Hi guys, David and David here from Payette Forward and in this video, we're going to
show you what to do when your iPhone is stuck in headphones mode.
So simply to restate the problem: Your iPhone thinks that headphones are plugged in either
to the lightning port on your iPhone 7 or newer or headphone jack in the iPhone 6s or
older, but they're not plugged in, right?
So the first thing that we need to do is eliminate the possibility that this is a software problem.
Now 99% of the time it is Hardware related, but that doesn't mean that you can't fix it
at home and the fix can be very, very simple.
Yeah, but first thing to do is eliminate the possibility of a software problem to do that.
All you need to do is turn your iPhone off and back on again.
So it's a simple as holding the power button down until slide to power off appears in the
screen swipe across the screen with your finger.
David is not going to do that right now because you he would lose his screen recording and
then wait 10 to 15 20 seconds for your iPhone to turn all the way off.
Hold down the power button until the Apple logo reappears in the screen, then let go.
Your iPhone will turn back on.
Test to see if the problem is fixed.
Yep, if that fixed it you're good, but it probably didn't.
Right.
So the next thing we need to do is go to control center.
Yep, and we're just going to make sure that your iPhone is stuck in headphones mode and
not just playing music somewhere else.
So grab a pair of headphones just gonna plug it into my lightning port on my iPhone 7 here
and you should also be able to hit the volume up and down button and it should show headphones
right now.
It's headphones and not speaker.
Yeah.
So the other way to test this is to open control center by swiping up from the very bottom
of the screen then press and hold down firmly on music and then tap the airplay button in
the upper right hand corner triangle two circles above it.
And as you can see that will check mark next to headphone.
Now this iPhone works.
So show them what happens when they unplug what you should see boom eyes back to iPhone,
right?
If it's also headphones, right?
It's sucking headphones headphones modes are in the right place.
So the next step we need to do let's say that it is stuck in headphones mode is to take
a look inside either the light.
Can your iPhone 7 or newer or the headphone jack on your iPhone 6s or older to see if
there's any Gunk or debris inside that could be interfering with this connection and fooling
your iPhone into thinking something's plugged in.
So a great way to do that is just to grab a flashlight take a look inside.
Somebody else's iPhone iPhone handy right?
Nice little flashlight app swipe up from the bottom of the screen tap the little flashlight
icon.
That's nice and bright you can take a look inside David actually has some guns in there
do I know a bit of dirt?
So a lot of people will be surprised by just how much stuff accumulates and these are the
lightning connector or the head leave your iPhone in your pocket all day, you know when
your jean Pockets get stuck up in there and it could get your iPhone second headphone
mode.
Yeah, and so let's say there's stuff in there and most likely there is and it can't hurt
to brush it out.
Anyway.
Yep.
So, how do you do it?
Well what not to do don't use something metallic.
This is a SIM card eject tool, but any flavor clip thumb that paper scissors knife.
You don't want to Those because because it can conduct electrical charge electrical charge
and totally screw up the inside of your iPhone, right and also it can cause damage to the
components iPhone that are fragile.
I actually was in a Apple Store once and one of the techs I had an issue after I left the
store and she started uh scraping out.
I've said give me my phone back she was scraping out the lightning for anyway, so what's the
correct way to clean out your lightning board?
Well, if you have an anti-static brush or you work in the Apple store, that's what you're
going to use now an anti-static brush is simply a brush.
That doesn't conduct electricity.
Yeah, right.
So David's being a little wussy with it here if you're an apple, but you learn how to do
is just get in here like this.
This brush is not going to cause come out.
Wow, you just kind of like, you know, don't be afraid to get in there apparently get in
there.
If you have a soft enough device.
It's not going to damage any well, I'm just gonna no way you're gonna cause any from my
lightning after this video, right?
I love that aren't you?
Look how clean that is now, but if you had a - you're trying to jab in there, you know
just it's gonna cost and so you don't have a lightning or an anti-static brush hanging
around because this brush weren't on the nerd right?
You've got your brand new toothbrush instead great household tool don't use a toothbrush
that you just brushed your teeth with this morning cause a whole other host of issues
moisture liquid damage again gingivitis, which is not something I can get know your iPhone
can't get that.
So we've rushed out.
Yep and test again test again to see if headphone stuck and you could run into this issue whether
you're using the headphone adapter on real headphones or if you're using the uh, ear
pods with lightning connector, so either way so we also have a nice little at-home tip
another tip.
If you have the headphone jack.
Yeah, if you have an iPhone 6s or older a different device, this is the coolest thing
ever.
I learned at an Apple Store from a genius who shall remain nameless because Apple Genius
a real genius, you know, when Apple Genius not to say that there isn't some crossover,
but I can tell you that it's rare.
So, uh, let's see.
Let's open up my iPad here.
Now.
This is called the BIC pen trick.
So iPads this generation fourth gen headphone.
Jack on the top the Vic pen trick take a Bic pen.
And what we're going to do.
I'm going to use scissors tweezers or better pliers is we're gonna grab just the tip of
it and we're gonna try to twist it out.
So we just get the ink cartridge out which I displayed successfully now with the ink
cartridge come on scissors, you will notice that the back end of the ink cartridge is
the perfect size for getting junk out of a headphone jack.
So all you need to do is just get in there twist gently and some stuff will come out.
So that is the big pen trick, which is an Apple Store a little secret trademark now
officially Nobody Does this but they do this so It can cause uh, you know, I can't it's
great because it's anti-static.
Yep.
Yeah not going to conduct electricity.
It's soft enough to not damage the Jack again people end up sticking things in there and
then breaking the headphone bracket itself because the electronic components are very
sensitive.
Also, if something breaks off in there, it is impossibly difficult to get out unbelievable
how difficult it is to get some stuff out of headphone Jacks if it's impacted in there.
So so we are lightning port or headphone.
Jack.
What is the next step if we're still sucking headphone?
You're probably not you've got the gun.
That's usually write solid fit also compressed air is a good way to do it tweezers is an
absolute Last Resort absolutely cotton swabs cotton swabs.
Probably not a good idea anyting of lint, you know, anything with lint cotton swabs.
No bad idea people people do try to use all sorts of stuff.
Right?
So anyway, we're still stuck in headphone mode we are so at this point I could say do
a dfu restore because it could be a software problem.
But let's just be honest.
It's not a software problem.
If you've turned off your you've done all this stuff, you've tried plugging headphones
in taking it back out.
You're still stuck in headphones mode.
It's probably time to repair your device.
So we recommend the Apple Store if your iPhone is under warranty definitely take it in there.
It's not necessarily covered especially if there's water damage and this was a very very
common problem with iPhone 6s.
And before we're a little droplet of water would get inside the bottom of the iPhone
and then fry the headphone jack and of the most common you're at the gym, you're sweating
the sweat runs down the the cable into the headphone jack liquid very common.
Yes, and in the iPhone 4S there used to be a liquid contact indicator rate at the bottom
Grill phone jacket would turn red.
We just take one little look in there and say give us money.
Uh, we would say more kindly than that, right?
I'm sorry, sir.
Unfortunately, you know as whatever's out.
We're not what if we're not protected by Apple if we're not protected by Apple then we are
gonna call.
Puls a third-party repair service comes to you whether you're at home or the office can
fix your IPhone.
Yep, within an hour sometimes and lifetime warranty cheaper than Apple.
Yeah, we really like puls it could take hours to go to the Apple Store.
Come back could be days before and if you don't live in Apple Store and all the appointments,
right?
It's gonna be days before you can get your naughty.
Also if you go to an Apple store and you have a headphone jack issue, they're probably going
to replace your entire phone, which could mean that you lose stuff that's on your phone
right with puls they'll be able to just repair the smaller components most likely can't guarantee
that but puls is a good alternative if you're not under warranty and you want to save some
money so the mail and repair services.
But yeah.
So that is what to do when your iPhone is stuck in headphones mode.
Thank you guys for watching this video.
If you have any questions, leave them down below.
Let us know if the BIC pen tricked work for you or if you got any other we'd love to hear
them and don't forget to subscribe to this channel for more awesome iPhone videos.