Welcome to basic quality principles: The process for achieving quality in an organization. It
is important for the quality technician to understand basic quality principles. These
principles support and clarify what quality means to an organization, they also need to be connected
to what the customer views as quality. Quality is the totality of features and characteristics of a
product or service that bear on its ability to satisfy stated or implied needs now and in the
future. Quality exists in a computer designed to meet a buyers current and future needs.
Quality cars meet the customers expectations for performance, safety, dependability and longevity.
Quality in a steak dinner meets the customers expectations for price, cooking method, flavor,
presentation, and temperature. 1 determine the customers requirements. In order for any
organization to achieve quality, customer wants needs, and price range must be understood. The
customer may want the newest sports car but must be practical in terms of budget constraints and
family need. Which vehicle is the customer likely to buy? To define requirements and set standards
achieving quality requires that standards are set and all requirements are defined. Which set
of requirements results in a better product? Dig a hole and put bird feeder in the hole,
fill with birdseed. Or dig a hole 2 feet deep 1 foot in diameter, place the post in the hole,
mount the feeder to the pole, backfill the post and fill the feeder with birdseed. 3 prepare
the plan to meet the customer's requirements. These plans may involve retooling, training,
and reorganizing work or systems. Identify all areas necessary to work toward the standards and
meet the customers requirements. Plan the chain design specifications, purchasing, manufacturing,
sales shipping, and maintenance. 4 communicate to all concerned the customers requirements and
the plans to meet those requirements. All departments are in the communications loop.
5 assess the ability of the organization to meet the new requirements. Involve all
impacted departments. 6 choose and use capable processes capable processes are those that are
able to meet the customers specifications and requirements. Choosing these processes involves
an in-depth knowledge of the performance level and the reliability of these processes. Can the
lathe meet the tolerance requirement? Does the program provide correct statistics other tracking
systems able to monitor the process. 7 control the process. A stable process is in control when the
data comes from a normal bell shaped distribution. The mean of the process is close to the center of
the specifications. The control limits are within the limits expected by the customer.
The process is in statistical control errors are minimized. Control the process. It is not enough
to determine the requirements and set up the internal process to meet those requirements.
In order to ensure the long-term ability to meet the customers requirements the process
must be controlled. The process for achieving quality in organizations involves a focus on
customer requirements and integrating those requirements into the systems of an organization.
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the process for achieving quality in an organization. If you liked this video
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