Uh, you need to press it.
Oh, I need to press it. I'm so stupid.
Oh.
Oh my god.
It's too much.
Hi, guys.
Welcome to another episode of TwoSet Violin.
You might hear some music in the background,
that's because we are actually in the storage room...
Of a music shop.
So, in today's video, we will be working as the employees.
Yee!
I'm so nervous.
Yeah, I'm very nervous.
I don't even know how to use those systems.
- The compu - POS systems. - POS systems, yeah.
Our job is to see if we can serve music customers,
help them get the things that they need,
whether it's strings or violins
and hopefully not lose any sales
- or customers for the shop. - I know, I know. Yeah.
And hopefully we will meet some fans,
we don't know what's going to happen.
- Let's go. - Cool.
Oh, first, we're going to get training.
So, Ms. Heng is going to show us how to run...
These things... I don't know what they are.
I have never done this in my life.
- All right. - So, how do we do this?
I'm actually super nervous.
Eddy: Ms. Heng was such a good teacher.
But, like...
I could not remember the things she said, hey.
No, I could not.
What was it first? Scan?
- Press F12 to pay. - Yeah, yeah.
And then...
They pay, you print all the receipts out.
We were very noob at it.
Yeah.
Dude, I'm so nervous, there's too many customers.
- Can you be next to us when we do it? - Actually, yeah.
I don't think I can do this myself.
Yeah.
- Yeah. - I was so bad.
If there's no scanning,
you had to look through the booklet.
Yeah.
Oh my god.
I have no idea. I'm out.
It was a bit stressful
in terms of trying to memorize...
- Yeah. - Where everything is.
I remember the strings were in the cupboard.
But then, it wasn't just those strings.
- Yeah. - It was like single strings, strings in sets,
shoulder rest, collapsible and non-collapsible.
- Yeah. - Where all the different brands are.
I'm so nervous.
All right, we're ready.
Let's make some sales.
- Gotta serve customers, hurry up. - All right.
Oh, hi, guys. Let me show you around the shop.
Come.
Yeah, the first group, the fans...
I was just thinking, memorize all the stuff,
show them around the shop.
Let me just practice.
You guys are my test run.
It's better when they recognize you.
If they actually think you're like a staff,
there's so much pressure.
I would have done so badly.
Cause I don't know what to do.
Do you play an instrument?
You don't. Do you want to learn one?
Cause we have so many instruments here.
There's even like the Strad magazine,
in case you want to get updated.
Our one's not there.
I just left Eddy there. I was like, "goodbye!"
- At the cashier. - Yeah.
Yeah, so my first customer...
Oh, I was freaking out. I had no idea what to do.
Oh, and then it was like $105,
but I accidentally typed $15.
And I was like, "no, no, cancel!"
But she was very patient,
she kind of just stood there.
Like, silently,
and she didn't like, make eye contact,
she kind of just looked down.
They don't really look at you.
- Yeah. - They kind of just look down at their phones...
- Or... Yeah. - Well, thankfully, cause otherwise,
- I wouldn't be able to withstand that pressure. - Yeah, cause if they were looking at you,
I would've been like...
- "Um... Just let me check." - Yeah.
He's actually training.
Thank you.
Oh, sorry. Thanks.
That was my first successful transaction.
Wow...
Okay, I think you are doing this from now on.
I think I'm good at it. You can do the talking,
- I'll do the cashier. All right. - Yeah, yeah.
I had a Korean family come in.
I knew these were real customers as well,
- Hi, please come with me. - cause they didn't know who I was.
And I was just thinking, "oh my god."
"This is so intense."
Is this a new violin?
"So, we're looking for a 3/4 violin," I'm like...
I didn't know where the 3/4 violin was at first.
- Yeah. - I just knew that there were violins hanging up there.
So, I was like, "yeah, it's this way."
- The shop owner came to save me. - Around here.
He said, "oh, it's here," I was like,
"oh, yeah, yeah, it's this one."
Oh, these ones there.
He goes, "you have to ask them the price range."
So, I'm like, "how much are you looking to spend?"
And they're like, "$200, $300."
And the shop owner showed me the paper the prices are on,
- and he said recommend these. - Okay.
So, I had these two.
Yes, let me get that one for you.
I was kind of nervous I was going to fall
- and make a big scene out of it, you know? - Oh, yeah...
Cause you're using one hand and the violins are close
- and you gotta hook it off. - This one?
So here's one.
You guys can try.
I'll get the other one for you as well.
So, you guys can compare.
And there was a part where it wasn't really going off...
And I was like, "oh my god."
- But I got it off eventually. - Yeah.
Come over here, guys.
I forgot about shoulder rests and stuff.
"Is that everything?" I was like, "Oh yeah, shoulder rest!"
There's just so many factors.
2 - 3 years. Wow.
Yep.
Here you go.
I didn't know what to say.
I was so scared that I didn't want to scare them away.
Yeah.
How does it feel? Is the size okay?
Hello.
A bow. You would like to buy a bow?
Sure, do you know what price range you are looking for?
She was looking for a price range around $26.
So Ms. Heng brought out like a whole box of bows.
And she's like, "help her pick a bow."
- I'm like, "do I just grab a random one? What do I do?" - Yeah.
And new bow hairs...
- They take ages to put on rosin. - You need to rosin so much, yeah.
Like a whole week or two.
And so I was just like...
And you have all these bows, so you're like, "one second."
Yeah, I was like...
Have a try of this first.
Let me know if you feel like it needs more rosin.
How does it feel?
It's okay?
Would I be able to?
Yeah, it's...
I think so.
Sure.
It's actually my first day here today, so...
Let me see if I can figure it out for you.
She'd like to get this one.
In her case? Okay.
Probably should unwind, loosen the bow hair first.
So, it's not under tension.
Like that will be better for the wood.
Yup.
No worries.
Should be quite similar to this one.
Is that okay?
It looks good.
Do you feel comfortable?
You sure?
And your head... Can you wiggle your head around?
It's okay?
Cool.
Oh, Eddy, would you like to do a transaction, please?
Oh, I'm serving a...
Are you still serving -
- You go first, you go first. - He's also doing another transaction.
- This one? - I'm going to be faster? - Yeah, because there's only one bow.
- Okay, sure. All right, I'll go first. - Okay, you go first.
- How do I put the bow through? - Okay, the other trainer needs to go first.
How would you like to pay?
Okay, sure.
- Now, you don't have to press the dot because it's just - - Oh, yeah.
Yeah, gotcha.
Would you like to do my transaction as well?
- Nah, you can do it yourself. - There's the case.
I don't want to. I can't do this.
Here you go.
Enjoy your bow.
Yes. Please, Eddy.
Your turn.
Okay, what do I - Do I type these numbers in?
The total is $428.08.
Ooo! This is...
High pressure.
So, this is the...
Okay, could you sign this?
Sorry.
Well, thank you guys.
All the best.
Okay, keep it up, bye bye.
Oh, I see that. You're missing an E string.
So, this man came in and
he presented a violin with a missing E string.
All right, let me see if I can find that for you.
Dominant Strings, Dominant...
I love being here. It's so relaxing.
Not in the battlefield.
Ms. Heng was like, "yeah, change the E string for him."
Do you want me to help you put it on?
Normally, I would have thought that
you just process them by the E string.
But then, she's like,
"no, if you want to serve them, make the E string change."
I'm like, "okay."
How did you snap your E string?
Oh, your daughter.
Was she doing pizzicato or...?
You don't know.
Like, I change strings all the time.
But for some reason
- that was the hardest string change I had in my life. - Yeah, yeah, yeah...!
Yeah.
It's the things that you think you can do became really hard.
Yeah.
I've never done a - Put on a string for a customer before.
I will let you guys know a secret, by the way.
Okay, so I actually did something really good.
I recommended a E string rubber.
- Yes. Indented. Yes. - Because the bridge was being indented too much.
Do you guys normally have the
rubber thing for the Dominant? Or they don't need...
Cause I noticed the cut on the bridge is quite deep
and the E string is very thin, it tends to...
- Yeah, and it gets deeper and deeper. Let me get... - So, you see how this one has a little pocket.
- Looking out for you. - Very good.
But that meant I had to undo my E string and then put it on again.
But the second time I put it on,
I don't know, I was just like nervous, right?
What you're meant to do...
Wraps that way.
Yes.
And so at the end, the string always comes out on the edge.
What I did, cause I was under pressure,
I did a little bit of...
That, which is not the best.
But, it's okay cause at the end, it was still on the side.
So, it won't affect the playing.
- But, it's just like not the cleanest string change. - I know, yeah. I know what you mean.
So, sorry about that.
Hello.
- Hi. - Hi.
How may I help you?
Yeah.
This boy was a fan.
It was actually pretty fun.
I think he was very happy that we got to help him pick a violin.
Have you played all of them?
Which one do you feel like you enjoy the most?
This one.
I like this one as well.
How much is this one? Do you know?
$2033.
$2033...
This is $2675.
Okay, how much is this one?
Um...
There's always like a...
- I don't wanna be responsible for picking the violin. - I know. I know.
And you dragged me in later on.
- Yeah, yeah, yeah. - I was like, oh, okay, fine.
Yeah.
$1480, ah, okay.
So, it's cheaper.
Oh, she wants a photo? Sure, okay.
Have you selected a violin?
Oh, we should see what you think as well.
- Okay. I'll pick a violin. - Which violin you like.
Isn't this the fun part? Trying all these instruments.
Yeah, I like trying instruments.
It was interesting though, cause...
Initially, I thought the first violin sounded the best.
But then, after hearing it from a distance,
- I thought the second violin sounded better from a distance. - Mhm, yep.
But, I do enjoy the tone of the first one.
Yes.
I can't tell.
He makes them all sound so good.
I remember the first one sounded sweeter to me.
Yes.
The second one just sounded strong.
But, then it was a bit like no personality.
It was just one dimensional.
- Yeah. - Yeah.
Under the ear, I like this one better.
Yes, under the ear. But, when I hear from here,
- this one sounds fuller actually. - Well, that's your decision, sir.
- Yeah. - Which one do you like?
Yeah, I think under the ear it sounds nice.
I remember Ms. Heng brought out bows for you as well.
Oh yeah, that...
- And that - Yeah, so - - Second batch.
This one? Okay.
Let's try it.
He kept being like, "not enough rosin."
- This will take me a week to rosin. - I remember when she brought the bow out,
I'm like, I'm gonna leave that to you.
- Yeah. - I saw like five bows and I'm like, "I can't."
You'll probably be skiddy for a bit.
But...
Have a try anyway.
- Is it okay? - Yeah.
- All right, case time, let's do it. - Yes.
- Would you like to put on the strap? - Okay.
See if I know how to do it.
This is on the low side?
Brett: I'm new, I don't know, sorry.
Oh, the other way. Ah...
- Ooo! - Oh!
Aiya.
She needs more strings?
Yeah, she was asking for three strings.
Goldbrokat.
Obviously, I didn't know, I had to ask Ms. Heng.
Where are the E strings again?
I've forgotten.
Finally found it.
Would you like ball or loop?
Oh, where's the customer? She's gone.
That was a pretty smooth process.
Cause by that time, you could see
I feel a lot more comfortable.
My last transaction of the day.
It's three, right? Quantity.
Yeah.
Total, $11.56.
Oh, I remember!
Paid with cash.
Ohhh...
- I remember, yeah. - Oh yeah, and, okay.
Cash?
Do I press this?
When they said cash, I panicked.
Ms. Heng said no one pays by cash.
And then there were so many cash payments.
Yeah. And I didn't know the dollars.
Thank you.
I've never done this.
45 cents? Oh, that's so complicated.
- And I felt like I took forever figuring out the change. - One... Two...
Three...
Yeah, cause we're in Singapore.
I don't know Singaporean dollars.
- You can see me checking like three times. - Yeah.
I didn't know that Singapore had $2 bill.
One of the customers, the change was $3.40.
So I got three $1 coin.
- Cause that would be what you do in Australia. - Yeah, yeah, yeah.
And then Ms. Heng was like,
"Oh, why are you giving more coins?"
I'm like, "what do you mean?"
And she's like, "give them $2 note."
I'm like...
Yeah, I know.
There you go. I'm learning my Singaporean dollars.
Ooo.
And that's it.
Oh, do you need - Yes. I know where that is.
Look at this beautiful bag.
So many music notes.
- Thank you very much. - Thank you.
- Have a good day. - Thank you.
Thank you.
- Okay. Yup. - Okay, you do this one. This is the last one. I'm out.
How would you like to pay?
Pay by parents.
Parent selection.
Please verify signature, so they have to sign.
- Okay. - This copy.
Could you please sign here?
And this one is for you.
Yeah, don't forget your shoulder rest.
- Bye bye. Thank you. - Bye.
- Thank you. - Thank you for shopping at Synwin.
It's a fun experience.
It was very nerve wrecking the whole time.
Oh, and the two hours just went like that.
Yeah, I had a lot of fun.
But we were both exhausted at the end of the day.
And it's cool that we could help with our expertise as well.
I think overall, it was a great experience.
- Yeah. - Working, you know, at a music shop.
So, how do you guys feel?
It was exhausting.
- Exhausting? - It was really fun though.
I was so nervous.
I didn't know the money, cash.
I just couldn't count it properly.
Same for me.
The same for you.
I hope the account's ready tonight.
- Oh no. - Oh no.
I was kind of nervous about like,
it was actually real customers I was trying to sell a violin.
And I had no idea what to do.
But, you saved me.
He's like, "shoulder rest?" I'm like, "um, shoulder rest..."
- "Here." - Yeah, yeah, yeah.
But it was good, they picked a violin.
I think they were happy.
Sold a violin.
- Nice. - Thank you very much.
Oh, no worries. I'm just...
For clinching the sale for us.
Yeah, yeah. I -
Maybe I scared a few away.
So, he sold a $2000 violin.
- Woah! - Woah!
Thank you.
How much was your violin that you sold?
- $400? - Oh, I win.
- Yeah. - Not that it's a competition.
Not that it's a competition.
But everyone got their instruments.
Thank you to Synwin music, giving us this opportunity.
I hope you enjoyed your experience here.
- Oh, 100%. Yeah. - Super fun.
Definitely check them out, if you need any accessories,
- instruments, musical instruments. - Musical instruments, yeah.
They have everything,
except for viola.
No, I'm joking.
All right, guys, please accent the like button.
And legato the subscribe button.
And we'll see you guys next time.
- Bye bye. - Thank you.
Bye bye.