Our core values! Number one?
Do the right thing. Number two?
Number three?
Great! You know Thomas Jefferson said
that in matters of style
swim with the current. And
in matters of principle,
stand like a rock.
So think about that. Matters of style.
Go with the flow.
But if you go with the flow in matters of principle,
and that's when stuff starts to go sideways.
That's when you look at history, and we shake our head saying, "How could they?"
Because enough people
were not standing like a rock for what was right.
Today we have lots of patients coming in.
And there's all sorts of places that we need to stand like a rock.
When you stand like a rock, and treating them well.
We need to stand like a rock, and trying to interact with them as a patient and not a disease.
We need to stand like a rock,
because we might be the only person who smiles at them genuinely,
today. We might be the only
conversation
they have with anybody today.
Especially some of our elderly, who are widowed.
We can do our core values of "Do the right thing, do the best you can, and show others you care,"
by standing firm.
And I'd encourage everybody to think of it that way today.
Think about what we can do better. Think about what we can do to help others.
Think about what principles we will not bend on.
And if you haven't gone through the individual exercise of
what you will bend on, and what you will not ever bend on, I'd encourage you to do that.
I'd encourage you to do it in your personal life. I'd encourage you to do it in your professional life.
Because if you stand for nothing, you will fall for everything.
And what you tolerate is what you will get.
So think about it today. We just went through another mock OSHA and HIPAA inspection.
Because what you tolerate is what you will get.
And I will not tolerate
us having bad policies that put other people's health information at risk, or other people's health at risk.
So what I will tolerate for HIPAA and OSHA is nothing but excellence. You guys did great!
The people who came in, that was the second time in a year we had this done.
People who came in said, "You guys are locked down."
Good job!
But if our principles, if we don't stand on those things,
of making sure that you're safe, making sure our patients are safe, making sure their information is protected,
then we'll fall for anything,
and they won't be protected. And if we don't protect our patients, and don't protect our staff, how in the world
are they going to be able to come in and get
their skin cancers, or their rashes, or their acne taken care of?
We've taken away that freedom.
Last week, I think we did five melanomas in one week, last week, and that is awesome.
And that's on you guys, okay?
That's something to celebrate.
Those lives are on all of your shoulders.
And we need to stand on that.
And we need to stand on having biopsies represent the right spot,
being processed correctly,
calling them back with a smile on our voice,
so they know somebody cares.
So they can get the help they need.
So in matters of style, swim with the current; In matters of principle, stand like a rock.
Define your principles, guys. Help this clinic define them, and hold us to them.