hi there my name is Richard McMunn from
the interview training company past my
interview comm and in this tutorial I'm
going to teach you how to pass a medical
receptionist interview and in particular
I'm gonna give you a number of interview
questions and answers to help you
prepare so it doesn't matter what kind
of medical receptionist interview you've
got coming up please watch it from
beginning to end because I promise you
this is going to make a significant
impact on your preparation now before I
give you those all-important interview
questions and answers a very warm
welcome to this tutorial as I say my
name is Richard McMunn that's me there
on the right hand side I've been helping
people for over 20 years now to pass
their interviews and I love doing it
and in this video we're gonna focus on
the medical receptionist interview and
like I say I'm going to give you some
unique answers that you can't find
anywhere else and I believe these
answers are gonna score really highly
during your interview now before I get
into those questions and answers please
do make sure you subscribe to the
channel by clicking the red button below
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to miss out on any of my weekly
tutorials and also if you find this
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I would very much appreciate it if you
gave the video a thumbs up thank you
very much okay let's get straight into a
question number one of your medical
research Ernest interview tell me about
yourself
and why you've applied to become a
medical receptionist I can pretty much
guarantee this will be the first
question during your medical research
Ernest interview and here's my suggested
answer to this interview question I am
someone who thrives in a busy
environment where attention to detail
and an ability to work under pressure
are paramount
although I am perfectly capable of
working alone and unsupervised a filler
would thrive working as part of a
close-knit team that forms part of the
medical organization I have a mature and
positive attitude I can remain calm
under pressure and I would always treat
your patients and visitors with the
utmost respect and professionalism I am
applying for the position of medical
receptionist because I feel the person
specification and the job advert are a
solid match for my own skills qualities
and attributes and I believe if you use
that at the start of your interview it
gets you off on the right foot and he
demonstrates you have the right attitude
and approach
to this position next question and
because you've already mentioned at the
end your own skills qualities and
attributes the next question could be
what skills qualities and attributes do
you think you need to become a
proficient medical receptionist so this
question is assessing your knowledge of
the role and to see whether you've
actually read the job description and
it's focusing on the skills qualities
and attributes so here's a great answer
to this question I possess numerous
skills qualities and attributes that
would be a strong match for this role I
am highly organized I am conscientious
and I can manage multiple tasks all at
once I have a positive attitude to my
work and I can be relied upon to learn
the role quickly and I will fit into
your medical team seamlessly and without
fuss I enjoy dealing with people on a
face-to-face basis and I understand that
it's very important within the role of a
medical receptionist to provide
exceptional service whilst also showing
empathy and a caring approach when
needed I'm also confident in my own
abilities and I can be relied upon to
meet the requirements of the role
consistently and professionally finally
I am loyal I am trustworthy and I will
maintain confidentiality at all times as
another solid answer to help you join
your medical receptionist interview now
please do stick around because I'm gonna
tell you where you can download these
and other medical receptionist interview
questions in a second now let's move on
to a really tough question and this is a
scenario based one there is a long queue
of patients at the desk the phone is
ringing and a doctor is waiting to speak
to you which order would you prioritize
them and why so I'll just repeat that
question is a difficult one there is a
long queue of patients at the medical
receptionist desk the phone is ringing
and a doctor is also waiting to speak to
you which order would you prioritize
them and why here's my suggested answer
I would speak to the doctor first of all
because his or her requests must always
come first
I don't feel it would be appropriate to
keep a doctor waiting as they have
strict time slots to see patients if
they're kept waiting it only hinders
their working day second I would check
in the patient's as they have been
waiting longer than the person on the
telephone I would imagine there is a
telephone answering service which will
play a message after a certain
of time explaining that we are extremely
busy and the caller could leave a
message and asked to be called back then
once I've dealt with the patients I
would call the caller back and that
shows that you can think on your feet
but more important that you can
prioritize the correct tasks accordingly
okay so I've got a few more questions to
go through so do stick around but if
you'd like to download the full set of
21 interview questions and answers for
your medical receptionist interview
there's a link there appeared right now
at the top right hand corner of that
video and it will take you through to my
website where you can download all of
the questions and answers for your
medical receptionist interview next
question tell me what you expect to be
doing in the role of medical
receptionist on a daily basis so we've
already looked at the skills qualities
and attributes he's now assessing what
do you know about the role to his my
suggested answer the tasks and duties
will be many and varied including
welcoming patients and visitors to the
establishment booking in appointments
and managing schedules and also
responding to requests from doctors
nurses and medical staff I will also be
providing patients and visitors with
appropriate advice in line with the
constraints of the position directing
and guiding people as and when needed
and ensuring availability of treatment
rooms and also retrieving patient
information and maintaining patient
records competently I will also be
required to maintain confidentiality at
all times comfort patients when needed
respond to emergencies as and when they
happen maintain office Inventure records
and also maintain operational practices
whilst protecting patients rights and
that shows that you have an in-depth
knowledge of this particular role next
question so why do you think a person
may appear to be frustrated or even
angry or aggressive now during this
particular role it's quite stressful as
you can understand people will be upset
they'll be anxious and they might come
across as being frustrated so this that
this question assesses your
understanding of why they may be come
across like this during well whilst
you're dealing with them at the medical
receptionist desk so here's my answer in
this type of medical environment people
will understandably become angry and/or
frustrated they are often anxious
confused and upset and therefore their
rationale for
normal thinking is often impaired I
expect to have to deal with people were
both upset distress frustrated and even
angry on a daily basis and it will be my
job to utilize effective communication
skills to either calm them down comfort
them or prevent their feelings from
deteriorating further it would also be
my job to learn and develop the
appropriate skills and operational
procedures when dealing with situations
like this and I feel my own resilience
and confidence will enable me to do this
so that's a good answer
it shows that you understand why people
might get frustrated in this kind of
role because they're not well they'll be
frustrated they might become impatient
so you have to deal with it this doesn't
mean that you have to deal with
aggression at all because there will be
operational procedures there to deal
with situations like that and that's why
I've said at the end it will be my job
to learn and develop the skills and the
operational procedures when dealing with
those kind of situations that's a great
answer to that question now as I
mentioned if you want more of these
interview questions and answers you'd
like to download all 21 of them this 21
until click the link below the video
right now or go to my website pass my
interview I hope you've enjoyed that
tutorial please make sure you do
subscribe and I love teaching you how to
pass your interviews I really enjoy it
thank you very much for watching and I
wish you all the best in your pursuit to
passing your medical receptionist
interview thank you for watching