alright folks hello hi and welcome back to the channel today I have two
work from home opportunities for you all one is going to be for General Electric
and the other one is going to be for instacart now this particular role
um for General Electric is actually going to be a part-time role and then the other one for uh
instacart is going to be a full-time role now I'm going to start with the part-time role and
I'll show you how much this role pays but just a heads up the one for instacart pays a lot more
um it's a much higher range but I do want to show you the part-time one because this was a
special request now this is for a social media Customer Care Rep um please ignore the location
these locations are fully remote but the ones that they list out as far as the job location this is
just where they have some of their offices because some people actually actually to like to go into
the office so if you want it to be like a hybrid sort of employee then you would have to live in
these locations to be able to go into a physical office otherwise this this role is fully remote
um but what you'll be doing is a social media customer care representative is you'll be acting
as the front line representative of GE Appliances to the general public now the agent supports and
resolves problems through various means like email chat the ratings and review board and you
might do some social messaging which is down here at the bottom so basically they want you
to respond to inquiries from consumer emails and web chats across of a variety of topics
um about purchasing how to install something basic troubleshooting use
care and you may even have to bring respond to occasional complaints again this is no phones
it's not something that you're going to have to deal with you may even be asked to somewhat
respond to these inquiries via Facebook Twitter Instagram or YouTube or other social media
platforms uh for GE so this isn't a heavy job I mean if you can answer emails and chat questions
like you do that all day on Facebook anyway so it's not a heavy job um sorry I have a little bit
of a cold now for the qualifications they want you to have some previous customer service experience
uh with the written forms of customer service so if you've ever done chat support web support
um any type of customer experience really kind of qualifies um good communication skills uh computer
literate strong typing skills and the possibility of weekend work so nothing too heavy right
um and again the salary for this position is right at 17 an hour I negotiate everything even if it
says non-negotiable I'm still like yeah I'm still going to negotiate because I had like 20 dollars
per hours based on my experience so that is just a quick little part-time job that is you know
um really good for those that already have a full-time role or those that might be in college
or you know maybe you have kids and you can't work full-time this is a pretty decent job to start out
with so so for our second role this role is going to be for instacart and it's going to be for the
trust and safety specialist now please don't let that title fool you it's not like you know some
top secret agent or something that requires you to have like a criminal justice degree
um it is actually similar to a role that I did a while back so if you've ever worked in
like maybe loss prevention you've ever worked in compliance billing support customer support even
like retail support uh this is going to be a role that you'll fit right into so as it says down here
in the overview instacart's trust and safety team takes data driven customer first approaches to
ensure we are in compliance with local state and federal regulations regarding grocery fulfillment
that just means that they want to make sure that there's nothing fraudulent or wonky
happening with uh their operations with the whole grocery delivery thing so you're working with
um or you're working as part of an internal team this is again not a customer facing role where
you're talking to customers on the phone it's not that at all so it says here this role will include
a blend of areas from reviewing transactions in real time to prevent fraud and identifying
fraudulent activities or patterns and handling internal escalations to provide services through
the instacart platform now this is a six-month roll however I do want to give you a heads up that
many of the roles that are you know contract roles do give you the option to convert to a
full-time permanent employee as long as you've had like um good attendance and good performance
um reviews during that period so um even though it says it's six months there is
potential for it to convert to a full-time role depending on the things that I just mentioned
um now about the job you're going to review User submitted data for
completeness and accuracy you're going to also maybe review some transactions
um and overall you're going to identify Trends and anomalies um in the workflow so just make
sure that people aren't like reporting things fraudulently as it says communicating emerging I
cannot talk communicating emerging customer facing or shopper facing issues and concerns to internal
and partner teams so again you're working with internal people you're not talking to customers
and you're basically just making sure that there isn't fraud happening across customer accounts
um that's like this is just a fancy way of saying that so they want to make sure that you have a
year or two of professional experience either in identity data processing or support related fields
or a strong academic record so they're really not being picky here they're saying hey if you've got
customer support uh you know technical support any type of support or even if you're a new
college student and you've got a good academic record you make good grades they are open to
you applying for this role they want you to have familiarity familiarity with Microsoft
Office or Google Suite zendesk which is just a ticketing system you don't really need to have
um like a ticketing system like you don't need a lot of experience if you're not familiar with it
just go to zendesk on YouTube and you know become familiar with the general workings
of you know the ticketing system so here's a video that says in this tutorial for customer
service how to use zendesk um you want to just make sure that you can at least have
a general understanding of what that ticketing system is and then the rest is communication
um and maybe weekend or holiday availability um nothing heavy and again this is a remote role so
as far as the salary goes that's the fun part they didn't openly list their salary on their website
but I did go to Glassdoor to see what a trust and safety specialist makes and right here they're
estimating 58 to 89 000. um if you were to get like the 89 000 I think that converts to somewhere
around like 43 or 44 dollars per hour if you're on the higher end and yes you can actually negotiate
for more than that amount so those are the two roles again the first roll was a part-time role
this second one is a full-time role let me know down below if you have questions about anything
um or you know if you apply for these roles please let me know when you've applied and
if you you need help with like your resume if you need templates I do have that down
below in the description box and until next time I will see you all in the next video bye