this video explains how to fix your HP
printer when it stops printing and a
paper jam error message displays on the
printer control panel or on your
computer turn the printer off and on
again this will sometimes fix the issue
press the power button to turn the
printer off
once the printer is off wait 60 seconds
it is important to wait the full 60
seconds for this type of reset then
press the power button to turn the
printer back on
wait for the printer to turn on and stop
making noise align the paper by tapping
the stack on a flat surface
then open the input tray load paper into
the input tray until it stops
slide the paper width guide inward until
it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper close the
input tray
try printing a page to
control panels to see if the issue is
resolved on the control panel press the
right arrow to display additional
options touch setup
the down arrow and then touch reports
touch printer status report
if the page prints successfully the
issue is resolved you can resume
printing as normal
if the page does not print go on to the
next step
in this step we will clear any jams from
the back of the printer and the paper
tray z' do not remove jammed paper at
this time begin by removing any loose
paper from the input or output trays
press the power button to turn off the
printer in some cases it might not turn
off whether or not the printer turns off
in the next step you need to unplug the
printer turn to the back of the printer
if present remove the USB cable from the
printer unplug the power cord
remove the duplexer to do this push in
the tabs on both sides of the duplexer
and then pull it straight out from the
printer
check the back of the printer for jammed
paper if you see any paper remove it by
pulling evenly with both hands to avoid
tearing you might see some excess ink on
the paper as you pull it out of the
printer this is normal
check the rollers and wheels for torn
pieces of paper that might remain inside
the printer
use a flashlight
thoroughly search the back of the
printer to find all small scraps of
paper
if any torn pieces of paper remain
inside the printer more paper jams are
likely to occur
now let's check in
the duplexer for any jams press the two
tabs on both sides of the top of the
duplexer to open it remove any jammed
paper from inside the duplexer
once all the paper has been removed
close the duplexer until the tabs on
both sides of the duplexer snap into
place
off the printer check the hard plastic
rollers note if any rollers are missing
don't roll freely or are not springy
when you push on them
these conditions could prevent rollers
from feeding properly and mean that the
duplexer needs to be replaced
reattach the duplexer to do this gently
push the duplexer into the back of the
printer until it snaps into place
you
if you cannot remove the paper jam from
the back you can attempt to remove it
from the front return to the front
grasp any jammed paper in the paper tray
with both hands and then pull it toward
you to remove it remove the paper as
carefully as possible if any torn pieces
remain inside more paper jams are likely
to occur close the input tray
tray 2 is an optional accessory if trade
2 is installed continue with these
instructions otherwise move to the next
step lift the printer off of tray 2
look at the bottom of the printer and in
trade 2 for any jammed paper remove any
obstructions that are found
replace the printer to its original
position on top of tray to
check the output tray for jammed paper
carefully remove any jammed paper from
the output tray rollers if possible use
both hands to pull any whole sheets of
paper to avoid tearing turn to the back
reconnect the power cord
return to the front
if the printer does not automatically
turn on press the power button to turn
on the printer
align plain white paper by tapping a
stack on a flat surface then slide out
the input tray
load paper into the input tray until it
stops
slide the paper width guide inward until
it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper slide in the
input tray
try printing a page directly from the
printers control panel to see if the
issue is resolved on the control panel
press the right arrow to display
additional options touch setup
the down arrow and then touch reports
this report
if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next step
use the following steps to check for any
obstructions in the carriage path press
the power button to turn the printer off
to the back
unplug the power cord
return to the front
open the cartridge access door
check for obstructions under and around
the carriage use a flashlight to
illuminate areas for proper viewing
remove any obstructions that are found
close the cartridge access door
turn to the back
reconnect the power cord into the
printer
return to the front
press the power button to turn the
printer on
open the cartridge access door so that
you can view the carriage
carriage will move to the left side of
the printer
turn to the back
while the printer is still on disconnect
the power cord from the printer
return to the front
look inside the printer and locate the
gray handle on the right side of the
carriage then raise the handle and pull
the printhead assembly with the
cartridges out of the printer
make sure that you do not leave the
printhead assembly or the cartridges out
of the printer for longer than 5 minutes
leaving them out for an extended period
of time can dry up the ink ports on the
cartridges or nozzles on the printhead
assembly
use a flashlight to thoroughly search
for any obstructions on the far right
side of the carriage path if any
obstructions are found remove them
you
once all obstructions are removed you
can reinstall the printhead assembly
carefully lower the latch handle on the
carriage making sure that it is fully
closed
access door
turn to the back
reconnect the power cord into the
printer
return to the front
if the printer does not automatically
turn on press the power button to turn
on the printer
try printing a page directly from the
printers control panel to see if the
issue is resolved on the control panel
press the right arrow to display
additional options touch setup
the down arrow and then touch reports
touch printer status report
if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next step
printer rollers get dirty from dust
paper fiber and other debris
in this step we'll clean the rollers
before you begin gather the following
cleaning materials clean lint-free cloth
clean water distilled or bottled water
is preferable but not required
do not use alcohol or other chemical
cleaners
I doubt the input tray and remove the
paper
slide in the input tray
press the power button
the printer
turn to the back
disconnect the power cord
remove the duplexer to do this push in
the tabs on both sides of the duplexer
and then pull it straight out from the
printer clean the rollers visible in the
printer with a clean lint-free cloth
lightly moistened with water the cloth
should be damp but not soaking wet
wipe each roller starting on the right
side of the roller and wiping to the
left
use your finger to turn the roller up as
you finish cleaning a section of the
roller
that you remove any build-up or debris
from the entire surface of the rollers
you
now let's clean the rollers in the
duplexer access the paper feed rollers
by pressing the two tabs on top of the
duplexer to open it clean the paper feed
rollers in the duplexer the same way you
cleaned the rollers inside the printer
check the rollers to make sure they are
clean free of debris and rotate freely
you
close the duplexer until the tabs
both sides of the duplexer snap into
place
off the printer check the hard plastic
rollers note if any rollers are missing
don't roll freely or are not springy
when you push on them
these conditions could prevent rollers
from feeding properly and mean that the
duplexer needs to be replaced
reattach the duplexer to do this gently
push the duplexer into the back of the
printer
reconnect the power cord
the front
press the power button to turn the
printer on
a line plain white paper by tapping a
stack on a flat surface then slide out
the input tray
load paper into the input tray until it
stops
slide the paper width guide inward until
it stops at the edge of the paper
do not push the guide in so tightly that
it starts to bend the paper slide in the
input tray
try printing a page directly from the
printers control panel to see if the
issue is resolved on the control panel
press the right arrow to display
additional options touch setup
touch the down arrow and then touch
reports
this report
if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next step
sometimes the issue can be resolved by
resetting the printer
the printer must still be on for these
steps to work
to the back
while the printer is still on disconnect
the power cord from the printer
then disconnect the other end of the
power cord from its power source
wait 15 seconds it is important to wait
the full 15 seconds to allow the print
mechanism to reset
reconnect the power cord into its power
source
then reconnect the other end of the
power cord into the printer
return to the front
if the printer does not automatically
turn on press the power button to turn
on the printer
try printing a page directly from the
printers control panel to see if the
issue is resolved on the control panel
press the right arrow to display
additional options touch setup
touch the down arrow and then touch
reports
this report
if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next step if you've tried everything
described in this video and you still
have a problem your printer likely needs
some type of service contact HP to find
out what the support options are for
your printer
your options for service may vary
depending on how long you've owned it
and what country you live in