Hey, I got the...
Dude, What are you doing?
I love this place.
If you eat the food here, you don't have to pay for it.
What?
Here, try some.
Okay.
Almond milk.
Perfect.
I have a sensitive diet.
Bro, You're spilling it.
Oh. What was I thinking?
Do you want some?
No. Let's just get out of here.
Okay. Let's see what else they got.
Clean up on aisle seven.
All right, associates, we're having a problem with theft,
and you all are responsible.
We have missing merchandise in every department, except garden.
Garden?
Garden.
We do?
I don't work there.
And you make sure nothing goes missing, especially in groceries.
I've been checking the bags when people leave.
And you stink at it.
That's why I've hired a second person to check on you.
That would be me.
And since the district manager is coming this afternoon, we have to fix this...
Now.
How am I supposed to do that?
You need to keep an eye on the customers closer while they're shopping.
Yeah, that's what I do.
Apparently not good enough.
Just do what she says.
Yeah, whatever.
You know what?
Just watch what I do.
That's why I make the big bucks around here.
Karen is concerned about the amount of theft in her store,
and as decided to take matters into her own hands.
How about this one?
I like it.
But do you think they have my size?
I don't know.
Do they have maternity clothes here?
They should.
What are you doing?
Shopping for clothes?
Yeah. Maybe you should, too.
That outfit's looking a little drab.
At Least my clothes are paid for.
What are you doing wearing that sweater?
Because it's cold out.
What's it to you anyway?
You can't wear that without paying for it.
It's mine.
What makes you think she didn't pay for it?
if she paid for it...
Let me see the receipt.
Are people not supposed to wear the clothes they buy here?
Oh, and I hate to let you down, but I bought it somewhere else.
Now I know you're lying
because it's on the rack right over there.
What? Oh, this is ridiculous.
Come on, let's get out of here.
Not so fast.
I'm going to call security.
Sorry ladies,
but I'm going to need check that sweater
to make sure it wasn't stolen.
What does that mean?
That means I'm going to have to check that sweater’s tag.
What am I supposed to do? Take it off?
This is ridiculous.
The dressing room is right over there.
I can wait.
I'll go.
You wait here.
The manager is so obsessed with stealing
that she’s making customers prove
the clothes they’re wearing Aren’t Stolen.
Here.
Satisfied?
This says H&M.
That's right.
I told you it was a different store.
I'm sorry.
This is obviously a misunderstanding.
Can we do the rest of our shopping now?
Oh, sure.
You're free to go.
I need my sweater back.
Oh, yeah.
Will you give it to her?
And let me see your receipt.
Oh, yeah, sure.
I don't have my receipt.
That's okay.
You could go anyway.
What?
Ok, great. Thanks a lot.
No, sir.
We're going to need to see a receipt.
Why are you bothering him?
It's obviously his.
That's why Karen Reynolds hired me in the first place.
There's too much merch going out the door without being paid for.
Will you be quiet?
I'm handling this.
Am I free to go or what?
No!
I'm taking you to security.
Security?
Floyd was going to let the customer go without a receipt,
but Gertrude will have no part of this.
So what's this I hear about you stealing a TV?
I didn't steal it.
I paid for it.
Oh, okay.
Well, all I need to do is see your receipt, and I'll let you out of here.
Like I was trying to tell your greeters, I must have dropped it.
I understand these things happen, but this is out of my hands.
We're going to have to call the authorities.
Wait... the authorities?
Am I going to be locked up?
Listen, since you paid cash, there's no way to prove you bought it.
But don't worry.
They usually let people like you out after a few months.
Wait a few months?
No, no, no, wait...
And I didn't pay cash.
I put it on a credit card.
Well, why didn't you say so?
Just give me the credit card and I can look it up.
Okay, fine.
But can we get this over with, please?
Of course.
If you're telling the truth.
Hey, man, you want some?
No, I’ve already had breakfast.
Okay.
5 6 2 3
Oh, Carlini! Here it is.
Good news.
I was able to print you a duplicate receipt.
You're free to go.
Finally.
This place is the worst.
Oh, okay Timmy.
I don't know what a PlayStation is, but I'll be sure to ask.
Okay.
Where did you get that?
Hang on, sweetie.
I got this at Macy's. Isn’t it cute?
I'm not talking about the purse pack.
I'm talking about your iPhone.
You can't use that unless you pay for it.
Oh, this iPhone.
My son got this for me.
Well, tell him to put that back because it doesn't belong to you.
Well, what do you mean?
Doesn't everybody have a phone?
Not that one.
That's the new iPhone.
We've been waiting for them to come in.
So there's no way you bought one yet.
Like I told you, I didn't buy it.
I knew it.
Security!
Now Karen is accusing people of stealing just because of their phone.
What’s going to happen next?
Ma'am,
my manager says she caught you taking that iPhone.
What?
I just got this.
It's brand new.
Of course it's brand new if you just took it.
What I mean is my son bought it at the Apple store.
Why would I get it here?
Because this is Big Mart.
You can get a phone,
Groceries, clothes, even furniture.
All at the same time.
Maybe I would be buying all those things right now,
but instead, I'm in your stock room
being accused of taking a pnone.
Ma'am, why don't we just look up the serial number on it?
What does that a 13 plus?
No, it's a 14 plus.
Like I said, my son just bought it for me at the Apple store.
14 plus?
We don't even carry that yet.
Well, you don't carry the 14 plus?
Then I guess I couldn't have taken it...
could I?
I'm sorry, ma'am.
Let me walk you out.
Actually, I'd rather go get my groceries.
Oh, well, I'm headed that way.
Let me go with you.
Hey!
what's she doing here?
Oh, she's just getting some groceries.
What's it to you?
Well, did you get the phone back or what?
Well, it turns out it was her phone all along.
Yeah, there are other places that sell phones, you know.
Fine lady.
You can go.
You're lucky I’m so easy going.
Yeah, I'm so lucky.
Have a nice day.
And thanks for shopping at Big Mart.
Well, it's a good thing that you're here anyway,
because I found out who's been stealing all the food.
Really?
Are you sure this time?
Yes. There's a woman here and she has a belly full of food.
Lucky her.
I'm kind of hungry myself.
No, you don't get it.
She's fake Pregnant.
Wait a minute.
You mean to tell me that she's taking food and hiding it in her clothes?
Yeah.
And we've got to stop her.
Ok...
And then can I get lunch?
Don't waste any time!
There she goes. stop her.
What do you want me to do?
Well, she's obviously hiding food in there.
Now, you think she's taking things?
I don't think Anything.
I just do what I'm told.
Well, they're not buying anything.
Obviously, they're putting food in there.
Karen has figured out that Rebecca
is pretending to be pregnant to steal food.
Is she right?
Well, Obviously, she's putting food in there.
Yeah.
After I eat it.
Chip, you have to search her then.
I'm not going To search her.
That's a line I'm not willing to cross.
Well, then you're fired.
I'm not fired.
I quit.
Wow. He sure showed you.
You should be so lucky.
I'm going to call the authorities.
You don't have to.
I'm not stealing anything.
You don't have to do that.
I didn't accuse you of anything.
Oh, yeah, you did.
How did they make you manager of this store, anyway?
You know what?
Why don't you two go
and we'll just forget about this whole thing?
Fine.
Let's go, Natalie.
You girls are lucky I'm so easy going.
Hi, I'm here to see your store manager,
Karen Reynolds.
You must be Ms. Manning.
That’s right.
Do you know where she is?
Yes, She's right over there by the registers.
Thank you.
Now, carry on with your work.
Can you put in a good word for me?
Reynolds.
There you are.
Oh, Mrs. Manning.
How nice to have you in our store today.
It's Ms. Manning to you.
And what is this about you hassling customers?
Well, this job isn't all butterflies and roses, you know.
It seems like your thorns are a little sharper than others.
Well, thank you.
I'll take that as a compliment.
It's no compliment, especially when you're
accusing pregnant shoppers of stealing.
Well, thieves are getting very creative these days.
Well, I don't think the daughter of the president of Big Mart is stealing.
daughter?
What are you talking about?
It turns out the person you accused is a member of the Bigston family.
She's a bigston?
Why didn't she say anything?
Well, I don't think she has to announce herself.
And that leaves me with a tough decision.
Yes, I think she should be scolded.
And now I have to fire somebody.
Oh, don’t fire Chip.
he tries so hard,
and he has the best interests of the store in mind.
I'm not firing Chip.
I'm making him the new store manager.
Store manager? What about me?
What about you?
You're fired.
I'm fired.
I guess I picked the wrong pregnant woman to question.
Karen got fired from BigMart for accusing customers of stealing.
What’s going to happen at her new job at Lacy’s Department store?
Excuse me.
What are you doing here?
I'm shopping.
We don't have clothes for people like you.
What do you mean, people like me?
You don't seem to understand.
Bergströms is high fashion.
Not some sort of COSTCO.
What's wrong with COSTCO?
Nothing.
If you like buying things in bulk.
Bulk? What's that supposed to mean?
It means-
(Cathy Parker. You're wanted at the sales station.)
It means you're on your own.
I'm sorry, Mrs. Sherman.
I was dealing with a nuisance.
That's all right.
I called you here today because I have some exciting news.
Am I finally getting that promotion?
It's nothing like that.
Today, we're announcing a new clothing line here at Bergströms.
New clothing line?
What do we need that for?!
I think a new clothing line is exciting.
Well, it is exciting because we're finally gonna
target a large part of the market we've been missing.
Good.
Because I talked to a lot of customers and they want different type of clothes.
Don't listen to her.
Customers need to be told what they want.
They shouldn't be telling us.
Well, the decision's already been made.
And today I am pleased to announce we are adding a major new fashion line.
And the designer herself is going to be visiting our store.
Really?
Is it Kylie Jenner?
Who's that?
I hope it's Gloria Vanderbilt.
Well, you're just going to have to wait to find out.
And I'm also pleased that the president of Bergströms
is coming with her.
What do you think you're doing?
I'm just going to help a customer.
You don't know anything about making commission.
I don't care about commissions.
I'm a fashion consultant.
Fashion consultant?
Go wait on someone else.
I'll take care of this lady.
Fine.
You're the department head.
Sorry to keep you waiting.
Hi, I'm Sofia.
I'll be your fashion consultant today.
I'm having trouble finding things that are my style.
What do you think the fall trends are going to be?
We haven't put out our fall styles yet.
The sales ladies.
they want to sell the old stuff first.
Sophia.
Just what do you think you're doing?
I'm waiting on the customer.
Stop giving away our secrets.
I was just trying to understand what she likes.
Find out what they like.
That's not how sales works.
I don't know why they didn't just make you the dressing room attendant.
Dressing room attendant?
What is that?
That's the person who has to
pick up the dirty, stinky clothes
The customers have tried on, and then hang them up
and make them look new again.
Okay, Cathy.
Thank you.
I just remembered, I have a return and it's in my car.
I'll be right back.
Would that be cash or credit card?
I'm going to use my gift card.
I'll be right back.
you got to be kidding me.
Oh, there you are.
I would like to get this, too.
You're not getting anything today.
And why is that?
Because this gift card you gave me is a scam.
What?
Well, my grandchildren gave me that for my birthday.
Well, obviously, your grand children cannot be trusted.
What?
Now get out of my store.
Fine.
I can wait.
Oh, it's you again.
What do you want?
That other lady said I could make a return.
Fine. You're lucky I'm easygoing.
Let's see what you have.
Okay. Here you go.
Where's your receipt?
I don't have it...
but I got it as a gift for my boyfriend.
There's no gift tag on this.
Okay, that's fine.
I'll just take a store credit.
Do you expect me to believe that your boyfriend could wear this?
Oh, I didn't know I needed your approval.
I don't know what you're trying to take me for.
But you didn't buy this.
You know what?
I don't have time for this.
Give it back to me and I'll take it to another register.
I don't think so.
Wait right here.
I'm getting security.
Mrs. Sherman, I'm so glad to finally meet you.
Likewise, Mr. Bergström.
An honor to have the president of the department store here.
It's not every day that we introduce such an important new clothing line.
It's very exciting.
i know! We are so excited.
ladies!!!
And that's the reason why we're putting a big emphasis
on fashionable clothing for real women.
And for this reason, I'm pleased to announce that we've signed
a major distribution deal with the famous fashion designer, Lily Knight.
Oh, Lily Knight.
I love her clothes.
So do I.
And today, I have the extra special honor of introducing you
to someone who's rarely ever been seen in public.
Here she is, the one and only Lily Knight herself.
Wow.
Nice to meet you.
you?!
I also want to let you know that Lily here
has been generous enough with her time to
time to volunteer here at Bergströms as a secret shopper.
Yes, I remember.
Really?
Yeah, I remember, too.
And as a result of this secret shopper program,
we're going to make some changes around here.
Sophia,
you're being promoted to department manager.
really?!
Nice work.
I thought I was department manager.
Oh, no, no, no, Cathy.
I've got big plans for you.
That's a relief.
That's right, Cathy.
You're getting what you deserve.
You're our new...
dressing room attendant.
What?