Hey, restaurant owners, operators, and managers.
Today, I want to teach you how to properly manage your restaurant checklist.
That's right. You actually have to manage checklist.
They don't manage themselves.
Hey, everybody. My name is Ryan Gromfin. I am author, speaker, chef, restaurateur,
founder of TheRestaurantBoss.com,
ClickBacon.com, as well as ScaleMyRestaurant.com
And today is video three in a four maybe five-part video series
about restaurant checklist.
A checklist that I love.
Maybe you love them and you are a checklist ninja.
Maybe you're new to restaurants, maybe you hate checklists.
Well, I am here to convert you.
I'm here to show you why I love checklist and that they're awesome.
So, in the previous two videos, we talked about how to build.
I showed you step-by-step on how to build an effective restaurant checklist.
In the last video, I shared with you one of the bigger
challenges that I see which is not creating checklist and prep sheets.
The difference between the two - if you haven't washed either of those videos,
there'll be links below somewhere. Go back and watch those two videos,
then come back here.
But if you're here watching and you've already seen those other videos,
I want to share with you the number one reason why I see checklist not
working in the industry.
The number one reason why I see people or hear people complaining to me that,
“oh, I've tried checklist, they don't work”.
Well, it's simple. I've already told you,
they're not being managed properly and let me explain that really quickly.
A lot of times we just build the checklist.
We just hear we should have checklist.
We download some templates from somewhere.
We throw some things on there. We tell people what they need to do.
We hold this staff meeting we say here's your checklist, you need to do it.
It usually doesn't look great, it's usually a photocopy of a photocopy of a photocopy
or it's laminated with a grease pen and it's got marks all over it. It might not even
have your restaurant’s logo on it.
It's probably got logos from someplace that you stole it from, and you what?
That's fine, but that's why they don't work.
So again, in the how to build a checklist, we talked about that a little bit, but here today,
the first thing I want to say is that your checklist have to look awesome.
You have to care about them as much as they do,
but more important than anything, you have to manage the checklist.
Now, on the next video,
I'm going to get into some more specifics about the reasons your staff
doesn't like them and some more things you can do to help your staff,
to teach your staff why they should love checklist,
but for right now, I want to talk to you about something I say over and over and over again,
which is - you have to manage systems and develop people.
Checklists are systems. I don't believe people can be managed.
If you want to argue with me on that,
watch any of my previous 200 videos
because I probably mentioned this somewhere in those videos,
but I don't believe people can be managed.
I think systems can be managed and people can be developed.
With that said, oftentimes
managers want to just negate all management responsibility
by not managing people and not managing systems.
They just want to get paid to sit in an office or
to walk the floor or to do whatever it is that they do,
but I'm here to tell you that if you do put out a checklist,
whether it's ugly and sucks or whether it's awesome,
if you put out a checklist,
it will not work if you don't manage it
if you don't check in with people.
If a checklist is supposed to be completed
as an opening checklist before you open to the public at say 11 o'clock,
are you or is someone walking around at 9 o’clock,
at 9:30, at 10 o'clock checking in on people?
Picking up their checklist and looking at it
and finding out where they are.
Making sure that things are getting done.
Helping facilitate. If this person is behind
and this person's ahead, have them help each other,
but if you are not actively participating in the process.
If you are not managing the system,
managing the checklist; I don't care how good they are,
I don't care how bad they are,
they will never work.
So, you must manage the checklist.
Get ahead. Don't wait till 11:15
to find out that you're out of something and the reason
you're out of it is that someone on your team didn't do the checklist.
Learn about that at 10 o'clock by managing the checklist.
I hope you've enjoyed today's video and I look
forward to bringing you another one just like this next week.
Have a wonderful day. Stay healthy and stay safe.
I hope you enjoyed this week's training video.
If you haven't subscribed to our channel yet,
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I've also gone ahead and put a couple of videos
for you here and here
that I think you're going to enjoy.
Remember, systems create freedom,
freedom creates value, and value creates scale.
Manage systems, develop people, and be awesome.