This video shows what to do if your HP printer does not pick up or feed paper from the input
tray when you do have paper loaded,
and an Out of Paper error message displays
on the printer's control panel or on your computer.
Sometimes the problem can be fixed by resetting the printer.
First, make sure the printer is turned on.
If it is off, press the Power button to turn on the printer.
Turn to the back of the printer.
Disconnect the power cord from the printer.
Then, disconnect the other end of the power cord from its power source.
Wait 15 seconds. It is important to wait the full 15 seconds for this type of reset.
Reconnect the power cord to its power source.
Then, reconnect the other end of the power cord into the printer.
Return to the front of the printer.
If the printer does not turn on automatically, press the Power button to turn on the printer.
Raise the output tray.
Align a stack of paper by tapping it on a flat surface.
Load paper into the input tray until it stops. Slide the paper width guides inward until
they stop at the edge of the paper.
Do not push the guides in so tightly that they start to bend the paper.
Lower the output tray.
Try printing a page directly from the printer's control panel to see if the issue is resolved.
On the printer's control panel, tap the right arrow, and then select Setup.
Tap the down arrow, and then select Reports.
From the Reports menu, select Printer Status Report.
The test page prints.
If the page prints successfully, the issue is resolved. You can resume printing as normal.
If the page does not print, go on to the next step.
Often the condition of the paper you are using can cause paper not to feed correctly.
Raise the output tray.
Remove the paper from the input tray.
Check for obstructions inside the paper tray.
Use a flashlight to view the mechanism inside the tray
to make sure nothing is blocking the paper from engaging with the rollers.
If any obstructions are found in the paper path, skip to the next step.
Examine the condition of the paper you removed from the paper tray. Remove any damaged paper.
Make sure there are at least 10 sheets of plain white paper,
but no more than 25 sheets in the stack.
The printer can hold more sheets of paper, but this number is best for testing.
Make sure all the paper is the same size and type,
and then align the stack of paper by tapping it on a flat surface.
Load paper into the input tray until it stops. Slide the paper width guides inward until
they stop at the edge of the paper.
Do not push the guides in so tightly that they start to bend the paper.
Lower the output tray.
Try printing a page directly from the printer's control panel to see if the issue is resolved.
On the printer's control panel, tap the right arrow, and then select Setup.
Tap the down arrow, and then select Reports.
From the Reports menu, select Printer Status Report.
The test page prints.
If the page prints successfully, the issue is resolved. You can resume printing as normal.
If the page does not print, go on to the next step.
Printer rollers get dirty from dust, paper fiber, and other debris.
In this step, we'll clean the rollers.
Before you begin, gather the following cleaning materials:
Clean, lint-free cloth
Clean cotton swabs
Clean water
Distilled or bottled water is preferable but not required.
Do not use alcohol or other chemical cleaners.
Press the Power button to turn off the printer.
Turn to the back.
Disconnect the power cord.
If present, remove the USB cable from the printer.
Remove the duplexer. To do this, push in the tabs on both sides of the duplexer and then
pull it straight out from the printer.
Clean the rollers visible in the printer with a clean, lint-free cloth lightly moistened with water.
The cloth should be damp but not soaking wet.
Wipe each roller starting on the right side of the roller and wiping to the left.
Use your finger to turn the roller up as you finish cleaning a section of the roller.
Make sure that you remove any buildup or debris from the entire surface of the rollers.
Look for the paper pick rollers farther inside the rear of the printer.
You might need to use a flashlight to illuminate the pick rollers.
Blot a swab on the cloth to remove excess water.
The swab should be damp but not soaking wet.
Clean the pick rollers with the moistened swab, removing any buildup or debris.
These rollers are difficult to reach, but are the most important to clean.
If these rollers inside the printer are not cleaned, this problem will continue
because these are the rollers that feed the paper into the printer.
Wait for the rollers to dry completely.
Now let's clean the rollers in the duplexer. Access the paper feed rollers by pressing
the two tabs on top of the duplexer to open it.
Clean the paper feed rollers in the duplexer
the same way you cleaned the rollers inside the printer.
Check the rollers to make sure they are clean, free of debris, and rotate freely.
Close the duplexer until the tabs on both sides of the duplexer snap into place.
Reattach the duplexer. To do this, gently push the duplexer into the back of the printer.
Return to the front.
Next you will clean the rollers and separator pad in the ADF.
Remove any paper from the document feeder tray.
Lift the top cover of the ADF.
Locate the rollers and separator pad in the ADF.
Clean the rollers visible in the ADF with a clean,
lint-free cloth lightly moistened with water.
The cloth should be damp, but not soaking wet.
Wipe each roller and use your finger to turn the roller up as you finish cleaning a section of the roller.
Make sure you remove any buildup or debris from the entire surface of the rollers.
Use the damp cloth to clean the separator pad thoroughly.
Wait for the rollers and separator pad to dry completely.
Close the ADF cover.
Turn to the back.
Reconnect the power cord.
Return to the front.
Press the Power button to turn on the printer.
Try printing a page directly from the printer's control panel to see if the issue is resolved.
On the printer's control panel, tap the right arrow, and then select Setup.
Tap the down arrow, and then select Reports.
From the Reports menu, select Printer Status Report.
The test page prints.
If the page prints successfully, the issue is resolved. You can resume printing as normal.
If the page does not print, go on to the next step.
If the page prints successfully, attempt to print the original document again.
If the issue is resolved, there is no need to continue troubleshooting.
If the test page prints, but the original document does not, continue to the next solution.
If the page does not print, try printing it again. Listen for the paper-pick rollers.
You should be able to hear them rotating.
Then, try slowly pushing the paper farther into the printer until the rollers engage to pick up the paper.
Only push one sheet of paper, and do not push it in too quickly
or too far as this can cause paper jams.
If the page does not print when slowly pushing the paper farther in,
repeat the previous step to clean the rollers.
If the issue continues after repeated cleaning, go on to the next step.
If the page prints when slowly pushing the paper farther in,
try printing your original document again.
The paper might not have been loaded far enough into the printer.
If the issue is resolved, there is no need to continue troubleshooting.
If the paper only feeds through the printer when you push it farther in, repeat the previous
step to clean the paper-pick rollers.
If the issue continues after repeated cleaning, go on to the next step.
Next, you will make sure the paper settings in the print driver match the settings for
the paper you are trying to use.
The printer must be on for this step to work.
On your computer, return to the document you were trying to print when the issue occurred.
On your keyboard, press Ctrl and P to open the Printing Properties window.
Click Printer Properties.
When the Printer Properties box opens,
click the Paper Quality tab.
Select the Paper Size drop-down menu and then choose the appropriate paper size.
Select the Media drop-down menu and choose the appropriate paper type.
Click OK, and then click Print to print the document.
If the document prints successfully, the issue is resolved.
If the document does not print, go on to the next step.
If you've tried everything described in this video and you still have a problem,
your printer likely needs some type of service.
Your options for service will vary depending on how long you've owned it
and what country you live in.
Contact HP to find out the support options available for your printer.
You can find additional helpful videos at hp.com/supportvideos
and on our YouTube channel, youtube.com/hpprintersupport.