Welcome to this week’s product spotlight, where we highlight different technology companies
each week.
This video is produced by TechnologyAdvice where we Educate, Advise, and Connect buyers
and sellers of business technology.
In this week’s spotlight we have Ross Carman, the Director of Sales at Fixify.
I asked Ross to describe Fixify in one sentence.
This is what he had to say.
Fixify is a mobile field service management solution.
It’s really an entire platform created to provide scalable and cost effective mobile
workforce management for SMB and enterprise customers.
I followed up with a question about what differentiates Fixify from similar products.
There are several things that differentiate fixify.
The first being really easy integration within the app adapters.
We feel we can integrate with nearly any backend system from some of the larger CRM: Hubspot,
salesforce, and Microsoft Dynamics, all the way to home grown solutions.
I also want to mention that Fixify is a scalable platform.
We can dip into, kind of, peripheral areas in field service management, so we’re talking
about rostering, fleet management, and things like that.
Next, I asked Ross to talk about the ideal customers for Fixify.
Really, the one thing we like to focus on is the flexibility that fixify has.
In that, our ideal customer really comes down to a company that’s looking to improve their
business specifically from a field service standpoint.
When we get into sizes, we really have the ability, and flexibility to scale with businesses
of any size.
We found that some of our smaller field services organizations, their problems when it comes
to scheduling are just as complex as global corporations.
So, in terms of size, we don’t like to differentiate, but really anyone who’s looking to make
improvements on the field services side with the assistance of scheduling, routing, and
optimization.
I followed with a question about pricing.
This is how they broke it down for us.
We have a pretty competitively priced tier pricing model on a per license basis.
So based on the number or licenses you purchase, you pay a monthly fee.
Most of our customers don’t need any implementation fees, so they can get access to the system
and begin working all on their own.
For some more complex customers and complex requirements and integration, our professional
services team can provide a quote on that, but implementation fees isn’t something
that is standard when you're trying to start with Fixify.
Like I said, we have a tiered pricing model, so based on the requirements of the business
we have a few different options.
I asked Ross what a limitations for Fixify was, and this is what he told us.
The one limitation that we do have that stands out is that we’re a SaaS cloud based application.
With that, it means that we can’t customize the application for one specific customer.
Bascially, if one customer wants this really unique feature, we don’t have the ability
to deliver that to only them without pushing it to every other customer that we have.
To compensate for this limitation we do try to provide a variety of features with this
platform of products in hopes that we can minimize the amount of requirements that don’t
actually fall in the application.
To kind of minimize the need for these kind of customizations.
Finally, I asked him to talk about a best practice for implementing Fixify
One of the best practices that we pretty much tell all of our customers, is when first trying
to use the scheduling algorithm in Fixify is to really avoid manually manipulating the
schedule.
A lot of people kind of look at an individual field technician that’s been assigned work,
and they say: “you know, I really wouldn’t have scheduled it that way.”
So, they try to manipulate the schedule.
What Fixify really does, in the scheduling algorithm, It looks, at a high level, at the
schedule rather than only one or two individual field technicians.
So, while a dispatcher may not why a certain work order was scheduled to a certain field
tech, there is a reason when the system considers all the business rules and objectives, and
maybe schedule in an area that may not necessarily make sense to the dispatcher, but for the
benefit of the overall schedule.
If you would like to find out more about Fixify or other Field Service software, check out
our website, TechnologyAdvice.com, where we can help you find the best technology for
your business.