the form i'm
sorry that it's had to come to that but we kind of had our
hands forced and now to end this video on a high note because
I don't want to end it just buried in drama the Instagram
post that you guys should click on if you want to enter the
RTX 3080 giveaway is linked in this video's description all
you need to do is click on it leave a comment and then follow
so that I can DM you if you happen to win I can tell your
odds relatively speaking are going to be pretty high at least
as of time of filming because only a few thousand people have
entered and usually when you see like gleam giveaways and
things there's like there's dozens of ways to enter those
and so that can really screw up the odds and things so on
Instagram it's very isolated I get something out of it by you
following and engaging in that post and yeah it's just a small
way for me to give back to you guys especially in this current
climate where graphics cards are freaking expensive so thank
you for your support on that platform thank you for watching
this far in this one and for supporting us here on youtube
and I suppose I'll catch you in the next one my name is Greg
thanks for chatting with me.