[Kaleim Manji] In the shoes of a doctor, they have two jobs. They've got to serve the patient as
their day job. They've got to run a business and motivate their team as a
night job. And that's incredibly challenging.
[Dental Hygienist] Jen!
[Kaleim Manji] Time is the critical
aspect for, I think, most business owners, but especially in dentistry.
[Dental Hygienist] We're gonna be right this way.
[Kaleim Manji] The doctor leaves dental school, that's just tip of the
iceberg. For their whole career, they're gonna need to learn how to do higher
quality dentistry, learn new techniques, learn how to use those technologies.
[Rezwan Manji] It doesn't matter what a doctor needs, whether it be online or on campus, we
have solutions for them all. That's really - really what we're known for is
our ecosystem. We are a very comprehensive product that can really
help doctors from both the clinical perspective as well as the practice
matter side of things. You get sustained practice growth that brings the entire
team together at once.
[Frank Spear] One of the things that makes us very unique in the world
of dental education is that we have so many different ways that we impact dentists.
[Kaleim Manji] We got three main suite of services. So I'd start with the learning
business. So, you know, inside the learning business we have multi-modality from
online to in-person to group learning in their community. The second one is around
our Spear Practice Solutions business. So that's an analytics platform. We're
actually helping the doctor run their business more efficiently. And then the
third is the patient part of the business.
[Dr. DeWood] Hi Jen!
[Patient] Hi, Dr. DeWood. How are you?
[Dr. DeWood] I'm excellent. Sorry to disturb you.
[Patient] Oh that's OK.
[Dr. Jeff Rouse] (Lecturing) We talk about facially generated treatment planning, is a totally different discussion.
[Kaleim Manji] Today while the campus is an incredibly important part of what we do, it is such
a small part of our business now because most of the doctors, they're utilizing
the online tools more and that's why most people actually come to us now.
[Voice on the Computer] First 24 hours after surgery ...
[Rezwan Manji] Ten years ago there wasn't much going on in the e-learning
space and this is the primary way people learn today. So finding new technologies
to help put our content out there and have it consumed in a way that creates
growth in the practice has been revolutionary for us. Spear Practice Solutions
is the newest of the products that we have. The analytics platform, which
tells you in real time what exactly is going on with the practice, that alone is
not good enough because doctors and teams don't necessarily know what to do
with that information. So you need to pair up with a human being, the consultant, to
actually help form the strategy for the practice and have someone to go to that
the practice can rely upon.
[Consultant] I’m just going to walk through your platform quickly
and do a high-level review of where you're at right now.
[Kaleim Manji] Our consultants can deploy custom content based on what the practice is actually going through in
that particular month. So that's how the whole SPS ecosystem works together.
[Adam McWethy] We have made more investments in the quality of our content than anyone out
there who's doing this. We have a dedicated studio, videographers, animators,
instructional designers. The other thing we invest in is - nobody invests in
faculty the way that we do.
[Dr. Winter] (Lecturing) That can be quite accurate, if it’s...
[Kaleim Manji] We have today 15,000 practices that subscribe to our educational platforms and then, from
there, we upgrade them into other services. We have such an over-the-top
reputation in the education business and in dentistry because of all that
brand loyalty, where we're able to now launch a lot of other solutions into our
base. They're used to us delivering at such a high level, but they're very quick
to say, "Yeah, I'll try that." We have a very scalable technology stack, so whether
it's 330 practices or 15,000 practices, it's the
same experience, the same speed, same quality of data, everything is the same
for every single customer. And we, again, we monitor that through our net
promoter scores and user engagement, which again are just off the charts.
[Kaleim Manji] (Meeting) Where do we sit today …?
[Frank Spear] As long as we stay excellent at everything we do, from team
to patient ed to dentist education, we're going to be a viable entity long into
the future because dentists want to enjoy for dentistry. They want to feel
confident they're doing the right thing. They want to be economically more viable,
and that's what we help dentists do.
[Dentist] What’s going on?
[Kaleim Manji] We’re in the first inning of a really
transformative platform for the industry.
[Rezwan Manji] We are affecting a lot of lives that
have direct access to our platform, but those people that have direct access to
our platform are affecting thousands of patients a year. And if we have that kind
of reach and we can affect millions and millions of patients a year, that means
something. It's a part of our mission that is really important to us because
we're making a difference in the world.