Let's say the high school down the road is building a new theater.
You've gone out and helped them create a bill of materials
and discussed their limitless budget.
And now, you need a price from your trusted theatrical lighting company.
You can email, fax, or mail in the information you have on your venue's lighting needs
Contract drawings, specifications, and a list of equipment are always appreciated.
Any questions are always welcome and encouraged.
One of our trusted quotations professionals will review your drawings
and put together a bill of materials and a price for your system.
Let's say, for example, you have dimmer racks, button stations, an emergency system, and an LCD.
You're pleased with the price and take this back to the customer
Changes are inevitable, and and that's ok.
ETC is flexible!
One of these, three of those, a few less stations, a few more fixtures,
and voila! They now have a fully functioning lighting system...
...on paper.
They love it!
It is at this point that a purchase order is sent in
and what was a quotation, becomes an actual project.
Here enters your project manager.
Each project is assigned a project manager who works primarily in your region of the country
They'll review the bill of materials put together by quotations,
ask questions,
consult with the applications engineers on wiring and custom gear design,
make recommendations, and have that equipment list put into drawing form.
This set of drawings will detail wiring diagrams, equipment layout,
give specific equipment dimensions,
list all job-specific contact information,
and give you something visual to pass along to your contractors and end-users.
There's a large network of people helping insure you, your contractors,
your consultants, and your end-users
understand the submittal drawings, and that everyone is getting what they need out of their project
The submittal process from start to finish involves a lot of back-and-forth communication
between the dealer - perhaps that's you - the rep, the consultant,
the project manager, the drafter, the engineer, the regional assistants,
and of course the end-user.
While we're here looking at the support team - "Hi support team!"
"Hi!"
Let's take a look at the regional assistants, or RA's as they're called at ETC.
This is a group of people who help the project managers on a day-to day-basis
They have insight into their project status, contacts, shipping dates, and paperwork,
invoicing, packing slips, tracking information...
If you can't get a hold of your project manager for any reason feel free to call them.
if they can help they will otherwise they'll find the answer and call you back.
These are, by far, some of the most helpful people you should know at ETC.
Back to the project.
A this point the submittal drawings have gone back and forth up, and down,
across several desks, and perhaps through a revision or two.
And finally, have been approved.
And now they need the gear to ship ASAP.
This is where the magic happens.
The project manager lets the factory know the job has been approved, and all gear can be built and shipped.
They'll coordinate dates with you, and the sites, and everything starts to move.
Ship method, ship dates, on-site contacts, all of this is coordinated between you and your project manager.
One complete shipment, a couple of partial shipments
everything's flexible - just let us know what you need.
The morning after your gear ships you will see paperwork via your preferred method: email, fax,
or, yes, snail mail can be sent as well.
This will include information on shipment tracking, invoicing, and packing slips.
We give you all the tools you need to follow the shipment as it heads towards your customers job site.
The equipment arrives, pallets unbroken, boxes unscathed
The site takes inventory and the electrical contractors go to work
installing the gear, following all installation guides,
and calling you or ETC with any questions. huh
Three weeks before the site is ready for the ETC technician to arrive,
you'll send in the System Commissioning Request form or SCR
This is our cue to schedule a technician
and get the operation and maintenance manuals out the door.
Yes, more paperwork.
However, in an effort to save some paper we send out one paper copy,
and one CD of the manuals to the office of whomever issued the purchase order
If you need more copies or need them in a different format, let us know and we can accommodate.
Your site is now ready for our ETC tech to show up and commission the system.
All wire has been run and landed, all distribution has been installed, and all racks are mounted.
Our technician will call and coordinate specific times, dates, and locations before he or she arrives on-site.
On-site, they will work with the electrical contractors, consultants, and end-users
to make sure everyone is aware of their impending arrival.
Once on-site, the tech will work their way through the system,
answer questions, and conduct training based on the site's expertise, expectations, and interest level.
Despite our best efforts things don't always go as smoothly as planned
and your project manager may not be able to answer all your questions.
If you're having issues with an install, or need help troubleshooting a product on-site
we have you covered there as well.
Our service department is standing by to help.
"Hello, ETC"
When you call ETC technical support
you are connected to a resource pool that includes ETC's phone support technicians,
factory technicians, and repairs department.
Someone will be available to help diagnose and solve your problems
24 hours a day, seven days a week, 365 days a year.
Our staff here in Wisconsin is just a part of the global team that is here to help our customers.
So remember, as always, ETC support is just a phone call away
for you, your customer, and their new system.
Now you've seen what it takes to run the idea of a system from paper
through design, through manufacturing, and on to reality
You have brought another ETC system to life.
Your customer's trust has been placed in ETC's solid products.
Now watch as the depth of our customer service continues to embrace them
as a part of our growing ETC family.