Hey YouTube, I'm Tristan from Smart Home
Point. So on the weekend I was
installing my Ring Floodlight Camera and
basically something happened to it
when I was installing it that made me think I
completely broke it. As you can imagine,
this was pretty frustrating 'cos it's quite
an expensive item,
and I didn't want to play around with it...
based on what I'd done, so first thing I
done was Google the problem. I came...
and I came across some Amazon
reviews that basically said the same
thing,
and like me they thought they completely
broke their Ring Floodlight Camera and
they said it's waste of
space, rubbish product et cetera, and I
actually ended up filming a YouTube
video where I - sort of - felt sorry for
myself and ranted a little bit about how
it's a flimsy product.
[Earlier] even though I followed the instructions
my Ring Floodlight Camera
is pointless... [jumps ahead] and I just felt something
break, even though I was really gentle,
I just felt something go and then the
whole Ring camera was loose,
it was drooping down it started
suffering from ED - electrical
dysfunction, if you will. This is really
disappointing because
for such an expensive item I was
expecting a really high quality product,
and frankly the quality just wasn't
there. Now as it happens,
well... there is a bit of a design flaw... if
this particular problem happens to you,
it's not broken, you don't need to go on
Amazon and give it a bad review.
You don't need to make a childish
YouTube video and rant about the product.
All you need to do is fix it, quite
simply.
Okay so the problem I had was that when
I was actually rotating
the Ring Floodlight Camera, the main
camera bit,
I was rotating it to the right after
following the instructions, meaning I'd
loosened the screw at the back.
I was turning it and the whole unit just
came out in my hand,
which is obviously a bit concerning!
And it's just literally dangling
on a wire... and basically it
had come out my hand and I was trying
to get it back in the actual ball socket,
and it simply wasn't going back in. Uhm,
you know I'd loosened everything -
the screw and the back screw as well - and
I just couldn't get it back in.
And as a result that the whole Ring
Floodlight Camera was just dangling
down,
and obviously as you can see on the
footage, it was just literally giving me
a shot of my patio (my paving slabs). It
was a little bit pointless!
And I actually ended up researching
different Ring... yeah, different floodlight
cameras instead, thinking I've completely
broken this device.
But then the following day I came back
with a fresh pair of eyes.
I looked at it and it actually turns out
it's quite simple to fix.
Now I do think this is a bit of a design
flaw because you should be able to
rotate a camera left and right without
the risk of it coming out into your hand.
Uhm, it's quite an expensive product and
really I think there should be this...
it should have a more premium mount that
should stop this
actually happening, so you should be able
to rotate it without the risk of it
coming out into your hand
and thinking you broke it! Right, now in
terms of fixing this,
all you've actually got to do is loosen
up the main socket
screw at the back, you need to loosen up
the other screw,
and then you literally need to push the
actual Ring camera...
turn it on its side a bit, and then push
the actual Ring camera
into the ball socket. With a little bit
of force...
not too much... but a little bit of force,
wriggle around, and it will actually end
up going back in,
and then at that point you can see that
it'll rotate around as normal.
And it's quite easy to do once you've
done this, just tighten up the screws as
normal,
and it's as good as new. So whilst this
issue isn't really ideal, and I honestly
had thought I'd broken it because
- you know - the whole spotlight camera came
out of my hand and I couldn't get back
in,
it is relatively easy to fix.
Having said that some people online - on
the Ring forums - have said that even with
applying pressure and actually trying to
force the
the ball back into the socket it still
won't go in.
Thankfully this wasn't my experience,
but if it's your experience,
that's really unfortunate. If it is, let
me know in the comments below because it
would be interesting to know if other
people are having issues
beyond simply the Ring camera
coming out and not going... fitting
back into the ball socket,
But I wanted to film this video as a
bit of a PSA that if you have the Ring
Floodlight Camera
and it comes out in your hand, and as a
result it's dangling down and won't stay
upright anymore,
if you have this issue don't worry about
it, you should be able to fix it
hopefully!
I hope you found this video useful. If
you did, please click the thumbs up
button and don't forget to subscribe.
Thank you!