Hi guys, my name is David from Payette Forward, and I'm David from Payette Forward, and in
this video we're going to show you what to do when your iPhone is Frozen.
No, not that type of Frozen when the software is frozen back 99% of the time when your iPhone
is Frozen, it's a software issue.
And the first thing we're gonna do is try to get your iPhone unfrozen.
So the way we're gonna do that is to do a hard reset.
So it's a little bit different for iPhone 6s and before and an iPhone 7 in later now
an iPhone 6s and previous models, you're going to hold down the power button and the Home
button together until the Apple logo appears in the screen the screen go back first.
Apple logo appears.
Let go I have an iPhone 7 iPhone 7 or newer models.
We're gonna hold down the power button and the volume down button together.
Yep until the screen turns black first and then the Apple logo appears in the screen
right about now.
Wow, pretty impressive.
Yep, and then let go and your iPhone will turn back on.
So if the iPhone was frozen it means that there Some sort of a problem usually a software
problem.
And so we want to back up your iPhone as soon as possible and we're going to link you to
an article though show you how to do that in the upper right hand corner of the screen.
So connect your iPhone to iCloud and back it up that way or iTunes on your computer.
Let's save your data.
Um, and the next thing we're doing is we're going to assume that it's a software problem
because it probably is and we want to identify whether it's one individual app that's causing
the problem or if it's the entire iPhone operating system, correct?
And I should just mention that the severity of this problem varies a lot from person to
person some people will turn in their iPhone and it will freeze right away.
They can't get past the lock screen can't even get into their iPhone other people will
be going along just fine for a couple days their iPhone crashes.
It freezes either way after the hard reset, they really should back up their iPhone and
do some deeper trouble shooting.
Yeah because it's sort of indicative of a larger problem and it's like putting a Band-Aid
on a wound.
Yes, not a good idea serious ones coming back you gotta problems down the line.
So the first thing we're going to do is identify if it's an individual.
That's causing the problem.
So to do that we're going to go to Settings.
We're gonna scroll down to privacy and then head towards the bottom of this menu to analytics
and then tap analytics data.
Now, I don't expect anybody to be able to read iPhone logs that are complicated.
But what I do want you to do is just go through this list and see if you see the name of anyone
app listed over and over and over again, especially if it's listed next to latest crash you now
David's iPhone happens to be an excellent iPhone for sure does.
Yeah and uh, so if you see Annapolis that over and over again that app could have problem
and that could be causing your iPhone to crash right aren't to get frozen.
But if it's not an app, what's next the next thing we're going to do is uh, we should mention
what happens if it's Safari.
Yes.
Well, that's a pretty common problem.
People are browsing Safari and all of a sudden right Frozen.
Yep, as far as Frozen.
So we're gonna do is we're gonna erase, uh, the Safari data but only two Settings Settings
scroll down and you're going to want to tap Safari scroll down.
Yeah, and tap clear history and website data.
Yep.
That's just going to wipe out all your tabs all your history all the data from Safari
because sometimes websites can cause problems that cause iPhone tap clear history and data
and boom.
Yep.
And if you did find a problem with it specific app, what I recommend doing is either delete
that app maybe reinstall it from the App Store or if you can see if you can find find alternative
app, right?
Because a lot of times older apps haven't been updated in a while can cause problems
that cause iPhones so no problems at all.
What's next?
Well, if it isn't caused by a specific app, then we have to look at the entire iPhone
operating system.
So let's go to Settings and town to General and scroll to the bottom tap reset and then
tap Reset All Settings enter your passcode confirmation not gonna do it here because
Reset All Settings is a sort of a it's kind of like a Magic Bullet.
It doesn't fix every problem, but it can resolve hidden problems with the operating system
in with apps some selves.
Doesn't delete any of your data or text messages or your photos or anything, but it does require
you to set up some of the things that aren't Settings like your Wi-Fi password and your
wallpaper.
So, uh, we don't do that first, but it's something that's necessary.
So I Reset All Settings.
My iPhone is still freezing pretty constantly.
What's next we need to restore your iPhone.
So we're gonna recommend a DFU DFU restore.
Now.
If you don't know how to do it, we're going to link you to a video where we walk you through
the whole process step-by-step and that's in the card above and the description down
below.
You should back up your iPhone before DFU restore any restore because it takes everything
off your iPhone and you'll need to restore from a backup.
Now what I should mention is that if you DFU restore your iPhone and then restore from
iTunes or iCloud backup and it starts freezing all over again, there could be an issue within
the backup that's causing this big software problem.
So you have to D if you restore your iPhone again and then set it up as a new iPhone that
doesn't mean that you can't sign into iCloud and download your contacts and your calendars.
That's fine.
Do all that just don't restore from the backup itself.
So you will have to redownload your apps.
I know.
Kind of a pain in the butt.
But sometimes that's what we have to do you have to do I mean solve problems for freezing.
Sometimes that's we get to do.
So we do the DFU restore Hardware still gets frozen.
Right and there can be issues are times when Hardware problems can cause your iPhone to
freeze and uh, usually it's after something like, um, water damage or physical damage,
um, for instance of an iPhone gets wet.
You drop it in the pool so that iPhone 7 or one of the waterproof ones the camera gets
damaged you open the camera app your iPhone freezes because the iPhone software needs
to be able to talk to the hardware to work correctly.
If something's wrong with the hardware itself.
Your iPhone software says, hey, let's talk and then nothing happens.
So if you're under warranty Apple Store Apple Stores great option if you're not under warranty,
there's CellSavers, but they are changing their name to about a week to them.
They don't know.
Yeah, they will either way we're going to link you to their website up above and in
the description below salsa is a great company.
They come to you to fix your iPhone in 60 minutes or less a lot of the time lifetime
warranty.
Than Apple um, and really they do great work.
So whatever they're called now we recommend.
Yep.
So that's what you do when your iPhone is Frozen.
Thank you for watching this video.
If you have any other questions leave them down below in the comment section thumbs up
this video If it helped you out and don't forget to subscribe to this channel for the
best iPhone content on YouTube.