Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com,
and in this tutorial I'm going to teach you how to pass a Relationship Manager interview.
So if you have a relationship manager interview coming up, please do watch this tutorial from
beginning to end, because I will give you a number of sample interview questions, tips
for answering them and also, most importantly, high scoring answers! This is what I am going
to cover during this presentation. I will give you great tips for passing your relationship
manager interview. I will also give you common relationship manager interview questions…
the questions that I believe will come up during your interview! And also top scoring
answers. I will tell you the qualities you must demonstrate during your relationship
manager interview. And I will also give you three questions to ask at the end of your
relationship manager interview to help make you the standout candidate. Now, before I
do that, a very warm welcome to this tutorial. My name is Richard McMunn. That's me there
in the center. I've been helping people to pass their interviews for over 20 years now.
I always do that by giving you top scoring answers. Please do make sure you SUBSCRIBE
to the channel by clicking the red button below the video and also turn on that notification
bell so you get notified the minute that I up load some new content. Also, please do
make sure you give the video a LIKE. That then tells me you enjoy the content and I
will create more for you. Thank you very much. OK, let's get in to the relationship manager
interview questions and answers. And the first question I want you to prepare for is, tell
me about yourself and why you want to become a relationship manager? Before I give you
a top scoring answer, my tip for responding to this interview question is: in your answer,
demonstrate you have a passion for customer and client service and you have the relevant
interpersonal skills and relationship building skills to excel in the position, because being
able to deal with people effectively and build long term relationships are core elements
of the relationship manager role. Here is my top scoring answer for you. “I am someone
who enjoys being around people and going out of my way to help them achieve their goals
and objectives. Over the years, I have built up excellent communication and interpersonal
skills, the ability to solve problems for clients and also in depth knowledge and understanding
of Customer Relationship Management practices. I am also someone who takes responsibility
for my workload and I will always take ownership of your client’s needs to ensure they continually
grow and thrive. I understand that the success of your business is dependent on people like
me outperforming your competitors and also maintaining a positive image of your services
and company brand. I feel strongly that, if you hire me as your Relationship Manager,
you will see a positive impact quickly and you will be impressed with my hardworking
nature, my ethics and values.” Now, that is a brilliant answer to that first question!
It gives you the confidence to move forward for the remainder of your relationship manager
interview. The next question I want you to prepare for, which I can pretty much guarantee
will come up during your relationship manager interview is, why do you want to work for
our organization as a relationship manager? My advice for responding to this interview
question, is to give two solid reasons why you want to work for their company. You will
be the only candidate at the interview to give these two reasons, I can guarantee that.
“I feel there are two good reasons why I would like to work for your organization.
As a Relationship Manager, I need to work to a strong set of company values and standards.
Having read your company mission statement, you clearly are a company who strives to achieve
the very highest of standards, which means I will be able to provide outstanding service
to your clients and customers. The other reason is the fact that the services you offer customers
and clients will be relatively easy for me to sell, simply because they are benefit-driven.
What I mean by this is, it will be easy for me to make a difference to the customers and
clients I am responsible for by using your products and services.” What I like about
that answer, is it demonstrates that you have put some thought into the reasons why you
want to join their organization. I've got lots more relationship manager interview questions
to run through. But at some stage, if you want to DOWNLOAD my full set of 34 manager
interview questions and answers, there is a link that has appeared in the top right
hand corner of the video. If you click that, it will take you through to my website (PassMyInterview.com)
where you can download my full set of high scoring answers to manager interview questions.
Let's now move on to the next relationship manager interview question I want you to prepare
for, and that is: Tell me about a time when you went above and beyond customer expectations?
This is a manager behavioral interview question. Make sure you use the STAR technique when
constructing your answer. What is the STAR technique? Well, you basically structure your
answer using situation, task, action and result. You start off and you tell the interviewer
the situation you were in. You then move on and explain the task that needed to be done.
You will then detail the action you took to achieve that task, and you will then reveal
the results of your actions. And it's a brilliant way to structure your answers to behavioral
type interview questions. If we take another look at this one: Tell me about a time when
you went above and beyond customer expectations? I will give you a sample answer where I am
using the STAR technique, just to show you exactly how powerful it is. “In a previous
client-facing role, I started receiving feedback from our clients that they wanted more tailored
services that were suitable for their own specific needs. Although we had a fantastic
range of products and services, I felt it was my responsibility to go above and beyond
what was expected and speak to corporate head office about the feasibility of providing
a small, but targeted range of client-specific services. Before contacting head office, I
felt it was important to conduct a poll of our clients to find out exactly what they
wanted, what they were prepared to pay for such a service, and how it would need to be
tailored in order to meet their needs. Once I had collated sufficient data and created
robust business case, I contacted head office and arranged a date to give my presentation.
After two hours of presenting and debating, the senior management team agreed to trial
three specific additional product services for our customers. Following the trial, these
were embedded into our product range, and as a result, our revenue increased along with
the satisfaction levels of our clients. That demonstrates you really have gone above and
beyond for customers and you have implemented something. And that is a great way to use
a STAR technique of, situation, task, action and result. Let's take a look at another example
of the star technique in practice. Tell me about a time when you followed strict rules,
procedures or policies? My tip for answering this question, is provide a situation you
were in where you either adhered to rules and regulations yourself, or where you persuaded
other people to follow them. Again, make sure you use the STAR technique in your answer.
Here we go. “I was in a team meeting in a previous role where we were exploring new
business opportunities and how to attract new customers and clients. During the meeting,
a small number of people suggested that we looked to purchase business leads from a database
company. As soon as I heard this suggestion, I knew it would put the company at risk as
there are strict rules and procedures around the use of data. It was my responsibility
to remind the team of our legal responsibilities in regard to this matter. I quickly stated
the fact that, by purchasing targeted business leads, we would effectively be in breach of
data protection regulations and would be putting the business at risk. I suggested that a better
way to generate new leads for our business would be to conduct some targeted adverts
on relevant social platforms such as LinkedIn.com where people had the option to ‘opt in’
to our services. This was a far safer and more legitimate method for generating new
leads that would protect our business. Everyone in the team agreed with my suggested method,
and a plan of action was put in place to hire an external marketing agency to help us with
our new marketing campaign.” So that shows that you are adhering to rules and regulations.
Tell me a time and you followed strict rules, procedures or policies, and I am using the
STAR technique to answer that question. I'm sorry, at the top of the screen there, that's
the incorrect question, but that is the one that we just answered there. Tell me a time
when you followed strict rules, policies or procedures. And it's a great answer to that
question! Let's now move on to a common relationship manager interview question. And that is: what's
your biggest weakness? My tip for this is, be really careful that you don't give a weakness
that is a match for the relationship manager job description and/or person specification.
Try and give a weakness that is actually a strength. So how do you do that? Here is my
suggested answer. “My biggest weakness is the fact I am sometimes too detail-orientated.
What I mean by this is, I can spend too much time trying to make things perfect, when in
fact I need to learn to get things done to the best of my ability, and then move on.
It’s only because I am compliance-focused and I want to make sure everything is as it
should be for the clients and customers I am responsible for. Having said that, one
of my core strengths is my ability to continually learn and develop, so I am always open to
taking onboard feedback and advice from senior members of the organization with a view to
continually improving and developing.” So that is a great weakness to give, because
it does you no harm. The next interview question I want you to prepare for is: tell me how
you would deal with a difficult customer or client? As a relationship manager, you're
going to have to deal with difficult clients and customers. When you answer this interview
question show you have the experience and skillset to deal with difficult customers
and clients, and that you simply see this as part of your job on a day to day basis
as a relationship manager. Here is my suggested answer. “First and foremost, as your Relationship
Manager, I would remember that all customers and clients are one our most important assets,
and as such, I would be entirely professional, calm, considered and focused on providing
them with the best service possible. Dealing with difficult clients and customers would
be part of my daily work as a Relationship Manager, and I would deal with them by LISTENING
TO THEM, ASKING THEM PROBING QUESTIONS to get to the bottom of any queries or problems
that they had, and then using my experience to PROVIDE CLIENT-FOCUSED SOLUTIONS based
on their needs in my remit as their Relationship Manager. I have the experience and know-how
to deal with difficult clients and I have the communication and interpersonal skills
to build solid and long-lasting relationships.” What I like about that answer, is you are
really confident in your ability to deal with difficult customers and clients. But you are
also showing that you have a PROCESS in place for dealing with them by listening to them,
asking them questions, and then providing client-focused solutions. It’s a brilliant
answer! So what about those three questions that you need to ask in your relationship
manager interview, what are they? You get to the end and they say to you, that's the
end of the interview. Do you have any questions for us? I would say yes, I have a couple of
questions I would like to ask. The first one is, what has frustrated you about relationship
manager’s you have employed in the past? So that shows that you are interested in making
a difference as a relationship manager. The next one is, what are the plans for your company
over the next five to 10 years and how could I help you to achieve them in this role? That
shows that you plan to stay with me for a long period of time. Final question. When
I'm looking after your customers and clients, what's the most important thing for you? Is
it sales, building long-term relationships or a combination of both? Again, that shows
that you really want to make a difference when you start. Don't forget to click that
link in the top right hand corner of the video. You can download my 34 great answers to manager
interview questions and answers. It is a guide I strongly recommend you get a copy of, and
it takes you through to my website, PassMyInterview.com. Please don't forget to SUBSCRIBE and hit the
LIKE button. Thank you very much for your support. It's always my aim to make you the
standout candidate at your interview. Thank you for watching. Have a brilliant day and
I wish you all the best for passing your relationship manager interview. Thank you.