hi there my name is Richard McMunn from
the interviewed training company past my
interview com and in this tutorial I'm
going to teach you how to answer
behavioral interview questions
specifically for managers so if you have
a team leader a supervisor or managers
interview coming up you are going to get
asked a number of behavioral interview
questions so in this tutorial I will
teach you how to answer those questions
so you gain the highest scores possible
so it does not matter what kind of
manager interview you have coming up
please do stick around and watch this
from beginning to end because you're
going to find it a great use in the
preparation for your interview now
before I get into those tips the
tutorials and also more importantly
those behavioral manager interview
questions and answers' a very warm
welcome to this tutorial my name is
Richard McMunn and I am a former fire
officer I now help people to pass their
interviews and I do that specifically by
giving you top-scoring of answers please
do subscribe to the channel by clicking
the red button below the video and I
will also very much appreciate it if you
gave the video I like that was motivates
me to do more and if you want to connect
with me on LinkedIn and the LinkedIn
description to my profile is in the
description below the video now what are
behavioral interview questions as I said
at the beginning if you are applying for
a manager or a team leader or supervisor
position you will get asked a number of
behavioral interview questions and in a
nutshell they assess how you perform in
specific situations that are aligned to
the job that you are being interviewed
for so what do I mean by that well
behavioral interview questions basically
assess your ability to perform the key
duties of a manager effectively and
competently so those key duties might be
managing and leading staff so they want
to hear examples of when you previously
done that also when you've worked on the
pressure because there's a manager as
you and I know working under pressure is
all part and parcel of the job you have
to do it on a daily basis work under
pressure you also have to turn around
underperforming teams so you're
responsible for their performance you
have to deal with conflict in teams and
also conflict outside of a team
environment you have to take
responsibility for your own self
development and the self development of
your team and also have to achieve
difficult targets so those are examples
of the duties that you would have to do
as a manager and you will be assessed
against those and other areas during the
interview by way of behavioral interview
questions so behavioral interview
questions always start off with
something like describe a time when you
dealt with a difficult client or
describe a time when you turned around
an underperforming team or tell me about
a time when you led by example or tell
me about a time when you utilized
effective leadership skills or explain a
situation you were in where you
facilitated excellent customer service
or something like that so whenever you
hear those interview questions that
start off with describe a time or when
have you done this or explain a
situation that is your prompt it tells
you this is a behavioral interview
question and you have to answer it in a
certain manner to gain the highest
scores possible so how do you want to
payroll interview questions well those
people who subscribe to my channel and
you've watched many of my tutorials
before I talked about the star technique
which is a brilliant format to use when
structuring behavioral interview
question answers and it fall follows the
format of situation task action and
result so as soon as you hear any of
those questions describe a time
explaining a situation that's your
prompt so you think okay star technique
now you will have already prepared your
answers to the questions because you're
gonna be smart and you're gonna pass
your interview so that will be your
prompt to start off and say okay the
situation I was in and then you
explained the situation you then move on
and talk about the task so you describe
the task there needed to be done you
then move on and explaining detail the
action that you took and I would suggest
that the action part of your answer to
the behavioral interview question will
be the most in-depth element and then
finally you finish off where you reveal
the positive results of your
so the result has to always be positive
it was a happy outcome okay it's a
situation task action result and that's
the best way to structure any behavioral
interview questions for managers so
let's have a look at some behavioral
interview questions and answers for
managers so the first one when have you
led by example so we need to give a
specific situation that you have been in
so here's my suggesting answer I can
remember being in a meeting of work
where we were supposed to be putting
forward our ideas for the launch of a
new product that was due out very soon
now unfortunately our senior manager who
was also the chair of the meeting was
stuck in traffic and she was going to be
about 40 minutes late now everyone in
the meeting room saw this as an
opportunity to relax and make idle chat
about what they got up to at the weekend
however I decided to lead by example and
suggested we all start working on
putting up product launch ideas together
so when our manager eventually arrived
we could say time a provider with one
collective presentation instead of her
having to sit through many different
ideas so we then spent the next 40
minutes collating all of the best launch
ideas and once she arrived I presented
her it was short 20 minute presentation
which she appeared to be very impressed
with I feel I'm someone who would always
lead by example and can be trusted to
act professionally within this role if
I'm successful so that's a great example
of when you've led by example
everyone else is just messing around in
a meeting your life actually we can make
better use of this time and that is a
perfect example of leading by example
next question tell me how you would deal
with a member of your team who wasn't
pulling their weight so a very common
managerial interview question very very
common some managers can't deal we have
team members who aren't pulling their
weight so this is an assessment of your
authority but also what you would do in
that kind of situation so again he
starts off with that behavioral tell me
about a time and you have to give a
specific situation urine so here's my
sample response I believe as a manager
it would be my responsibility if someone
was not pulling their weight and on that
basis I would rectify the issue
immediate
before identifying the root cause of the
problem so it didn't happen again now
first and foremost I would sit down with
them as soon as possible to make them
aware that underperformance have been
noted and that it wasn't acceptable I
would then ask them to explain the
reasons for their underperformance and
it would be important for me to
establish the cause as there could be a
number of reasons for them not
performing well at work it may be they
are not feeling motivated or perhaps
they were having problems in their
personal life but either way once I'd
established the cause of the issue I
would then agree with them a resolution
to get them back up to speed as quickly
as possible I would make sure I provided
them with the correct level of support
needed and also further training to
assist them during the process I would
then also agree a deadline whereby they
had to get back up to speed quickly now
finally as I said at the start I would
identify the reasons for the
underperformance so I could put the
necessary steps in place to make sure it
doesn't happen again so that is a great
logical and intelligent response to that
question it's specific in nature and
more importantly it's very detailed now
because you are applied to be a manager
it's my view that you should give give
in-depth responses okay and you'll see
all of mine in detail and you're
covering all of the different angles
that are possible now if you want to
download a copy of these I'll tell you
very soon when you can get a full copy
of these another managerial behavioral
interview questions and answers let's
move on to the next one tell me about a
tough decision you had to make so this
is a hard question when have you had to
make a tough decision so we need to be
able to give a specific scenario that
you've been in where you had to make a
difficult difficult decision because
this is demonstrating your ability to
lead and manage people here we go now I
was managing a team of people and an
opportunity came to came up for a
temporary promotion within the
organization a member of the senior
management team approached me to ask who
I recommend it should get the promotion
from within my team based on their
ability now one senior member of the
team who had been with the organization
for many years was keen to be promoted
and I had considered putting him forward
for the promotion however there was also
another younger member of the team who
had only been with us for 18 months but
she had excelled in the
and had consistently gone out of a way
to add real financial value to the
business I decided to put her forward
for the position as opposed to the more
senior member of the team simply because
I knew the organization would benefit
more with her in the role now although
this was a tough decision to make and
the more experienced colleague was
clearly not happy I knew it was the
right thing to do for the good of the
organization so that's great because
you're showing that you are putting the
organization's first which is really
important so you are putting aside any
relationship that you have with staff
any loyalties and you are putting the
organization first that is very very
important as a manager now I've got two
more questions to run through so please
do stick around but there's a link this
appeared right there in the top right
hand corner of that video if you want to
download my full set of behavioral
interview questions and answers for
managers please click that button and
you can go through to my website we can
download the lot next question when have
you used effective leadership skills at
work so this is assessing your
leadership skills because being a leader
and a manager a different thing I say
here we go I can remember being part of
a team in a previous organization and it
was clear that a number of team members
were not working as hard as they could
have done I felt it was my
responsibility to raise my concerns with
the team with a view to improving the
performance and the output of the team
as a whole I called a team meeting
started off by asking if everyone was
satisfied with how we were progressing
two team members raised concerns about
the lack of productivity and I used this
as an opportunity to encourage everyone
to talk openly about the problems after
a few minutes of open discussion it
became apparent that some people felt
ill equipped to carry out their roles
properly due to a lack of training and
then went away and raised these concerns
with the company directors who in turn
facilitated the appropriate training for
those team members who needed it the
most
I feel I'm someone who can recognize
problems and issues within a team and
would always utilize effective
leadership skills and the role of a
manager so that shows that you can lead
by example you can lead a situation you
identified as a problem and you
facilitate it being resolved next
question describe a time when you found
it difficult to get a team to accept
your ideas or agree to your direction so
this is assess
your ability to persuade people to
negotiate with them to basically sell
your ideas because when you put forward
ideas as a manager now used to be in
this situation in the fire service when
I was managing fire stations and I'd
have an idea whereas in my mind I would
think this is a brilliant idea you tell
everyone and they sometimes sit there
and look at you and you know they're not
convinced so he said your job to
convince them because you can't move
forward as a manager unless your team
are on your side so this is assessing
your ability to do just that here's my
suggested answer whilst managing a team
in a previous role I came up with an
idea for making the customer service
experience more efficient and engaging
now my idea focused on contacting each
customer immediately after each purchase
has been made with a customer
satisfaction survey now every customer
who completed the survey would then
receive a 20% money off voucher now
initially the team didn't see this as a
good idea because they felt it would
encourage people to share the money off
vouchers online and I went on to explain
to the team that it would not matter if
the vouchers were offered outlined
because this would simply mean we would
get more customers to buy from us hence
casting out our net further afield I
also went on to explain the more
important benefit of the customer survey
satisfaction being completed which would
allow us to improve the levels of
service we currently offer this in turn
would allow us to ask those customers
who enjoyed a positive experience to
leave a review for our website and Trust
Paulo which itself would lead to more
sales and revenue eventually the team
agreed to my new proposal we all set to
work implementing the new changes with a
positive and enthusiastic manner so that
shows you got an idea and you have to
persuade them and basically explain your
ideas in detail and the most important
part is outline the benefits that's
really really important so you want to
download all of my behavioral interview
questions and answers for managers you
can either click the link below the
video or go to my website pass my
interview it will then take you through
to this page where I've listed all of
them and you can download them for a
small fee so there's also some tips here
on how to structure behavioral interview
questions for managers please do read
those if you've got any questions please
stick them in the comment section below
the video also
let me know what interview you've got
coming up which managerial one and I
don't mind giving you a few tips on in
the comment section below the video
thank you for watching I love making
these videos for you hope you've enjoyed
them don't forget to subscribe and hit
the like button thank you thank you very
much I hope you have a brilliant down
and wish you all the best in your
pursuit to passing your manager
interview thank you very much for
watching