Hey guys it's Olivia and I'm back with another video.
So 6 weeks ago I ordered an iPhone 12 Pro. It is currently Friday November 27th and I ordered it on
Friday October 16th. So if you count the weeks; it's been 6. Ok, it's been a month and a half
and that phone is still not in my possession; as a matter of fact that phone still hasn't shipped.
So what are we doing today? We're cancelling the order. So basically if you didn't watch the original video,
which you can watch the video of me ordering it right here, but basically I am with Bell
and I ordered the phone through Bell because I didn't want to pay bare money up front. So I was like,
"I'm going to pay off for it over the course of two years," right. Right. And so it's been 6 weeks,
Bell still hasn't shipped the phone because they keep telling me, "We don't have anything in stock," right.
And I've called Rogers, I've called Telus, I've called The Mobile Shop, I've called all the places;
and all of them say they don't have the phone in stock, right. So I'm like Apple
has to have it in stock, right? Like, all of them kept telling me, "We haven't gotten our shipment
from Apple," which means Apple has the phone but for some reason they're not shipping it out,
like, right? That -- that -- that makes sense. So what I decided to do was, you know what forgot the
payment plan I'll pay for the phone up front and I'll just order it through Apple, right. So I'm
going on Apple's website and they're telling me that I'm not getting this phone 'til December.
This phone came out in October, I am not waiting until December, right. So then I'm like,
ok I'm going to call them. Tell me why I called every single Apple Store in Toronto
none of them answered the phone. None of them answered the phone. So when you call,
at least from my experience, when you call them it'll keep you on hold for 15 minutes as in you'll
be listening to random hold music for 15 minutes. And then from 15 to 18 minutes, so for the next 3
minutes, it'll ring so you think, "Oh wow, they picked up I'm going to get through," and then
it'll cut you off. Every single time. You call for 15 minutes you get music, for 3 minutes to get
ringing, and then it hangs up; it disconnects the call. And I've called every single Apple Store in
Toronto and it happened every single time. I've called them over 20 times because I'm
going crazy because I want this new phone, right. And it happened same time every time, right.
So I'm like, Apple has these phones but I can't get into contact with them. So then today
I decided to delve a little bit deeper into my brain and think, "Hey,
why don't I just call like Apple." Like, not like the Apple Store, but like Apple; like, call Apple support.
Like this literally just happened about 5 minutes ago, I should have recorded the call
but I didn't, but I'm just going to explain it to you. So basically I call them and I'm like, "Hey,
I've been calling every single Apple Store in Toronto, none of them are answering the phone.
Do you know if they have any in stock at this location, or that location," or whatever.
And then she's like, "I don't know, but I can forward you to the team that does know." So I'm like,
"Ok, thank you." And then she transfers my call to this other department and I ask,
"Hey, do they have the 256GB Blue iPhone 12 Pro?" aka the one that I ordered 6 weeks ago.
And then he was like, "Oh yeah, the Eaton Centre has it." So I'm like, "Ok ok, so can I order it?"
So basically I just paid 1,700 dollars; Canadian dollars, ok; this is after tax and everything.
I don't need any Americans coming up to me and saying, "Well our phone is only $1099."
Different currency, different currency, ok. So after tax and everything 1,700 Canadian dollars, ok.
I just ordered this phone, ok. And I gave them my card information, all the stuff,
logged into my Apple ID on the Apple website and order has gone through. And guess what I'm
getting this phone; tomorrow at 1 o'clock, ok. So how are you going to tell me that, "Oh, there's a
nationwide shortage."? If you watch my video from 2 weeks ago where I did like an update on why I
still don't have the phone, everybody and their mama was telling me there's a nationwide shortage;
no one in Canada has this phone. Well excuse me because I'm getting it from the Eaton Centre
tomorrow because they have it at the Eaton Centre right now. So how are you going to tell
me nationwide shortage when the Apple Store has the phone. Anyways so I have it on my account;
post picture here. You see that? You see it? I'm picking it up from the Eaton Centre tomorrow,
which is going to be November 28th, I'm picking it up tomorrow;
tomorrow at 1pm. Ok? Ok. So none of this foolishness about nationwide shortage
'cause they have the phone sitting in the Eaton Centre right now and I'm going to get it tomorrow.
Anyways so I still haven't cancelled the one from Bell, so we're going to do that right
now because I don't need 2 iPhone 12 Pros. I'm not in the business of paying $3,400,
$1,700 for each, I'm not in the business of doing that. So let's call Bell and let's cancel
this phone that supposedly doesn't exist in Canada yet.
Bell: Welcome to Bell Mobility. For service in English press 1. If you ordered a device and have not received it yet, press 3.
The wait time is between 15 and 20 minutes. Please stay on the line to maintain your calling priority.
While you wait, you can select the kind of music you want to listen to.
Me: I'm going to put on my headphones, so that I don't be playing copyrighted music in this video. But basically the
reason I made this face when they said 15 to 20 minutes is because fun fact; this is not the first
video I filmed today. I filmed for an hour before this, basically calling Bell to try and figure out
what was going on with the phone because 2 weeks ago they said, "In 2 weeks the phone will ship,"
and today is 2 weeks and the phone hasn't shipped. So I was calling them to figure out what was going on, right.
And then I basically filmed for an hour and I didn't get anywhere, right. So like,
that video was scrapped; I'm never uploading that video because nothing really happened
in the 1 hour that I sat in front of this camera. So basically, I've already been on hold with Bell twice,
and so now I'm going to be hold -- on hold with them for a third time for 15 to 20 minutes.
And the second time I was on hold with them, the call cut off. So I didn't even
get to really finish my inquiry, so I'm really hoping that that doesn't happen again because I
want to cancel this order because I don't need 2 iPhones. I really don't. Nope, not here for it.
So I'm just going to fast forward through me being on hold and
I'll put the phone back on speaker when somebody finally picks up.
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It has now been 20 minutes and still no one has picked up.
Oh wait.
Bell: Retail support, how can I help? Me: Hi, um, I ordered an iPhone 12 Pro
and I -- I would like to cancel the order. Bell: Ok, how did you, um, make the order ma'am?
Me: I made it through the online chat. Bell: So unfortunately, we at retail support, we can
only track your order. If you wanted to cancel your order it should be at the customer care.
And is it, like, from Bell or Virgin? Me: I ordered it from Bell. Can I be redirected to them;
to the people who can cancel it? Bell: Unfortunately we don't have -- um,
as much as I want to ma'am, we don't have any transfer capabilities here at retail support.
Uh, what I can provide to you is a direct number. Me: Ok. Bell: 1 (800) 667 - 0123, ok?
Me: Thank you. Bell: Ok, thank you so much for your call. You have a great day, goodbye ma'am.
Me: Bye. (Me, not on the phone anymore): Ok, so my camera is dead
and I know that but my mic is still running and I am so angry right now because this is -- So I called the wrong number.
The last time I called this number, this woman -- the number that I currently just called;
the last time I called this number the, the person said that they deal with whatever whatever and
then I was asking about the stock and she told me to call this other number, right.
So this time I called back the original number I had called because they said that they dealt with this.
So now I've just been on hold for 20 minutes and then now I've been redirected to the
same phone number that I got redirected to before, and I'm going to be hold -- on hold for another 20 minutes?
This is ridiculous, I don't have time. I wish you could see my face right now.
Bell: Welcome to Bell Mobility. For English press 1. The wait time is between 20 and 25 minutes.
Me: You've got to be kidding me. Bell: Please stay on the line to maintain your calling priority.
(Me, talking to the camera): Ok, so I'm back on hold again for another 20 to 25 minutes and my camera battery is
dead but within that time it should charge a little bit and then you'll be able to see me.
So we're just going to fast forward to that. Bell: Bell, how can I help you?
Me: Hi, um, I ordered an iPhone 12 Pro 6 weeks ago and I'd like to cancel the order.
Bell: 6 weeks ago, and you still not receiving the phone ma'am? Me: No, it hasn't even shipped,
so I just want to cancel the order. Bell: Oh, I am sorry to hear that.
Ah yes, if that is your decision, yeah, we can just cancel that one.
Is that an upgrade order or for a new activation? Me: Upgrade.
Bell: May I know your name ma'am? Me: Olivia Henry.
Bell: Ok, this uh, October 16th. Hm, I see. Ok yeah, Ms. Olivia if you just give me 1 second to cancel this one,
I'm going to cancel it and then it will be 2 business days.
And if you still wish to get an iPhone 12 Pro, you can just direct go into our store if you want.
Me: Ok. Bell: Is that your final decision? I'm going to cancel it right now.
Me: Yeah, that's my final decision. Bell: Ok ma'am, will do. Sorry for the inconvenience ma'am, it's already been 6 weeks ago.
Ok, so yes Ms. Olivia I already done; I already submit the request for this order to be cancelled.
And, um, it will be cancelled after a few days and then you will be you will be --
you will be eligible again to get a new phone if you wish to get a new phone. Yes, um, I don't want to
waste your time, so you can just, um, contact us again if you want, or if you have any other
questions, ok? You have a good day. Me: Thank you, you too. Bye.
(Me, no longer on the phone): So there we have it; I have officially cancelled my
other phone that I ordered 6 weeks ago because I'm going to be picking up my phone that I ordered
today tomorrow, because ordering through Bell was a complete and utter mess. So because of all the
trouble I had with Bell -- I called them 4 times today; 2 times in a previous clip I filmed which
you guys aren't going to see because that video turned out poorly, and then 2 times in this video;
1 to the wrong number even though when I called it earlier today it was the "right" number, and then
them redirecting me to the same place they redirected me to before. Anyways, I've called Bell
4 times today and it took until the 4th time before anything actually got resolved, ok.
Ok, that phone calls over half an hour long. I've been on the phone with Bell for like 2 or 3 hours today, ok.
Plus I've been calling them, like, weekly since I ordered the phone so I've -- high key,
like, every time I call Bell I always have to call them twice. Always. Like, I've spoken
to like 30 to 40 Bell Representatives in the past 6 weeks. So because of this I am very much
considering switching phone companies. Because I don't feel like Bell deserves any more of my money, right.
So tomorrow I'm going to go pick up the phone, and then tomorrow I might also switch phone companies?
I don't know, I don't know what I'm going to do. I might not because
that just sounds like a lot of extra effort and if I switch phone companies then I'm going to have to,
what's the word, I'm going to have to pay to activate it. Meanwhile with this phone all I
have to do is take the SIM card out of this and then put it in the new one, and I don't know what I want,
ok, I don't know what I want. But what I know is that I'm going to get my iPhone tomorrow,
that's going to be in a separate video. This video was me cancelling the order
and then the next video is going to be me -- so next week Monday which is
I believe the first Monday of December, hold on. So this video is going up on November 30th
and then on December 7th is going to be the video of me picking up the phone, unboxing it,
and setting it up. So yeah, we're going to have 2 iPhone videos in a row and then the week after
that we have another Apple related video but it's something a little bit different
and I don't want to spoil it so I'm not going to say any more, but yeah.
So that's all for this week's video I'm FINALLY getting the phone that I've wanted for the past
month and a half and I had to go a different route to get it, but I'm finally going to get it.
So a little word of advice to anyone who might be in the same situation as me,
because when I posted my video 2 weeks ago about still having not received the phone,
some people had commented on my video and said that they also haven't received the phone;
so this is what I recommend. If you're calling the actual Apple Stores and they're not answering
for some reason, call Apple support and then they'll redirect you to, like, the sales team of
all of Apple not just one location, and then they'll be able to tell you what locations
have what phones. And if you're close enough to one of those locations then you can pick it up
literally the next day. Or if I had called earlier today, because it's currently 6:52pm, so if I had
called earlier today then I probably could have gotten it same day. But regardless, if you're in
the same boat as me, whether you ordered it through your phone company or you ordered it
online through Apple and you're still waiting for it to be shipped to your house; if you're
close enough to an Apple store that you can get there, whether you take the bus, or the train,
or you drive, or you call an Uber, or you get a friend to drive you, however you can get there.
If you're close enough to an Apple Store that you can get there; call that Apple Store see if they
answer see what they have in stock, if they don't answer call like Apple like the whole Apple,
and then ask them about their stock they'll redirect you to the right person then ask them about the
stock of all the locations around you, and maybe you'll get it in a day instead of in 6 weeks.
So yes, that's all for this week's video I hope you enjoyed it. If you did be sure to give it a thumbs up.
If you think your friends will enjoy it be sure to share it with them.
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Be sure to subscribe to my channel because I make new videos every Monday,
and I'll see you next Monday with a new video.
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