-I noticed you have a gun already. Boom.
I guess there's a lot of guns in here.
[ Gunshot ]
-So I shot him in the chest.
And that was right there. This is.
♪♪
-So just cheek down. And just look down the barrel.
[ Gunshot ]
♪♪
-Ow. Fucking son of a bitch.
♪♪
So we're living in America.
Where, you know, things are a little bit chaotic.
So, I think it's time to take matters into my own hand
and, you know, familiarize myself with gun safety.
So today, firearms training.
♪♪
I spelled it wrong again, but...
Alright. I just came across Marshall Security
Training Academy and Range.
Let's see what we have here.
It's definitely a little bit alarming
because this is guns we're dealing with here.
I feel like you should probably just focus on the gun.
Whoa. So I just came across Edmon's YouTube channel.
-Drop your gun!
♪♪
-So I'm not going to lie to you all,
I'm definitely a little nervous.
I'm going to be handling firearms alongside someone
who has received a lot of negative feedback.
But you know, I'm here for the cause
and I'm going to go in there and try my best.
Another day, another business's one star reviews to investigate.
At this point in my career,
I am prepared for most things in the world of reviews,
but when it comes to guns, I am certainly very scared.
So hopefully the only people that shoot me today
are my camera team with their cameras.
♪♪
-How you doing? Come on in. -Hi, how's it going? I'm Taji.
-Edmon, nice to meet you. -Oh, nice to meet you, Edmon.
I hear some gunshots going off.
-This is Daniel.
-Hi, Daniel. I'm Taji. Nice to meet you.
-You, too.
-I noticed you have a gun already.
-He's ready.
♪♪
-Edmon and Daniel had agreed to guide me through the basics.
First in the classroom, then with some baton training.
And finishing up with shooting in their range.
Right on. May I possibly just use a restroom for a minute.
-Yes, please. -Thank you so much.
-Come on in.
-Oop, sorry. Sorry about that.
[ Urinating ]
♪♪
Thank you. -You're welcome.
Let's take you to one of the classrooms.
-Part one of my training here involved Daniel
explaining the responsibilities of a security guard.
-Do you frequent night clubs at all?
-Occasionally.
-95% I'm probably at the entry point.
Checking IDs.
Certainly ID verification. Age verification.
Access control is 21 and up, no exceptions.
By checking everybody's ID
and guaranteeing everybody is of age,
that violation won't occur. So far any questions?
-I think that all makes sense so far.
Thank you. Daniel is a great teacher
and he was really helping me understand
what goes into a security guard.
-Do you believe the bartender would be so adamant
about checking IDs? Probably not.
-But just as I was starting to get comfortable,
Daniel got real with me about just how much responsibility
it is for just one person.
-I'm one guy. I'm not a superhero.
I have been a lot of times in a position where I'm by myself.
I'm the only security guard.
You think I can prevent everything?
Every crime, every possible incident?
No, I'm only human.
For example, I could be in the restroom, you know?
Something happens while I was in there.
But again, I can't prevent it all, so.
You got to know your limits.
-Sounds like a pretty shitty day.
-It's pretty bad.
-Let's go to the defensive tactical room.
We'll do some baton techniques.
-Awesome. -I do have a firearm on me,
let me go ahead and disarm my firearm to make sure safety.
-Edmon then took me through some baton techniques.
-Drive and come back, okay? One. Very good.
-And before long, I was starting to get the hang of it.
♪♪
-Alright, relax. Alrighty.
-After I had mastered the baton section of the course--
Do you ever go like this? Probably not, right?
The next lesson was about how to defend yourself
when there's a gun involved.
-If he's a bad guy, he points the gun at me. Boom.
Good. See? That's it, I'm done. Exactly. Yes. Close.
-Thank you. -You're welcome.
-Edmon and Daniel certainly knew their stuff.
-Easily deployable.
-But I wondered if they had ever had to use these skills
in the real world. So I asked them.
And Edmon began telling me a wild story of
when he worked at a night club
and had to deal with some rowdy customers.
-So I asked him to leave. One person got upset.
Went to the other side of the railroad tracks.
A bunch of rocks. He grabbed, he threw it at me, I dodged.
And he kept throwing at me.
So I shot him in the chest. And that was right there.
This is-- and the others friends,
they tried to get the vehicle to get away.
They tried to run me over.
That's when I opened additional -- 10 more rounds.
And I struck the vehicle. It was like a movie.
So it's good to know the techniques, how to shoot.
Which you'll be doing later on, okay?
-Wow.
As much fun as I was having with my new friends,
this profession was no joke.
You really have to put your life on the line.
But in my profession, I have to deal with businesses
whose reputations are on the line.
And I still had to get to the bottom
of these one star reviews. It's definitely very intense
but like kind of exhilarating at the same time.
-Yes. -Enough with the practice.
Now it was time for me to shoot a real gun.
And after a short lesson from gun master Miguel,
I think I was ready.
But as my finger hovered over the trigger,
I couldn't get all of the one star reviews out of my head.
♪♪
[ Gunshot ]
♪♪
-Good job. -Wow, thank you, guys.
-Look at the groupings. That's awesome.
-Nice. -It's the chest right here.
Good shot.
-A lot louder and a lot more aggressive.
-Good job.
-Well, looks like I had a pretty accurate shot.
And now that Edmon was showing off his shooting skills,
I figured it was the perfect time
to confront him on his one star reviews.
-Come out with them --
-Do you ever have to deal with like any angry customers
at any point in this line of business?
-They come up again on target. Shoot again.
-I can imagine. I even before I came in,
I checked out some reviews and I saw some--
-Oh, yeah. -I saw some stuff.
Some people were trying to say you're unprofessional,
they tried to say you're an asshole,
they like were saying all sorts of names and stuff.
-We have a security firm,
we have a lot of security officers
who work for us, okay?
And some of them, when they get terminated
and they all start bad mouthing us. So it happens.
-Someone said Daniel flirts with the ladies, have you seen?
-Yeah, exactly. I've seen the review, yeah.
-That was a past employee.
-It was just somebody spreading lies
and rumors and nonsense. But--
-Are you saying
it's maybe disgruntled employees posing as customers?
-Yes, exactly. No customers at all.
No. It's upsetting.
You get bothered because you know truly you dedicate yourself
to teach people. That's why I have a school.
Every day I come in, I don't regret. I feel good.
Like today, we helped you out to hold a firearm,
to understand a firearm, know how it works.
Today when I go home, I sleep,
honestly I feel good that I gave you knowledge.
That's my job as the instructor. That's why I chose to do this.
But again, it's going to happen out there, you know?
So it's okay.
-That's well put. I appreciate you taking a shot
at the reviews. Yeah, my friends in New York,
they go to like Pennsylvania and shoot and stuff.
I sent them a photo they're like really jealous right now.
Whoa.
♪♪
-Upon arriving to Marshall Security and Firearms Training,
I was met by Edmon, the owner,
who enthusiastically enrolled me in the class.
I was then swiftly introduced to Daniel,
who would instill introductory knowledge
to get me into the right mindset
to participate in the world of security and protection.
I eventually felt confident enough
to put my finger on the trigger,
but only under expert supervision.
And when I say expert, I mean it.
I certainly did not see any sign of unprofessionalism
or asshole behavior, as hinted in certain reviews.
What I experienced was thorough and specialized care
and encouragement.
Edmon was armed with convincing responses
to my mention of the reviews
and fired back at them with great persuasion.
What's the policy with getting people in the balls?
Is that frowned upon or like in a dire emergency, you could.
-Frowned upon, certainly. -Yeah, frowned upon, though.