(intense music)
(beep)
(fireworks popping)
- Oh!
- I'm rescuing my wife!
(fireworks popping)
(intense music)
- Hello.
- Hi.
- What can I get you.
- I'd like to see a menu.
- Absolutely.
- Thank you.
- [Narrator] In addition to the cameras
that have been following the Pirate's staff,
hidden cameras have been placed around the bar
to capture Nicole's recon.
(intense music)
- My first impression heading into Pirates
is they're really in their own little world here.
There are some phallic symbols in the back.
The waitresses are pouring out of their shirts.
- All of our drinks are listed in the first couple of pages,
including our wine list.
- So I ordered a glass of wine off the menu.
- This is my personal choice so.
- Which is?
- It's our Merlot, it's a very good one.
- Oh, okay.
The staff was very friendly,
almost overly friendly,
like as if they were trying to cover up for something else.
- Hello, love.
- [Nicole] Hello.
- How are you?
Do you need anything else?
- Can I get your anything else?
Are you good with that?
- [Nicole] At some point throughout the night,
almost every employee came up to me
to find out what I was doing.
- Well if there's anything else I can do
to help facilitate your need milady.
Let me know.
- I think these people know who I am.
I've been made.
(intense music)
Not good.
So I just got up and walked out.
- Have yourself a nice night, all right?
- Thank you.
- [Bartender] Come again.
- [Narrator] With Nicole being made by the Pirate staff,
she was unable to get a true sense
of the customer experience inside.
- I knew Nicole would stick out like a sore thumb
in this place.
But I have a backup plan.
(intense music)
Bill and Jen Rodenhiser owe me a favor.
So I'm having them come out and be my spies tonight.
- [Narrator] Last year, Jon saved The Chicken Bone
in Framingham, Massachusetts from certain demise.
- I am not gonna get people sick.
- Okay.
- You let it happen.
I'm fixing it.
- [Bill] This is (beep) bull (beep).
- [Narrator] Jon relaunched a new bar called The Bone
and gave Bill and Jen Rodenhiser a second chance.
(upbeat accordion music)
- Jon really helped us with our bar.
So it was only natural to support him in doing this recon.
- [Narrator] But unlike Nicole,
they are unable to get help from anybody on the staff.
- I wonder if anybody's here,
Oh my god, there's a pirate.
- All right, do you want to just go back there?
- I think we should just go back there.
- All right.
- Let's go back there.
- We were waiting for quite a while, so we sat down.
- Maybe we should like check in with someone.
(Bill laughs)
This is kind of whacked.
Sir, can we get some menus?
Does anybody work here?
- [Jen] Hi.
- [Bill] Oh.
- Just gonna seat yourselves
wherever the (beep) you like, eh now?
- Well, we were waiting and waiting-
- And waiting and waiting.
- Yeah.
- There's only one of me and so many of you.
- It was odd.
- All right, so we're gonna get some,
let's start off with the grog.
- Regular or top shelf?
All depends on how groggy you want to feel the next day.
(Jen laughs)
- I'd like to feel rather groggy please.
- Well then go with the regular then.
- It was like a rum soda.
I don't know.
- This tastes like (beep).
Really bad.
It was nasty.
- What's the fresh catch?
- Fresh catch, let me check.
De jour, fresh catch today, mahi?
- Yeah.
- Yeah mahi, yeah it's mahi.
- Fresh mahi's fresh.
- [Server] Yes, the mahi's fresh.
- Okay.
(intense music)
- The fresh catch is like frozen, I don't know, pond bass
or something like that.
It was nasty.
- Oh my god, that's so gross.
It was this disgusting chunk of white smelly...
I couldn't even take a bite.
- This sucks.
- Is this your grog?
- It is.
- We're honestly struggling a little bit.
- Is this fresh?
- [Bill] That's gotta be frozen fish.
Is it frozen?
- If it's the mahi entree it is, yeah.
Oh well, it wasn't put on the grill frozen.
- This really was a terrible, terrible dining experience,
the worst I've ever had.
It was horrid.
We just gotta get outta here.
- Just you just need to get outta here.
- He should be bringing you back to bill.
And I did take some stuff off your bill.
And I apologize that things weren't up to par.
We're working on it.
- [Narrator] After an hour inside Pirates Tavern,
Bill and Jen emerged to report their findings.
- First of all, thanks for doing this for me guys.
- Absolutely.
- What'd you think?
- It's tough in there.
The staff was really odd.
It was uncomfortable.
- How bad was the food?
- [Bill] The food was disgusting.
It wasn't mahi.
It was supposed to be fresh.
They were frozen products.
- No truth in menu.
What'd you have to drink?
- I started off with the grog
and I mean it was just, it was disgusting.
I think that they really believe that's a good product
to be serving.
- So you think they think they did it right?
- I do believe that, yes.
- Well, I'll tell you guys this is a strange one
because it runs deep.
It's more than just food, more than just beverage.
This is a cultural thing in this business that's killing it.
All right, guys.
I'm going to work.
- All right.
- I'll see you.
- Take care.
(intense music)
- [Jon] Fairways Gold and Grill.
Doesn't say bar.
It looks like a golf store doesn't it?
- Absolutely.
- [Narrator] Jon is joined in the SUV
by Steve Blovat, a professional health inspector.
- Can I get for you all to drink?
- Margarita, Bloody Mary, whiskey sour,
bay breeze, mojito, Irish coffee.
- Irish coffee you said?
- Yeah.
I ordered a series of drinks
every bartender should know how to make.
We're gonna do three Fairway burgers
and then one of everything else.
(music intensifies)
- Okay.
- Beautiful.
- It's gonna be a minute.
(man laughs)
- Oh man. (beeps)
This is ridiculous.
- Look at this guy.
He's freaking out here.
- This place sucks.
(ice clinks)
(metal clangs)
- [Michelle] Bloody Mary.
Margarita.
Really, really good.
- [Steve] Look at Michelle's standing behind the bar.
She's handling through all of that.
- [Man] Could you pour me a dark beer?
- Absolutely.
- [Man] That'd be awesome.
- There are bugs in the bar too.
- Oh boy.
Clearly has raw product, raw pork mind you.
What raw food is he touching now?
(intense music)
There's no sanitation.
There's no hand washing.
There's no gloves being used.
There's no separation from raw to cooked product.
- I don't know how he lasted eight months.
Look at that bowl.
- [Jon] Oh, look at that.
- That bowl has not been cleaned since this place opened.
(intense music continues)
- If he dropped.
- Oh.
- And they're putting that over food.
- This is inexcusable absolutely.
- She's pouring the profit away.
Right off the top.
And the keg is kicked.
(knocking)
- We don't have another keg.
- Are you kidding me?
- You don't have another keg?
- Look everything goes in a frosty mug
and then look at the over pour, holy (beep).
- The first thing that hit my tongue
was a very, very hard, metallic taste.
- Oh (beep) dude.
That's bad.
Right When it hit the bottom of my stomach,
I knew something was wrong.
My stomach started curdling.
Beer starts to go bad after around three months.
So I'm thinking the keg had to have been sitting there
for at least a year.
- Any chance you can check on some food for me,
just see how are we're doing?
- I am.
- We're 29 minutes in.
- Okay.
Don't growl at me.
I'm just wondering how long.
He's asking.
- One (beep) person.
- See here comes the food for chef Duffy.
- We got some chips and queso and some chips and salsa.
(stomach gurgling)
- Fried mushrooms.
- Fried mushrooms, very nice.
- Hey Michelle, do you have a bathroom?
- Do we have a bathroom?
- Where's your bathroom?
- Right back there to the left.
- Dude I think this might come up right now.
(intense music)
- Fairways burgers.
- Three Fairways medium.
- Yes.
- Yes sir.
(music intensifies)
- Just so you know, medium doesn't bleed.
So I got bloody medium.
You guys make your own salsa in house?
- We do.
- You do?
(vomiting)
- Oh my god, he threw up.
- Katelyn, did you see where my buddy went by chance?
- Would you check for me?
- I'll go check.
- Thank you very much.
I think you got my boy sick.
- I made him sick?
(beep)
- One sip of beer made this guy throw up.
- Dude's throwing up.
- What?
- Dude's throwing up in the bathroom.
- Up what?
- I don't know.
We took out the chips and salsa and stuff
and now he's throwing up.
- Oh that's (beep).
- What's wrong with the salsa?
Ain't nothing wrong with the salsa.
- Kevin's an excellent cook,
His focus on making great food.
I think he could be an excellent asset.
- You've done this for 14 years.
- Never seen anything like this before.
This is ridiculous.
- This guy should be shut the hell down.
Let's go in there.
(car beeping)
So what's interesting about this club
is it's a members only club.
So if you walked up to it, Tony,
without a membership card tonight-
- They wouldn't let me in.
- This club was grandfathered in to allow smoking
in a state that doesn't allow smoking.
- Okay.
- But 21.8% of the population smokes here,
which is highest concentration of smokers in America.
- Wow.
- And it's the only smoking establishment in this area.
When you consider them,
we see this as an asset and we work with it.
- Right?
- Over pour, bitch!
- So there's our owner, Bill.
This is the guy who tells the staff to over pour.
- Got a good night started.
Keep them drunk.
Make them strong.
(group cheering)
- It's the perfect illustration of irresponsibility.
- Mm hm.
- There's Ryan.
That's Bill's son.
He only works here part time.
- Do you want a whiskey chilled or warm?
- There's Liz.
She's the managing partner.
She supposedly has some equity in the business
and has an arrangement with Bill, the owner,
to buy it over the period of time.
There's Shawna, drinking behind the bar.
She's one of your bartenders.
- Okay.
- And smoking a cigarette behind the bar.
It's against health code.
There's no smoking allowed, right Tony?
It's not even debatable.
A cigarette, holding it over the beer glass.
- Right above the beer.
- I don't give a (beep)
if the customers are allowed to smoke in that room.
The employees are not.
- [Tony] No.
- That's right.
- That's totally inappropriate.
(music intensifies)
So for recon, we sending in non-members, Angela and Paul.
- [Narrator] Jon's spies enter KC's bar and grill,
a 2,400 square foot space with a C shaped bar
with two speed wells and a makeshift kitchen in the back.
- Can I help you?
- [Customer] Can I get two fireballs and a (indistinct)?
- Yes.
- [Narrator] In addition to the cameras
following KC's staff,
surveillance cameras have been placed around the bar
for Jon to observe the service
from a customer's point of view.
- [Jon] And there's Albert working the door.
- Let's see how they greet them.
- You guys got a membership with you?
- No.
- You guys actually have to have a membership.
- We just wanted to get a drink or whatever.
- We're not allowed to do that.
We are just (indistinct)
- [Paul] That's ridiculous.
- Say it.
But here's how to be a member.
Say it.
- I don't know guys, it's the rules of being a private club,
you have to be a member.
- Say it!
- [Albert] You got it man, I'm sorry.
- [Paul] All right, whatever man.
- [Tony] Yeah, nothing.
- All he had to do is say can't let you in tonight
but being a member is really easy.
He could've gotten two members.
- Yep.
- They're never coming back.
They didn't seem like they want new people coming in.
- We're good paying customers.
So they're basically turning away business.
(customers yelling)
- So guys, we got two locals from the members list,
Eric and Brandy, to do recon for us.
I'm dying to see what happens here tonight.
- I'm in the mood for a dirty martini.
(intense music)
- How do you make this (beep)?
- This place is a joke.
- Just keep on pouring.
(woman laughs)
- You don't need to over pour
to make someone buzzed and happy.
Make them a good drink.
- In a pint glass, Tony, you see that?
- It's huge.
- So either there's an obscene amount of liquor in that
or it's olive juice, one of the two.
- [Tony] Way too much.
- She's putting her hand.
- Oh!
- Oh she's been smoking!
- [Tony] Same hand she's been smoking with.
- Oh handling money.
- Can you do it without the ice?
Just switch it to another class.
- [Shawna] You don't want ice?
- No.
- Whenever I order a martini, I expect it to be up
unless I request it to be on the rocks.
So she just dumped that all into a glass.
- Do you want your olives?
- Yeah I'll dig them out, that's cool.
- Now the customer has to reach in and get that olive out.
That's just lazy.
Oh.
- This martini is crap.
- Oh, she doesn't like it.
(music intensifies)
- I would've walked out by now.
- Shawna, want an order of mozzarella sticks,
couple of Swiss and bacon burgers, medium rare.
- I can't guarantee a medium rare or a medium.
- Well, whatever.
- That's cooking 101.
- Right?
All right, so we got a few hamburgers going down.
Do you see the fryer?
- I do.
- It's bubbling.
There is a layer of gunk on the bottom of that fryer
that is not allowing it to fry properly.
- [Shawna] There's that.
- [Tony] Okay, well she's eating.
(intense music)
- [Jon] Look at that look on her face.
- [Tony] Yeah she's chewing that over.
(group groans)
- Oh you know how you have that mozzarella that's so hard.
- [Tony] She can barely swallow this.
- Look at her! (laughs)
- Why is she still chewing?
- She's been chewing 20 seconds.
(timer beeps)
30 seconds, the same bite.
Hold on.
This is a world class chew.
She's at 40 seconds.
Are we gonna make a minute?
(group laughs)
The one-minute chew, here we go!
- We're almost there, we're almost there.
- Yes!
The one-minute chew!
- I'm not sure I can eat that.
- [Eric] Maybe the burgers will be better.
- [Brandy] Hopefully.
- Ugh!
- How are you doing Shelly?
You ready for a beer?
- Thank you.
I'm almost certain we ordered bacon cheeseburgers, right?
- [Brandy] Oh yeah we did.
- No bacon.
- [Brandy] Ew.
- [Jon] The gray chunk of meat.
- Cause it wasn't cooking properly.
It's not high enough.
- I'm not impressed.
- No, not by a long shot.
- We're not a restaurant, you know?
- [Eric] I'm not gonna eat that?
- Why?
Anything else you guys want that's not normal?
- Look at her.
She's just angry and pissed.
Look at her face.
- Shawna.
Shawna.
- She's done for the night.
- Can we get two kamikaze shots.
- [Tiffany] She's really ignoring the customer right now.
- I'll make it.
You stay over here.
- Liz jumped in.
She's now making a kamikaze.
- Did she just flick someone off?
- Yes she did!
- Look at them, they're in shock.
- And they're members.
They paid for the right to be in this room.
(woman screams)
(beep)
- [Man] Whoa whoa, what just happened?
- Is that?
(raccoon squeaks)
- What the heck is that?
(raccoon squeaks)
- Oh!
A raccoon!
- [Woman] Oh my god (beep).
- [Man] A raccoon!
- [Jon] Wild life in the bar.
- You might as just have rats crawling across the table.
This is disgusting.
- [Woman] Yep.
- You know that thing is (beep) everywhere.
(beeps)
- [Jon] Raccoon (beep)!
- That is so unsanitary.
- Guys, I can't.
I can't look at this anymore.
I'm done.
Unbelievable!
Raccoon (beep)!
- There's Crystal.
She's one of the bartenders.
(wishing noise)
There's another bartender, Sterling.
She's really fast.
You could hear it.
- I went to flair bartending.
- Oh she's feeling good.
- This is ridiculous.
- Hey ladies.
How are you?
- Hi, how are you?
- What can I get for you guys?
- Can I get a whiskey soda?
- Whiskey soda.
- Do you guys do margaritas?
- We do, but we can only do it on the rocks.
- I can only do it on the rocks.
So they don't use mixing cups.
(rock music)
- They use the soda machine to fill the drinks
cause they don't have soda guns.
- [Chef] Oh my.
- That's a first.
- [Jon] Well, he originally bought this place
as a pizza restaurant.
So that soda tower is probably left over from that.
Look at the bar.
You see any plumbing?
- I see cubby holes.
- They have one, three-compartment sink
that they would wash things in.
All the things we take for granted.
Ice bins, speed wells, workstations,
drain rails, drink rails.
They don't have any of these things.
- There you go, darling.
And I'm working on yours right now.
- Thank you so much.
- Um what am I doing?
- How many different spots does she have to go to,
to make a drink?
- Right there.
Good, how are you doing?
- There's a reason a bar is set up the way it is.
It keeps the bartender stationary.
It keeps them in front of the customer's face
and everything they need is in front of them.
Every time you have to step away from that thing,
it's costing you money because it's costing you time.
They're spending more time running around
than they are serving.
And that's just not a recipe for success.
- [Jon] Oh, is that going to be sweet?
Look at the color of that.
- [Chef] Yeah.
- Cheers.
- Yum.
- [Crystal] Would you like a drink honey?
- Oh my god!
- The second I took a sip out of this.
- That was the grossest drink I've ever had
in my entire life.
I can't even describe it.
- Sterling, need some beers over here.
- Yeah have another drink, buddy.
- All his answers are in the bottom of that glass.
- Sorry, can we place our order for food.
- Yeah go ahead.
- Great, I think I'm going to try the roast beef.
- Okay.
- Sandwich.
- I wanted to do.
Can I do the turkey, ham and cheese?
- Sure.
- And then can we split just the pepperoni pizza?
- Yeah.
- Okay.
There it is.
It printed.
- Oh my gosh.
No, one's in the kitchen.
So we'll see how long it takes for them to cook this order.
- Is there a fresh popcorn or no?
- Look at the way he's dressed in his own bar.
And as an owner,
you always dress a little better than your customers.
- Yeah I work in Irvine at 7 AM.
- I've seen a lot of things, but I ain't seen that.
- Wow.
- Okay finally she's here.
See how many minutes in we are.
Oh we're 12 minutes in.
- 12 minutes in.
- Ew, what went in the microwave?
Straight out the freezer.
- Plastic bag of lunch meat?
- Yes, it's plastic.
Oh, oh look it's about to.
Oh my gosh.
- [Jon] Look at that.
What is that?
A scoop of powder and water.
(gasps)
- What is she making?
- [Chef] I think it is au jus.
Oh look at that roast beef.
(groans)
- [Jon] So she's bringing the meat to temperature that way.
- [Chef] Oh.
Oh, that's gross.
- [Jon] This is gonna kill somebody.
- We should definitely get it taken off the bill.
- You guys want small or tall?
- Tall.
- Tall, three talls?
(laughs)
- Oh, he's doing a deal with them.
- Why isn't he doing something to make it better?
- That's what's bothering me, Jon.
Is that in any of this it doesn't look like there's a fight.
I mean at least if my lights are turned off
and I can't pay my bills,
I will be working behind the bar
making sure everybody's good and proving anything I can.
This guy's sitting down having a drink like life is amazing.
(phone timer beeps)
Okay, finally.
- Turkey sandwich.
And yours, the rest is coming right now.
- Oh just one, not even both sandwiches were delivered.
- I've never seen turkey, like this is not turkey.
Question.
- Yeah.
- I don't know, does that look weird
or am I just being weird?
The turkey.
- I don't think it looks weird.
- You don't?
Okay.
- Turkey came out the freezer, went into the microwave.
- It's gotta be like rubber.
- Yes!
- No I think it's fine.
- If it's gonna take 30 minutes,
it should be the best dorm food you've ever had.
- How'd that pizza come out.
- Pizza looks okay.
This we're weirded out about.
I don't know, what do you.
- [Dave] Is that turkey?
- Yeah but that's the weird question.
- All right.
- Finally it looks like Dave is actually doing something.
- [Dave] I'll tell you.
I'll tell you if it's all right.
- Good luck.
- Yeah, I mean it tastes good.
- [Jon] Nope, he's just gonna eat their freaking sandwich.
- Are you getting (beep) up or what?
- What are they doing now?
- Do you want to light it?
- Oh no.
Oh no.
- I'm gonna kill myself.
- [Woman] Put it in there.
- Put it in there?
- Did she put the match in the drink?
Do not put a match inside of a drink.
Hey. (clapping)
(intense music)
Yeah!
- I just wanna put a spear in my (beep) eyes.
This is unbelievable.
- Too bad it's not mixed with anything.
- [Man] Drop it.
- No, don't drink it.
- Hey!
- He isn't gonna get off his ass
and help his wife get out of this mess.
I'm gonna.
I'm going in.
- All right.
- See you guys later.
For recon tonight, you know who I got?
His wife.
- I don't know.
When I agreed to that, I wasn't watching this pal.
Call your wife.
- I've sent my wife into worse.
- Oh I know you have.
- So the logic was we have to send somebody in
who represents the market at the bar.
- It's who should be in this bar.
Oh boy.
Good luck, baby, I love you.
Jon's recon spies enter Rhythm and Brews,
a 1600 square foot space,
featuring an L shape bar with two speed wells
and a stage in the northwest corner of the building.
In addition to the cameras
following the Rhythm and Brews staff,
surveillance cameras have been placed around the bar
as Jon, Kate, and chef Capon observe from the SUV.
- Do you have a drink list?
- We do not.
- There's Jolene, she's a bartender.
- What kind of wine do you have?
- I have no wine.
- No wine?
- No wine, no drink list.
- No cocktail menu.
- These guys aren't catering to their market.
They're beneath it.
They need some high end sophisticated wines and spirits
to capture their market.
I can make margaritas right now.
You want a cosmo?
- Margarita is perfect.
- Now a margarita is the most popular drink in America.
- Right.
- If a bartender can make anything.
- Better be able to make a margarita.
- First of all, you never shake it with the glass up.
The glass can go flying and hurt somebody.
Look at it pushed up against your body.
She doesn't know how to separate it.
Oh!
- She's straining it with the bottom of the glass!
So the glass that's been sitting on the bar,
her hand went on it, she shook it with it
and now she's using it as a strainer.
- You actually can see people's facial muscles tighten
from the sourness.
Look, there it is.
- Whoa!
- It's two brothers that own this bar.
They've owned it for 11 years.
Here's Steve.
You can tell who Steve is.
He's wearing a black shirt.
There's a brother, Erik.
Who's in blue shirt.
- Put it out.
- They do well for a few years.
Now they're losing thousands of dollars a month.
They're in debt, 700,000 and it gets worse.
- Can I help you to your table?
- No you can just give me this.
- They're letting everybody destroy their lives.
They're doing nothing about saving themselves.
There's Stu, a third brother.
- Oh wrong person.
(customer laughs)
- A lot of things on my mind, sorry.
- Look at this.
There's a customer who just walked into the kitchen.
- That order over there.
- Raviolis.
Ravioli, yeah.
- Look how comfortable he was walking in.
You know he's walked through those doors.
- Of course he has.
- Not the first time.
- I had a ravioli, was it ravioli.
- This guy is a doormat.
He's being walked all over.
- These guys are the biggest wimps in the world.
- Hey Erik.
Erik.
- [Jon] Look at that huge "Do not enter" sign.
- Do not enter.
- Well they got a pizza oven.
Yeah, you know how many bars try to cook pizza
without a pizza oven.
That's an asset in the bar business.
- It's a beautiful piece of equipment.
- Low cost, high profit.
- Thing is a tank.
- That's Pablo.
- Is that cheese?
- He's putting the sauce over the cheese.
Have you ever seen the cheese go on before the sauce?
- No, the sauce is gonna burn.
And the cheese won't brown.
- This guy is ass backwards.
- Is that exposed countertop.
- That's a rusted freezer.
That's the top of a residential top-load freezer.
- You know how that gets like that?
Somebody's either sitting on it or sleeping on it.
That doesn't happen.
- [Jon] What the hell is that?
- There's icicles!
- [Jon] Is that insulation?
What is that?
- Oh my God!
Where do you think all that insulation is in the food.
And that's not wrapped up.
- Oh.
- Fiberglass is made from glass
that's pulled into thin fibers.
If it gets into food, it could kill somebody.
It's incredibly dangerous.
Fiberglass should be nowhere near food.
Look at this fricking guy.
- Unbelievable.
He's grabbing his own chicken fingers or mozzarella sticks
or whatever it is and throwing it in the fryer.
- Hold on, hold on.
Let me finish my order first, miss.
- [Kate] Poor guy.
- [Jon} What happens if they burned themselves?
- They'd get sued for a couple of million.
- Come on seriously, he's working.
- I'm almost done.
- What are you making?
Why don't you let him make it?
Because I like making it myself.
- [Jon] They don't care.
- [Kate] It's a free for all.
- [Customer] New York burgers.
Don't get them nowhere else.
- [Pablo] No more meat.
- They don't have any.
- All the customers took all the beef.
- The other people they eat everything, so it's no more.
That's it.
No more hamburgers.
This is not just today.
This is all the time.
And when I tried to say something, they don't like it.
They (beep).
They think I'm stupid.
- You know what?
It's unbelievable to me
How these people walking in and out of this kitchen
and cooking this food.
If they can walk in the kitchen, why can't you?
- Probably could.
- Why don't you go in there and make us a pizza?
- You guys hungry?
- Yeah, go make us some.
(intense music)
Can you believe what we're watching?
Look he just walked right in.
Look at it.
Nobody says a word.
- Not a word.
- Hey (speaking Spanish).
- How are you (speaking Spanish).
- Good.
- We could all be in there cooking.
- Yeah.
- What's your name?
- Pablo.
- Pablo?
- Yes.
- Let's make a pizza, Pablo.
(mysterious music)
- Cheese goes on top of the sauce.
(Jon laughs)
- Excuse me, please.
Excuse me.
- I'm outta your way, Pablo.
I got two and a half minutes.
- Why you guys bother me today?
Everybody fricking.
Yes leave me alone.
Let me work.
Let me do my job please.
- Amazing.
Never seen anything like it.
- Okay (speaking Spanish) all right?
I see your later.
- Now the only thing I would ever eat
from this kitchen is a pizza.
Cause it was brought up to 500 degrees.
In fact, this is the only safe thing
in the whole damn place.
- [Woman] 10 minutes.
- [Woman] You grew up?
- [Woman] Well I was born and raised in Brooklyn.
- Take a little pizza out.
See ya later.
- Just walked right out with a pizza.
No one said a word.
(music intensifies)
- [Jon] Took the pan too. (laughs)
- Hey, did you guys order a pizza?
I made you a beautiful pizza.
- This is a Bar Rescue first.
It's the first time I have ever been able
to send a chef into another restaurant,
walk into their kitchen,
cook us a meal and bring it out.
- And bring it out.
- Why don't we have a slice of pizza, everybody come on.
You know the basic dough is okay.
- And the oven works like a charm.
The oven was nice and hot.
And he actually cleaned it out for me, Pablo.
- You know how many bars would kill for that oven?
- Yep, I would.
- So we have never had owners get walked on like this.
- [Kate] Clientele's killing their business
and they're disrespectful.
- Every year, the nicer customers left.
- Yup.
- So now you're fostering the clientele
that doesn't want to spend high end money.
They don't really care about your establishment
and that's all you have left.
- I feel bad.
I'm a bad husband right now.
- Can you guys just try to behave a little bit?
(fireworks popping)
- [Group] Oh!
- I'm rescuing my wife!
(fireworks popping)
- Oh my goodness!
- Are you (beep) kidding me?
Stupidness.
That's stupidness, all right?
- I expect a tough rescue.
That's why I'm here.
I did not expect owners that are clearly not doing anything
to run their business.
I've had this place under surveillance for three days.
As a professional you are not gonna believe
what you're about to see.
Watch this.
So there's Scott and Donna, husband and wife.
There's the daughter, Aleah, 21 years old,
who's trying to save this place.
But here's the kicker, Russell.
(Donna screaming)
They're driving a motorcycle right now.
(motorcycle rumbles)
In an enclosed space with food around with carbon monoxide.
That engine is running.
This guy's burning rubber inside the bar.
- Do not let people do stupid (beep).
(customers cheering)
- [Russell] And they're excited about it.
I don't think I've ever seen that before.
- This is gonna be a rough one, man.
Well, Russell, I wanted to give us a good recon.
I got us a tourist who's gonna go in
and sit at the bar.
The future of this bar lies in interstate 17.
That's where the gold is.
Because there's no town here to support this bar.
Hopefully we'll get some good information from this.
These owners always have a drink in their hands, don't they.
But it's nobody else's.
It's their own unfortunately.
- Lovers can't be haters!
- [Aleah] Hi there, how are you doing?
- Hi.
- [Aleah] What can I get you today?
- Do you have a menu?
- I don't really have a great drink menu.
- All right.
- Come on guys, shot!
- With a beer in her hand too.
(group cheering)
- That's our tradition around here.
Once one person does it, they all gotta do it.
- Look at this pour.
Every time she uses one of those cups,
she's pouring like two to three ounces.
- That's almost a full bottle of alcohol.
- Scott, fireball.
- Fireball!
- Wow, how uncomfortable she looks.
A bar like this that's on an interstate
has to be able to target multiple age groups.
Think of the hundreds of guests
that have had that experience and not come back here.
- Wanna talk dirty to me. (laughs)
(man laughs)
- No, I can think of something else we can go do,
in the back somewhere. (laughs)
- I'll do the barbecue chicken here.
- The barbecue chicken dinner?
- Okay.
- Turn me sideways, bend me like pretzel.
I feel like my vagina's a pretzel.
- I can't stand her.
She's rude, she's obnoxious.
- That bartender's name is Yum Yum.
(women cheer)
And she's drinking too.
- I gotta get a cigarette.
- What the hell?
- Are you in a bad mood, Aleah?
- Oh I will be now.
- [Jon] And here's the owner, another shot.
- [Russell] Another shot.
Quite a bit of alcohol to push back in one swallow.
- It's not even nine o'clock Russell.
- Yeah.
(intense rock music)
- Can we have shots, shots, shots, shots, shots.
- You can.
- Now I want to see in a kitchen.
That's Tommy, the kitchen manager,
and he's doing prep in the middle of dinner.
And that's Matt, the line cook.
- How much longer on my barbecue chicken.
- It'll be ready in just a minute.
- Look at this.
They dumped it in barbecue sauce.
So it's not real barbecue.
It's barbecue flavored food.
The sign on this building says bad-ass barbecue.
There is no barbecue here.
Just doused in barbecue sauce.
Let's see what she thinks of it.
- All right.
- It's all covered.
It was really just jar sauce on your chicken.
And it was horrible.
(intense music)
- We ate dinner here last night
and I had to do the same thing.
I had to send it back and get something else.
- [Aleah] How's everything tasting?
- [Genevieve] It's very heavily covered in barbecue.
- [Aleah] Do you want me to get you something else?
- What's the hell?
This is (beep) Black Canyon City.
- There's some people that are mad about their food.
I'm gonna buy them some shots of like (indistinct).
- She's mad about her food, are you buying her another shot?
- What'd she eat?
You were about your food too?
- Yeah.
- She just didn't like it.
- Can we get her a shot too?
- Oh, I don't need one.
This is really not a good way to fix our food
but let's have fun with it!
- Jesus (beep).
- I really just wanted to sit down,
maybe have a glass of water.
I'm not really a hard liquor drink.
Just a little too much for me to handle,
especially since I told them I was driving.
- Hey!
(Donna yelling)
- How loud that owner is, just loud and obnoxious.
- Shot, shot, shot.
- What happened?
(drum)
(horse nays)
- Holy (beep).
- Oh Jesus.
(customers yell)
(horse nays)
- Oh my god!
That's why you're not supposed
to have a damn horse in the bar.
- What would have happened
if that horse would have broken their leg.
- That's disgusting.
(Donna laughs)
- And she's laughing.
She thinks this is funny.
- Look at it got so scared, it like pooped!
- Oh he crapped on the floor!
Oh!
- You almost fell on my table.
I'm sitting there going this ain't his first rodeo.
- We've all done this one before.
- Guy's rode a horse into a bar,
everybody's rode a horse into a bar.
You ride a horse in a bar
when you're piss mother (beep) drunk.
- We just saw a horse crap on the floor in a bar.
I'm going in.
I gotta go to work, man.
I'll see you inside later.
- Good luck Jon.
(upbeat rock music)