>>> SO YOU GUYS KNOW, WHEN YOU
BOARD A FLIGHT, THERE IS
ANTICIPATION, SOMETIMES
EXCITEMENT.
THERE CAN BE A CERTAIN LEVEL OF ANXIETY.N BE A CERTAIN LEVEL OF
ANXIETY.
THE TRUTH IS, WE PUT OUR TRUST
IN THE HANDS OF THE PILOT AND
THE CREW ON THE AIRCRAFT.
WHAT IF YOU WERE SICK ON A FLIGHT? YOU WERE SICK ON A
FLIGHT?
WOULD NOW BE SAFE?
COULD YOU TRUST THE AIRLINE TO TAKE CARE OF YOU IN CASE OF AN
EMERGENCY?
EMERGENCY?
OUR GUESTS TODAY SAY THERE IS
CAUSE FOR CONCERN. THEIR BOUGHT ERDAUGHTER, BRITTAN
BOARDED A FLIGHT FROM HAWAII TO
DALLAS, HEALTHY AND HAPPY.
MID-FLIGHT, SHE BECAME VERY ILL.
WATCH THIS.
IN 2016, 25-YEAR-OLD BRITTANY AS AND HER HUSBAND CORY WERETANY AS
AND HER HUSBAND CORY WERE RETURNING FROM HAWAII.
THREE HOURS INTO THE FLIGHT,
BRITTANY WAS DIZZY AND
DISORIENTED.
A FLIGHT ATTENDANT IDENTIFIED A DOCTOR WHO IDENTIFIED BRITTANYA
DOCTOR WHO IDENTIFIED BRITTANY AND THOUGHT SHE MAY HAVE HAD A
PANIC ATTACK.
PANIC ATTACK. IT WAS CLEAR SOMETHING MORE
SERIOUS WAS GOING ON.
BRITTANY WAS GOING IN AND OUT OF
CONSCIOUSNESS, AND ACCORDING TO THE LAWSUIT, SHE STOPPEDDING TO
THE LAWSUIT, SHE STOPPED BREATHING.
BREATHING.
UNABLE TO FIND A PULSE, THE
FLIGHT CREW AND DOCTOR TOOK TURNS ADMINISTERING CPR AND
TRIED TO USE A DEFIBRILLATOR.
ACCORDING TO THE LAWSUIT, THE
EQUIPMENT DID NOT WORK.
>> WHEN THE DOCTOR BEGAN TO
TREAT BRITTANY, THE BLOOD PRESSURE CUFFS DID NOT WORK.
THERE WAS A POINT WHERE BRITTANY
WENT INTO CARDIAC ARREST ON THE
PLANE.
PLANE.
THE DEFIBRILLATOR DID NOT FUNCTION PROPERLY.DID NOT
FUNCTION PROPERLY. >> THE DOCTOR REQUESTED FLIGHT
DIVERSIONS TO GET BRITTANY
IMMEDIATE MEDICAL ATTENTION,
ACCORDING TO THE LAWSUIT, WHICH
SAID THE CREW DID NOT HEED THE
CALLS FOR HELP.
THEY BLEW AN HOUR AND A HALF
MORE TO THE FINAL DESTINATION.
>> NO INDICATORS WHEN SHE
BOARDED THE PLANE.
SHE LEFT THE PLANE ON A
STRETCHER.
STRETCHER.
>> BRITTANY WAS TAKEN TO A HOSPITAL WHERE, THREE DAYS
LATER, SHE WAS DECLARED BRAIN
DEAD.
DEAD.
>> THE CONCEPT THAT YOU WOULD
FALL INTO DISTRESS OF THIS
NATURE, AND A DOCTOR WOULD ASK
FOR IMMEDIATE HELP, AND IT WOULD
NOT BE GRANTED, THOSE ARE THE
TYPES OF QUESTIONS THAT WE WOULD
LIKE ANSWERED. >> JOINING ME NOW, BRITTANYS
MOTHER AND FATHER, CHRIS AND
TINA STARKS, ALONG WITH THEIR
ATTORNEY, BRAD CRENSHAW.
THANK YOU ALL SO MUCH FOR BEING
HERE.
HERE.
SO SORRY FOR THE LOSS OF YOUR
DAUGHTER.
SHE WAS 25 YEARS OLD? >> 25.S 25 YEARS OLD?
>> 25. >> WHAT WAS SHE DOING IN HAWAII?
>> HER HUSBAND WAS IN THE
MILITARY.
MILITARY.
THEY WERE BASED IN HAWAII.
>> OKAY.
SHE WAS COMING HOME FOR A VISIT, OR WHAT WAS SHE GOING TO DALLAS,
OR WHAT WAS SHE GOING TO DALLAS FOR?
FOR?
>> THEY ACTUALLY WERE COMING
HOME TO STAY.
HE HAD DONE HIS TOUR THERE, AND THEY WERE LOOKING FORWARD TOAND
THEY WERE LOOKING FORWARD TO COMING HOME, BEING WITH US,
STARTING HER NEW JOB AS A NURSE
IN COLUMBIA, SOUTH CAROLINA.
THEN THIS HAPPENED.
WE GOT HER HOME, BUT NOT IN THE
WAY WE WANTED TO GET HER.
>> YOUVE LEARNED THIS STORY
FROM HER HUSBAND AND FROM OTHERS
ON BOARD THE PLANE, OR MOSTLY
FROM THE HUSBAND?
>> MOSTLY FROM THE HUSBAND.
>> YEAH.
>> YEAH. >> WHAT DOES HE SAY HAPPENED, IN
TERMS OF THE SEVERITY?
I KNOW IT STARTED WITH, SHE WAS
DIZZY AND WASNT FEELING WELL,
BUT IT JUST SEEMED TO GET SO
SEVERE SO QUICKLY.
HOW DID HE DESCRIBE THAT TO YOU?
>> OUR SON-IN-LAW, CORY, GAVE US
A CALL.
A CALL.
WE ACTUALLY TALKED TO BRITTANY
THAT MORNING WHEN SHE BOARDED
THE PLANE.
IN GOOD SPIRITS, EXCITED. SHE SAID, HEY, MAMA, IM ON THE
PLANE.
PLANE.
I SAID, OKAY, BABY. WELL TALK AGAIN WHEN YOU LAND.
>> SHE WAS FINE?
>> SHE WAS FINE. TOTALLY FINE.NE.
TOTALLY FINE. WHEN THEY WERE SUPPOSED TO
CONNECT ON DALLAS, WE EXPECTED A
CALL FROM BRITTANY.
WE DIDNT GET A CALL FROM BIT
BRITTANY.
BRITTANY.
WE GOT THE CALL FROM CORY. HIS VOICE WAS VERY DIFFERENT.
JUST VERY DIFFERENT.
SAID THAT WE NEEDED TO GET TO
TEXAS IMMEDIATELY.
TEXAS IMMEDIATELY. BRITTANY GOT ILL IN FLIGHT.
SO I SAID, WHAT DO YOU MEAN, SHE
GOT ILL?
GOT ILL?
HE SAID, WELL, SHE LOST CONSCIOUSNESS. SHE LOST
CONSCIOUSNESS.
AT THE TIME, WE DIDNT HAVE ANY
MORE DETAILS. SHE ACTUALLY LOST HEART BEAT.
SHE WENT INTO CARDIAC ARREST.
JUST A MYRIAD OF THINGS STARTED
TO HAPPEN VERY QUICKLY.
>> THERE WAS A DOCTOR ON BOARD,
A FEMALE DOCTOR, WHO STARTED
ATTENDING TO HER.
ACCORDING TO THE LAWSUIT THAT
YOUVE FILED AGAINST AMERICAN
AIRLINES, THAT DOCTOR REPEATEDLY
SAID TO THE FLIGHT CREW, YOU
NEED TO LAND THIS PLANE EARLY.
AS THE DOCTOR SAW BRITTANY
DETERIORATE.
DETERIORATE.
WHATS THE ALLEGATION, THAT THE AMERICAN CREW, THE PILOT BLEW IT
OFF, DIDNT TAKE IT SERIOUSLY?
>> LETS SAY THIS, AND ILL
STICK TO THE FOUR CORNERS OF THE
LAWSUIT, BUT WE HAVE SPOKEN WITH
INDIVIDUALS ON THE PLANE.
THIS IS PART OF OUR LAWSUIT.
THERE WAS A PRIVATE DOCTOR ON
THE PLANE WHO TENDED TO
BRITTANY.
BRITTANY.
CORY WAS THERE, ALSO.
THE DOCTOR, AT A POINT, ASKED THAT THE PLANE LAND.NT, ASKED
THAT THE PLANE LAND. ASKED THREE SEPARATE TIMES THAT
THE PLANE LAND.
THE QUESTIONS THAT WE --
>> IT WAS NEAR ALBUQUERQUE, NEW
MEXICO, SO IT COULD HAVE LANDED,
IS WHAT YOURE SAYING.
>> OUR HOPES WERE PINNED ON
ALBUQUERQUE
ALBUQUERQUE ALBUQUERQUE.
ALBUQUERQUE. OUR LAWSUIT ADDRESSES, WHY
DIDNT THE PILOT LAND THE PLANE?
>> THEY HAVENT GIVEN YOU AN
ANSWER ON THAT?
>> THEY CALLED A DOCTOR ON THE GROUND. CALLED A DOCTOR ON THE
GROUND.
THEY ASKED A DOCTOR 1,000 MILES AWAY WHAT TO DO.TOR 1,000 MILES
AWAY WHAT TO DO. THEY CONTINUED ON WITH THE
FLIGHT.
FLIGHT.
THERE WAS MY CLIENT, TEN FEET AWAY ON THE FLOOR OF THE CABIN,
AND THEY CHOSE NOT TO LAND THE
PLANE.
PLANE.
THOSE ARE THE QUESTIONS I HAVE FOR AMERICAN AIRLINES.S I HAVE
FOR AMERICAN AIRLINES. >> WAS THAT AFTER THEY HAD TRIED
TO USE THE DEFIBRILLATOR ON HER?
I MEAN, WERE THEY REFUSING TO
LAND AFTER THEY REALIZED THIS
WAS LIFE OR DEATH?
>> THATS WHAT -- THOSE ARE THE
ALLEGATIONS THAT WEVE MADE,
YES.
YES.
>> I MEAN, ITS HARD TO
COMPREHEND, RIGHT, THAT AN AIRLINE CREW WOULD MAKE ANY
DECISION, OTHER THAN TO LAND.
DO WE KNOW WHAT HAPPENED TO HER?
DO WE KNOW WHAT CAUSED ALL OF
THAT?
THAT?
>> IT WAS A PULMONARY EMBOLISM THAT SHE DEVELOPED DURING THEM
THAT SHE DEVELOPED DURING THE FLIGHT.
FLIGHT. ITS WHY WERE ALL HERE WITH YOU
TODAY.
TODAY.
>> SO SHE PASSED. NOW, YOURE LEFT WITH QUESTIONS.
>> EXACTLY.
>> EXACTLY. >> WHAT IS IT THAT YOU WANT
PEOPLE TO KNOW?
>> THAT WERE LEFT WITHOUT A
DAUGHTER
DAUGHTER DAUGHTER, AND NO REASONS WHY.
THEY HAVENT TOLD US WHY THEY
WOULDNT DIVERT THE FLIGHT.
THEY JUST -- NOTHING.
WE KNOW NOTHING.
SO WE WANT TO KNOW WHAT
HAPPENED.
HAPPENED.
>> YOURE ENTITLED TO ANSWERS. >> YES.E ENTITLED TO ANSWERS.
>> YES.
>> WE REACHED OUT TO AMERICAN AIRLINES.CHED OUT TO AMERICAN
AIRLINES.
THEY EXPRESSED THAT THEY ARE DEEPLY SADDENED BY THIS EVENT.
THEY SAID, OUR THOUGHTS AND
PRAYERS CONTINUE TO GO OUT TO
MS. OSWELLS LOVED ONES.
WE TAKE THE SAFETY OF OUR
PASSENGERS VERY SERIOUSLY.
THEY SAY, WE ARE LOOKING INTO
THE DETAILS OF THE COMPLAINT.
CAN I ASK YOU, HOW LONG AGO DID
THIS HAPPEN?
THIS HAPPEN? >> APRIL 15, 2016, IS WHEN WE
GOT THE CALL.
>> 2016.
>> YES. THE DAY OUR LIFE CHANGED
FOREVER.
FOREVER.
>> I MEAN, DO YOU FEEL LIKE THEY SHOULD HAVE THE ANSWERS TO WHATY
SHOULD HAVE THE ANSWERS TO WHAT HAPPENED BY NOW?
>> YES.
>> YES. >> ABSOLUTELY.
>> ABSOLUTELY. >> ITS BEEN TWO YEARS.
>> ABSOLUTELY.
>> ABSOLUTELY.
>> YES. >> THEY HAVENT EVEN GIVEN THE
ANSWERS TO YOU?
>> NO.
>> NO. >> NO.
>> NO. >> WEVE NEVER HEARD FROM
AMERICAN AIRLINES.
AMERICAN AIRLINES. >> REALLY?
>> REALLY? >> THIS PROCESS, WERE IN
FEDERAL DISTRICT COURT, AND WE
ANTICIPATE THEIR ANSWER HERE
SHORTLY.
SHORTLY.
I LOOK FORWARD TO HEARING WHAT AMERICAN AIRLINES HAS TO SAYAT
AMERICAN AIRLINES HAS TO SAY ABOUT THIS CASE.
>> THATS THE THING ABOUT LITIGATION AND LAWYERS.T
LITIGATION AND LAWYERS. SUING SOMEBODY CAN GET A BAD
NAME, AND LAWYERS CAN GET A BAD
NAME.
NAME.
IT CAN ALSO GET YOU REAL ANSWERS
WHEN YOURE NOT ABLE TO GET THEM
THROUGH THE TRADITIONAL AND
ACCEPTABLE AND PERFECTLY NORMAL MEANS.ABLE AND PERFECTLY NORMAL
MEANS.
ALL THE BEST TO YOU AND YOUR
FAMILY.
THANK YOU FOR TELLING YOUR
STORY.
>> THANK YOU.
>> THANK YOU FOR BEING HERE.
BEST TO CORY, AS WELL.