(techno music)
- Welcome to Microsoft Mechanics.
Coming up, we're joined by Microsoft 365 CVP,
Jared Spataro, to look at Microsoft Productivity Score,
a new service that can help you
accelerate your digital transformation
by providing insights into how your organization works.
So, Jared welcome to the show
and congrats on the Microsoft Productivity Score launch.
- Thanks Jeremy. Great to be here.
Thanks for having me.
- Thank you. So you've really been at the center
of modern work approaches for years,
spanning SharePoint and OneDrive,
the Office apps and more recently Microsoft Teams.
You've got a pretty unique perspective,
I think in terms of enabling people to work better.
So, what are we solving for them with productivity score.
- Well with Microsoft 365 in the cloud,
we're just constantly evolving
and delivering new capabilities to scale to meet your needs.
And we want everyone to be able to really harness
these tools to help them digitally
transform their organizations.
So this really starts with being aware
of how your organization works
and how technology is an enabler of productivity.
And in a world of digital everything,
this just isn't IT's job any longer,
it's everyone's job.
So today, many organizations have individuals
or teams dedicated to helping people leverage technology
to make it easier to get work done.
And Productivity Score is a tool that gives them one place
for end-to-end visibility,
and includes insights,
peer benchmarks,
and actions they can take to help the people
in their organization be more productive.
Pretty exciting stuff.
- Great. And if you think about it, until now
it was primarily up to IT to really gauge
the level of digital transformation
by looking at things like basic software usage,
the number of emails sent,
or the meetings that they've joined
or files that are stored in OneDrive.
So this service then really enables and expands that effort.
- Yeah that exactly ready, it does.
Anyone focused on technology adoption for their organization
Let me just show you for a second,
what the experience looks like.
So first you can find Productivity Score right here
under reports in the Microsoft 365 Admin Center.
When I click into it,
I see a dashboard with a set of categories.
And in the upper right
you see your score on a percentage scale.
And as you'll see in the score breakdown,
it comprises both the people experiences
and technology experiences.
And one thing to point out here,
you can see how your score trends over time,
and that's really important.
For example, I can see that every category is jumping
in March and April,
and that makes a lot of sense
given the shift to remote work we saw in those months.
And that led to a lot more online meetings and file sharing.
- Right, and the trend line is also a great way
to judge impact of IT initiatives or training
or other things that might have moved the dial.
- You know, it is.
The trend line is a good pulse check
on how well modern work approaches are being adopted
by your people.
But let's dig in just a little bit further.
Here at the top you see people experiences,
which is a set of measures
for how the organization is working.
At the bottom we have technology experiences,
which helps you understand how technology
and more on that in just a minute.
Now I'll scroll back up and dig into the people experiences.
These are organized around five categories,
as you see laid out here on the screen.
And across each
we show you where you are today,
the trend over the last six months
and how you compare to peers in your industry.
Pretty powerful stuff.
Looking at each category,
- It's a great and comprehensive view.
All these areas are really showing us kind of information
at the aggregate level, but what's underneath that?
- Well, sure.
Now from here, we can explore each of these categories
for more information and insights.
So I'll click into Communication.
I want to go deep on communication because
it's so important, especially right now.
And of course people have very different
communication needs.
At the top,
you can see the number of people leveraging multiple
communication modes,
and then to the right,
All right, so now let's dig into Meetings:
a huge focus right now for everyone with remote
and hybrid work.
If I click right in,
you'll see ways to improve the quality
of online meetings,
so you can recommend best practices to save time.
And here you can see things like,
are people turning on their cameras
to create better human connections?
Or are they using screen sharing
to help everyone get on the same page during meetings?
And on the right,
we can see types of meetings that they're setting up.
You can see, for example,
if they're scheduled meetings or ad hoc meetings,
which in the past few months has kind of become
the alternative to doing a fly by or a drop-in
on someone's office.
And looking to the next category,
Content Collaboration on files in the cloud
goes hand-in-hand with meetings as people review
and work together on more content that's digitally stored
than ever before.
- It's super important
I think in terms of that collaboration,
because we can all relate to the cases
where maybe a dozen people
are reviewing and working on a file,
they send all their changes to you.
Then you've got to kind of reconcile that,
consolidate that and put that into one file.
- Absolute chaos.
And costs you a lot of time.
By collaborating in the cloud,
we've seen that you can save up to a hundred minutes,
almost two hours per week and who couldn't use that.
In fact, if we click into Content Collaboration,
we can get more insights on how people are choosing to share
and work together and files.
Here on the second card,
you see how people are sharing files and email,
whether they're sending old-school attachments
or sharing links to SharePoint and OneDrive hosted files,
which of course is a more modern and secure approach.
And then my favorite here on the right,
shows the ranges of how many files per person
people are sharing,
co-authoring, as well as collaborating together
using those @ mentions,
which we all know can improve response rates
by directly requesting actions
or feedback from specific people.
- Right. So in addition to collaboration,
teamwork is here its own distinct category.
So can you explain what's behind that?
- Absolutely.
One of my favorite categories,
it's an area I'm particularly excited about.
Here in Teamwork
you see how many people are engaged in shared workspaces
along with the trend over time.
On the left,
you can see how much teamwork is happening
in shared mailboxes.
Also in messages with Teams
and even content collaboration on files
and SharePoint team sites.
And in the middle tiles,
you can see engagement
based on the size of the shared workspace
and how frequently specific groups are getting together,
as well as which tools they're using.
- Right. And these shared workspaces
have been pivotal for our team,
really, as they bring the benefits really
of that physical shared workspace into the digital realm,
and make sure that everybody stays connected.
- Yeah. And it's been great to see
these virtual shared workspaces
bring people together over the past few months.
It's definitely a durable trend that will stick with us
even post-pandemic.
Now the last people experiences category
I want to show you is Mobility.
Again, we'll do a little diving into the product here.
You can see this great breakdown of people
using more than one platform.
This goes across the desktop, mobile apps, or browsers
and helps us gauge whether people
are working across different devices.
And below you will find how different experiences
are being accessed with Outlook, Teams,
the Microsoft 365 Apps,
like Word, Excel, PowerPoint and OneNote.
And then you get this amazing view
that shows you where people are working from
and whether they're remote or onsite.
And it shows how all of that has trended over time.
- And these are really super useful insights
to help you make technology decisions
based on where people are working from.
Which kind of brings us to the other half
of Productivity Score,
in terms of understanding how well technology
is enabling all of those productivity experiences.
- Yeah, absolutely.
Now I may have mastered content collaboration
in the cloud, just as an example.
But if my connection or device is slow
and I have to wait five minutes to open a file
from OneDrive, or to join a meeting,
how can I even use those great collab skills?
And Jeremy, I know endpoint management connectivity
is your area of expertise.
So, why don't you walk us
through the technology experiences?
- Okay, sounds good.
So why don't we start with network connectivity?
So this is crucial for any online experience
and here we're looking at your connectivity
to Exchange, SharePoint and Teams.
Now this map here on the left provides a great visual
where performance is good or green
and where it's bad or red,
as you can see here with these dots.
Now, if I click into the red dot on the east coast US,
I can see a rich set of insights and actions
for my Philadelphia office.
So here, you're going to see that the scores here
are much lower than what we saw on the averages.
And on the left,
you'll see recommendations and actions that again,
I can look into the issues or I can take action on them.
For example here,
it looks like we're back-hauling traffic from Philadelphia
to Seattle, which isn't good.
And I can see this issue is with my connection,
or if it's with my connection,
or if others in the city have other similar scores.
Because my connection is actually in the bottom 23%
I know that the problem is unique to my organization.
It's probably addressable.
So now I'm going to continue on the tour,
and go to Microsoft 365 Apps health.
Now this measure is really about the app experience
with the core Office Apps,
like Word Excel, PowerPoint,
and also Outlook.
And if they're up to date
and on the recommended update channels
that really help ensure the best performance,
that they have the latest capabilities and security updates.
Importantly, if your devices are running supported versions,
that's also there as well.
So, for example here,
I can see that 80% of our devices
are now on supported version.
So, now I can take care of the other 20%
and get those up to date.
So when I click in,
I can see the boot and also the sign-in scores,
along with what might be slowing them down.
And something I'm really excited about
are the new proactive remediations,
which are built in or custom PowerShell scripts
that you can run on a defined schedule
to diagnose then proactively remediate potential issues.
So, here I can see proactive remediations
for common problems,
like stale network configurations and certificates,
group policies, as well as VPN health here.
So by the way,
we showed a sneak peek of the upcoming capabilities
for implement analytics with Brad Anderson recently,
and you can check that out
at aka.ms/EndpointAnalyticsUpdates.
- Thanks, Jeremy.
And you just showed us some great examples
of how Productivity Score provides visibility,
insights, and even recommended actions
to help your organization have the best possible experience
with Microsoft 365.
Really it's all about giving you the right information
to help transform how work gets done
and improve technology experiences,
wherever your people are working or connecting from.
- And it's really great to see all of these recommendations,
how everything comes together into one place,
but for anyone who's watching and looking to get started,
what do you recommend?
- Well, try it out today and get your score.
Go to aka.ms/productivityscore,
Or if you want to learn more,
you can check out aka.ms/ProdScoreResources.
- Thanks Jared for joining us today
and taking us through a tour
of the new Productivity Score.
Be sure to keep watching Microsoft Mechanics
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and thanks for watching.
(upbeat music)