- Negotiations, they're exciting.
It means that you have the opportunity
to work with a new client.
But negotiations can also be a little stressful,
especially if you're wondering
if you're saying the right thing in English,
or if you can't find your words.
But with a few new phrases,
you can improve your negotiations right now.
Let's get started.
Hi, I'm your English Coach, Christina,
and welcome to Business English with Christina,
where you become better at English and better at business.
In this lesson, we'll learn nine new phrases
that you can start using in your negotiation
so that you can feel more confident today.
You'll learn polite, professional and confident ways
to ask what your client wants
and to see if the client agrees with you.
And you'll learn the phrases that you need to conclude
that negotiation, and you'll hear them in a conversation,
so you know how to use them.
Now, before we start, please subscribe to my channel
so that I can help you to improve
your Business English even more.
Now before we begin,
I have some advice to you as a business owner
and a Neurolanguage Coach.
I run my business in France
and I have to negotiate in French.
And sometimes it does feel like it's a lot of pressure
and maybe it feels like you have a lot to learn
and you have to do it quickly.
Now, I'm also a Neurolanguage Coach.
So I wanna remind you to try to relax
and focus on the most important expressions that you can use
in your life today, take a small step,
learn those expressions really well,
and then try to use them
and see how your confidence improves.
All right, so you're ready to learn.
Now as a Neurolanguage Coach,
I know that you need to hear these expressions
in context to make them meaningful for you.
So your first job in this video,
'cause you're gonna do some work to, your first job
it's just to listen to this dialogue.
It's a negotiation between two Native speakers
And all you have to do right now,
is just listen and see if you can hear
and notice some key phrases for negotiations.
Hey, it's great to actually meet you in person
so that we can talk about the new project.
Can you tell me a little bit more,
like, what would you like to accomplish?
- Well, we like to offer training to all of our staff
because we want them to become great negotiators.
- All right, great, that sounds like a wonderful goal.
And how can we help you to reach your goals?
- What we're interested in is the full-time immersion
for the entire team,
and we'd like to focus on just this skill
for maybe one week at least.
Okay, so if I understand you correctly,
you'd like your entire sales team to focus on this training
during all of the normal working hours
for a week or perhaps more is that right?
- Right, but we can only do that during one of the weeks
when business is usually slow, but yet that's the idea.
- Okay, yeah, that's definitely something we can do.
We can offer you a one week training session
for your entire sales team during your slow season,
and then we'll add a second trainer
so that your team can work
in small groups, how does that sound?
- Yeah, that sounds great.
But since we're a large team
and we are planning the training well in advance,
could you also provide us with maybe an extra session
on negotiations in English as part of the deal?
- Okay, yeah, that's a fair suggestion.
We could offer you the English training
during your week-long training free of charge.
- All right, perfect, I think that's everything.
- All right, I think we have a deal.
I'm looking forward to working with you.
All right, now that you've had a chance to listen
to that short negotiation in English,
let's talk about those expressions.
And that way, you'll be able to use them too.
We're gonna start with the expressions
that will help you listen to your client
and understand what they want.
Of course, you'll know exactly what the client wants to gain
from working with you.
And here are a few expressions
that you can use to start that discussion.
What would you like to do, pretty simple.
What would you like to achieve or accomplish,
or what are your goals?
And to know exactly what the client wants from you,
you can also ask what do you expect from our company,
or how can we help you reach your goals?
Another expression for understanding your client
in greater detail it's, what do you mean?
And we can use that in different ways like,
what do you mean by short term, for example,
so that you're sure that you're on the same page.
Or when you say short term, what do you mean exactly?
And this way you're clear, you're absolutely sure
that you're speaking the same language
and you're ready for the next step in the negotiation.
Now, before we get into asking the client's opinion,
go ahead and hit a thumbs up for this lesson,
and subscribe to my channel to let me know
that you're enjoying this.
All right, in your negotiation,
you definitely want to ask the client for their opinion
of the offer.
So here are some professional ways that you can do that.
What do you think?
Or so what do you think about our proposal?
Another expression, how does that sound?
Or how does that sound to you?
And this is just another way of asking the client
what they think.
So now, maybe your client is hesitating a little bit
and you would like them to help you by suggesting something
that would help them to say yes to your proposal.
So here's an expression you can try.
What would it take for this proposal to work?
Or what would it take for us to be able to work for you?
Asking these questions can help the negotiation move closer
to an agreement.
You're finding out exactly what is essential for them.
And that way you can see
if you're able to give that to them.
And if you're starting to agree,
maybe it's almost time to close that negotiation.
So now, you need to know how to close that negotiation.
So here are some phrases to help you with that.
First is, make sure that both parties understand the offer.
Maybe there's something that you want to point out
as a very important point to you,
or you want to make sure simply that both of you understand
the details of the negotiation.
So you can say something like,
I'd like to clarify our position.
And then just explain anything that you need to
in more details, or you can simply say, just to clarify.
And if your client makes a point that you can accept
or agree to, you can show that you understand
what they're asking for,
and that you're open to that idea by saying,
that's a fair suggestion.
And then you can follow up by making some other suggestions
of your own with expressions like we could,
we are prepared to or what we can do is,
and then of course you complete those expressions
with your own terms for the negotiation.
And if everything goes well,
you're getting close to sealing the deal as we say,
you can use one of these expressions, it's a deal,
we have a deal, or I think we have a deal.
Now, as we say in English, if you don't use it, you lose it.
So here's how you can use
what you learned today.
Tell me one expression
that you plan to use in your future negotiations in English
and use it in an example situation that's real life for you.
It's the perfect opportunity to practice
to make sure that you use this expression correctly
and to add it to your active vocabulary.
So put all of that down in the comments.
And if this lesson was helpful for you,
I would love to know.
There's three simple ways that you can tell me.
Give me a thumbs up on YouTube,
and subscribe to this channel
so that you never miss my Business English lessons.
You can go over to my website christinarebuffet.com,
and you can get your free English habits kit
to help you start a lifelong journey of learning English
with some solid habits.
And you can go ahead and watch this next lesson,
which is all about some essential business idioms
in English, all right, thank you so much
for improving with Business English with Christina,
and I'll see you next time.