Hi good morning John here. This is a bit of an
impromptu video actually which was prompted by a set of circumstances which
I thought share with you. Just in case you fall
upon the same sort of scenario, which caught me and
Jilly out this morning. We were planning to go to
Yorkshire today. And it's a bit of a long trip so wanted
to charge the car the night before so I set the Tesla to charge on the
zappi. And I set up the scheduled charging
in the Tesla...and I'll just show you that...
So down here. Scheduled Charging... a bit bright... Start charging at...
I put Start Charging At... and the time and didn't put in the departure time.
so I just did it like that. So start charging
1:00am. Roll on to this morning. Should have charged overnight
and it didn't. Which means we didn't have enough charge to get
up to Yorkshire. So I thought well no problem
I'll quickly charge it a bit this morning.
Went to the myenergi app just clicked the zappi onto fast charge.
And that started charging while we were getting ready and
decided that we'll head off and drop into a supercharger,
charge there, and then just head back up head up to Yorkshire.
The zappi was charging this morning it put about 3.6kWh in so
not great amount but enough just to add a bit of charge before we set off
towards the supercharger at Northampton at Grange Park.
We arrived there, nobody there. Six charges all empty.
Plugged the car in and nothing. It recognised the cable it said...
Charging Equipment Not Ready See equipment instructions to start
charging. Which was very strange because I hadn't
seen that before. So perhaps that charger is faulty.
Disconnected that one and moved across to another charger
in the same location. Connected it up, exactly the same scenario.
Oh this is strange, two not working. So I tried a third one.
Third time lucky. Same scenario again! At Grange Park there's also a sign which
says you have to check in with reception
before chargin. So I thought okay, I wonder if that's something to do
with it. They have automatic number plate recognition
there because it's a hotel car park and on an industrial
estate so I guess they get a lot of people just parking there and going to
work for the day. Well I'll go in and register. So I did that.
I registered the ANPR, you have to go
in there and plug in your vehicle registration number and sort of
sign in and register. So you don't get nabbed by the ANPR. I thought well
surely those two can't be connected. i.e. you have to register before you can
charge because that just doesn't seem very logical. But
the only thing I think of at the time why wouldn't it charge.
So thought okay well we're not getting anywhere here. Three charges tried and
none of them work. We'll drop to Newport Pagnell because I
know we've charged the car there before and we know it works.
And it's only 9 miles away. So onto the M1,
toodle along there arrive at Newport Pagnell. Plugged it in.
Nothing. Wouldn't charge at all. Exactly the same message; charging equipment not
ready see instructions to start charging.
So you know I was flummoxed really. So I thought I'll phone Tesla support.
Ah how do I phone Tesla support. Looked on the charger. There's a label there which
says for support phone this number and it's
just blank. And that's the same on all chargers there. Whereas I did
note on the ones at Grange Park do actually have a number on there.
Well I didn't know what the number was because I didn't record it and make a
record of it. So I'll go on to the internet try and find the phone number.
And I did find the support phone number in the end.
And phoned it. Oh before that, a bit of useful
information as well. I've learned a lot today. The little
button in the car the SOS button does actually ring the emergency
services. I thought it was just a general Tesla
number that then routed you according to what your problem was.
But no, I pressed it and it said dialing emergency services and I got through the
emergency services and the lady said which service do you need; fire, ambulance
or police. To which I had to own up to being a twat
and said uh yeah sorry my error. I thought this
went through to Tesla's service team first before it went through to you guys.
So I have no emergency so just i'll just
drop the call. Which she did so that was fine.
So yeah the SOS in the car if you have that button up on the head
console there does actually dial the emergency services.
Back to Newport Pagnell. I tried the phone number that we found from the
internet and that takes you through to roadside assistance which you can
dial if you have a puncture, or a crash
or something like that you've broken down. But it didn't have anything around
supercharges. So oh well hung up on that. And there was a queue waiting as well.
...our customer support specialists are currently assisting
other owners. Please continue to hold and your call will be answered in the order
it was received.
So we decided, tell you what we've got 20 miles
of range in the car and we were on 9%
state of charge. We can get home from there and we'll worry about it when
we get home. So we tootled home as slowly as
possible without causing inconvenience to our road users.
Took the back roads and what have you and we arrived home with 5%
state of charge. I plugged the car into the zappi.
Plugged it in straight away and it started charging.
And then it dawned on me that when I looked at the charging
options i still had that Scheduled Charging plugged in.
And I wondered if that was the problem at the superchargers.
Why it wouldn't actually start charging. So you join me I've now charged the car
at home. It's got 28% charge in it and I'm going... I've still got...
...let's turn around...
As you can see here, we've still got scheduled charging. So I'm going to knock
that off there. And I think
if we now go to a supercharger it will charge
That's my theory, that it is! And I'm about to go and test it out.
So I shall join you at the supercharger.
All right see it a bit, bye.... Hi, so I have turned up at
the Newport Pagnell supercharger this is my second supercharger stop. I went
to the one at Grange Park in Northampton. Plugged in. Nothing. Made sure that the
scheduled charge wasn't scheduled in. There was no data in
there so it was set to off. And plugged in and nothing. So I thought
that's not good. Not what I expected so I've come to the
Newport Pagnell one and try there. So just going to show you the screen...
17% charge...
we've got schedule charging is off as you can see there,
so that shouldn't be a problem. I'm going to
open the charge port. Charge port is open.
So follow me...
Same thing again, says ready to charge.
Just make sure that is definitely off.
Set limit...
and nothing. Not charging at all at a supercharger.
Which is interesting because on the way to Grange Park
it confirmed that it was pre-conditioning the battery ready for
supercharging. So you'd think it was accepting it but
for some reason it's not actually charging at all, doing nothing.
So that's interesting. Phone call me thinks.
...thank you for calling Tesla. If you are in an emergency breakdown situation
including flat tyres and lockouts press 1
...if you have been in an accident please hang up and call
your insurance and if needed emergency services. This
is a dedicated emergency roadside line and
non-emergency roadside calls will be redirected
Customer support you're speaking with Jordan, how may I help?
Yes hi um I'm stuck at a supercharger and I'm unable to charge for some reason
I'm not sure why. are you able to look at your end to see
why> Yeah, can you give me the last 6 digits of
your VIN. Yes I can, the last how many?
Last 6 please. It's 502652. Thank you.
Do you get any errors on the screen? No, I've tried a couple of
superchargers it says the charging equipment not ready
seeing equipment's instructions to start charging.
I've never seen that before. Okay. I've rebooted the car, a full reboot
doesn't make any difference and i've tried actually
two different supercharger locations. So I'm guessing it's car related rather
than supercharging network.
And so you say you tried two different locations?
Yes I've tried Grange Park in Northampton. I'm currently at
Newport Pagnell supercharger. How is it called sorry...?
The one that you are at uh right now? Yeah I'm at
Newport Pagnell, Milton Keynes
Well it's under Newport Pagnell supercharger
Oh okay.
And you see you rebooted the car do you mean
uh do you mean the reboot with the two scroll buttons?
No, the full reboot with the brake pedal held down as well.
But holding the two scroll buttons? Yeah, two scroll buttons in the brake.
Is the cable currently connected? Yes it is.
Can you take it out and go back inside
the car? No problem, hang on a second.
...well the outcome of the service call. I didn't keep you on the phone for ages
because it needed a full reboot and they were looking at it remotely.
The outcome is they can't see anything wrong with the car.
And they can't see anything wrong with the supercharger. So they're not
really sure what the problem is at the end of the day.
I can't supercharge for some reason So I shall book a service call and the
chap was very helpful on the phone but couldn't really diagnose the problem
remotely. So he said the best thing is to book a service call and they come out
and see what it is. So yeah there you go. Gonna head home.
I've got 17% So i shall get home okay. I can plug
it in at home and it will charge at home. So I don't really know what the problem is.
Anyway future update! I shall chat you later, all right take
care bye. Oh, like and subscribe certainly like,
certainly comment, certainly subscribe as well. Marvellous!
All right take care. Bye.