If you have Fraud Protect for Shopify Payments activated for your store, then fulfilling
orders confidently just got easier.
This video covers how to quickly find and fulfill protected orders.
Before starting, you must have Fraud Protect active on your store.
See the video linked in the description for an overview of what Fraud Protect is, and
how to set it up.
Checking the protection status of an order before you fulfill it helps you decide if
you want to ship the order or cancel it.
For example, you may choose to cancel an order if it isn’t protected by Fraud Protect.
With Fraud Protect, there are three ways to view the protection status of your orders.
You can view the protection status from your home page, from the orders section, or by
viewing a specific order.
Your Home page is the fastest way to see a summary of your orders.
To view your orders, log in to your Shopify admin to automatically see your home page.
If you have protected orders, you see a notification telling you there are protected orders to
fulfill.
Click the order notification to go to the Orders page.
Here you see a list of unfulfilled, protected orders.
If you have orders that aren’t covered by Fraud Protect, you see a notification on your
Home page.
Click the orders to review notification to see these orders.
Here you see a list of unfulfilled, unprotected orders.
You can also use the filter function on the Orders page to view the protection status
of your orders.
Click Orders.
Next to the search bar at the top of the page, click Filter, then Select a filter.
Select the Protection status filter.
Under Protection status, select a value for the type of orders you’d like to see: either
protected or not protected.
Then click Add filter.
In this example, you see orders that aren’t protected.
You can also combine the protection status filter with other filters to create custom
searches.
For example, you can add an additional filter for fulfillment status, unfulfilled.
Now you see all orders that are unfulfilled and aren’t protected.
The final way to review your orders’ protection status is to view an individual order page.
Individual order pages provide detailed information about the level of risk associated with the
order.
To view the protection status of an order, click Orders and open the order you’d like
to review.
Scroll down to the Fraud Protect card on the right-hand side to see the order’s protection
status.
The order can be protected, not protected, pending, or not eligible.
When an order is protected, the card reads “this order is protected from fraud”.
You can quickly fulfill all protected orders knowing that, if you get a fraudulent chargeback,
Shopify reimburses the funds to your account and handles the chargeback process for you.
When an order is not protected, the Fraud Protect card reads "This order can’t be
protected because its level of risk is too high”.
Carefully review this order, and either cancel it or fulfill it at your own risk.
If there’s a fraudulent chargeback on this order, then you are not reimbursed for the
cost.
You can find out why the order is not protected by reading the card and clicking View Full
Analysis.
After an order is placed on your store, you typically know immediately whether it’s
protected or not.
However, in rare cases it may take up to a minute or two before an order is analyzed
for fraud risk.
In this case, the card reads "This order’s fraud protection status is pending”.
Risk hasn't been analyzed for this order yet so you should wait to fulfill the order until
the Fraud Protect analysis is done.
Try refreshing the page to update the status.
When an order isn't eligible for Fraud Protect, there is no Fraud Protect card.
Instead, you see a Fraud analysis card telling you that the order isn't eligible for Fraud
Protect.
Read the card and click View Full Analysis to learn whether the risk is low, medium,
or high.
Orders that aren't eligible for Fraud Protect include orders placed through POS or PayPal.
If you fulfill an order that’s not eligible for Fraud Protect, and the order receives
a fraudulent chargeback, you are not reimbursed for the chargeback amount.
For more videos about growing your business, subscribe now!
If you still have questions, comment below or contact the Shopify support team directly.