Hi everybody! On today's walk in the park video we are going to tackle the tough
question: what's up with the negative reviews for Homestead Roofing?
Yes it is sad but true there are three negative reviews for Homestead Roofing
out there on the web. Google and Yelp has them so let's talk about that let's find
out what is going on with these negative reviews. One of the things I love most
about technology especially the technology for businesses is the ability
to enter all of the information for all of the calls all of the inquiries that
you get into a database you've got all that information captured that's
actually proven to be very helpful for us with these negative reviews because
we got one negative review let's talk about the one on Yelp first of all this
one is actually kind of comical I'll try not to make fun of this poor guy. So this
review is from Jim. Jim W actually from Mesa Arizona it says right on his Yelp
profile. Jim says I set up a time for an estimate for a new roof in Colorado
Springs, Colorado and set up a specific time slot for today I waited and waited
and waited there for six hours not a no-show not even a phone call to let me
know that nobody could make it bad business stay away from them and call
someone who will care enough about their potential customers to communicate with
them and let them know that nobody can show up. Well like I said it's really
nice having a database of all of our inquiries that come into our office
because we were able to look up Jim W and find out that we have not had any
contact with anybody named Jim with the initial of their last name of W that's
how helpful that technology has been for us and so I left Jim a reply on Yelp
informing him of that but the thing that's kind of comical to me about Jim
is the fact that you said he waited for six hours. Jim after
the first 30 minutes why in heck didn't you call Homestead Roofing and say where
is the guy? That's what I want to know. Jim I think you're fake.
I don't think Jim that you really were a customer of ours or a potential customer
of ours I don't know who you were I don't know if you were supposed to
meet with a different roofing company or if you're just a troll but Jim you're
busted because we know that you're not one of our customers. All right so now
let's move on to the Google reviews. Well we've got one from Linda Sheldon and
Linda says their sales guy Jesus won't take no for an answer. First of all
I had to just about slam the door in his face to stop his unwanted and very
long sales pitch. I had to block his phone and the next day he showed up at
my house without an appointment. I didn't answer the door.
No really means NO. Well Linda I agree with you,
no really does mean no and I'm here to say that no we did not come to your
house. First of all Linda is not in our
database. She actually gave her last name so it was easy to look her up. So Linda
does not exist in our database and Linda actually lives in California and we
don't work in California we work in Colorado and second of all we don't have
anybody named Jesus that works at Homestead Roofing we have our salesman
and project manager Jeff, and then there's myself Tracy.
Neither one of us not even our middle name is Jesus so Linda again I left
her a message on Google saying that she must have reviewed the wrong company and
asked her to please be respectful and remove her review but it's still out
there. Okay so now still on Google let's talk about an actual real review from
one of our real customers okay this is from Jodi. Jodi says they came
out and gave us an estimate. We did not need much done thankfully. We decided
to get the repairs done. I was given the wrong date for them coming out which was
not a big deal. They were here about 15 minutes total. I just wanted to make sure
everything had been completed so called to check. Did not hear back again or did
not hear back so called again still no response called again and did pay the
invoice amount but still no confirmation. Guess I will send my hubby up on the
roof to check. They had been recommended and understand they are very busy but
frustrated that they would not get back to me. Probably will not use them again.
So unfortunately that is an accurate review and Jodi was one of my customers
and I dropped the ball. I don't have any good excuse right if you're the customer
no excuse from the business is a good excuse and I acknowledge that. So I did
apologize to Jodi online on her Google review and that was just definitely one
of my my slip-ups my goof ups and so I blew it so we deserve that negative
rating. Jodi actually graciously I think gave us two stars instead of one star
which we probably deserved one star so that is the scoop on the negative
reviews on Homestead Roofing and that negative review really hurts because we
as a company have always been very diligent about making sure that our
customers have an exceptional experience with us not just as a roofing company
but any company. We want all of our customers to feel like we're treating
them like friends like family and we try to go out of our way to make sure that
we're communicating all of the time we try to go out of our way to make sure
that you as the customer always knows what's going on with your project
whether it's a reroute or even a small repair. So I apologized to Jodi I don't
apologize to Jim or to Linda because they're fake. If you've got any other
questions about this or any other topic please give us a call at our office
phone number right up here 719.433.6991
you can also visit our website that's right down here at homestead roofing
colorado.com we've got a ton of information out there lots of
other videos for you lots of tips and education for homeowners I hope this
video has been helpful for you especially if you're looking at hiring a
roofing company and you were wanting to know what was the deal with the negative
reviews. So if you like this video please give us the thumbs up we'd really
appreciate it and leave a comment in the comment section down below and we would
love for it if you would subscribe and click the bell icon so that way you get
notified when we've got new videos until next time I'm Tracy Bookman owner of
Homestead Roofing.