- I'll have three Guinness's.
A Long Island Iced Tea.
- A Harvey Wallbanger.
- What is it called?
- A Harvey Wallbanger.
- Harvey wallmen.
- Wallbanger.
- I'll look it up.
- Go to the bathroom and Google it.
- Oh boy.
- They cannot make a Harvey Wallbanger.
One of the oldest, most classic cocktails.
- [Bartender] We don't have Galliano.
Do you want something else?
- We'll take a Cosmo instead.
- Now is a Cosmo red, or is it not red?
- They can't make a Cosmo.
Cosmo's one of those popular drinks in America.
- Yup.
These guys do not know what they're doing.
- So when the staff came in today,
the first thing they did was marry their liquor bottles.
- That's ridiculous. That's illegal.
You think the second thing they did when they came in was
from looks of it, little drinking, a little boozy,
that's just a train waiting to crash.
So I got two locals for Recon tonight.
Emmanuel and Eric, now let's see what they
think of this bar.
- Can we get the drinks menu?
- I don't have a full bar menu.
I mean, what do you normally drink?
- You got margaritas here?
- I can make whatever.
- I think I want to do that.
- Me too.
(No audible language)
- A green margarita.
- Maybe it got messed up?
- Oh yeah.
- You like that?
- It's okay.
I think I asked for a margarita though.
- Oh, who made it? Cheeks?
Cheeks, he said he asked her margarita.
- Oh S***! My bad.
- If they can't make a margarita,
I'm guessing they're not going to do magic catfish.
- Sorry, my bad
- Okay, now we've got a bright yellow margarita.
- Man!
- Oh, that's it.
I've never had a margarita that bad in my life.
Ever.
- Okay, so we've struck out twice.
- I'm gonna try to get an old fashioned,
see what they do.
- Excuse me.
- Yes.
- Can I get a old fashioned instead of this margarita,
please?
- You want an old fashioned?
- Yes.
- Old fashioned is,
one of the most popular drinks in America right now.
Do you see anyone making an old fashioned? Not one.
Can anybody get the three sides for the kitchen.
- Excuse me.
- Yes.
- Where is my Old Fashioned?
- I don't have the ingredients.
- Really?
- Did they respect each other?
Did they respect the customers?
They are failing because of everything they do.
Let's do this because this is unbelievable.
(Inaudible audio)
Introduce yourself, please.
- Emmanuel Rodrigez, good to meet you sir.
- Brought him in here to do recon for me.
And I've been watching this freak show.
That is your business tonight, which is outrageous.
Hello there.
- Hello there sir.
- I'm John.
- Hi John, nice to meet you.
- I would not be smiling if I were you.
I have never seen the lack of control,
that you guys have for staff.
And I want to bring it down,
to a customer level for a second.
You sat down and you ordered what first?
What was the first drink? You ordered it.
- I ordered a margarita.
- What'd you get?
- I'm not sure.
- So we gave up on that one.
He asked for an Old Fashioned.
Did they have the ingredients for an Old Fashioned?
- No, sir.
- What are the ingredients in an Old Fashioned.
- Um, I'm a server, I don't know.
- What is the ingredients in an old fashioned?
What is the ingredients in an old fashioned?
So you guys sat here for 19 minutes,
waiting for them to tell you that they didn't have the
ingredients for an Old Fashioned.
That they don't even know if they have or not.
- But there's Heather.
She's the manager.
- You want some shots? What kind of shots?
- She's engaging with the guests. That's always a plus.
- There's Alyssa. She's a bartender.
- I'm working while I'm drinking.
- These guys are mostly officers.
And there's Anna, both bartenders.
There's almost more bartenders in the world,
than are customers.
- What's up guys?
- Hey how you doing?
- Good, what we drinking?
- You know I'll go with the Manhattan.
- Manhattan.
- What do you recommend? What's your specialty?
- I love flavored long islands?
- All right, Is there anything else?
- Uh, we have this drink, it's really pink.
It's pretty manly.
- Nah let's go. We'll go with the long island.
- That's not a long island iced tea.
- it's not a long island tea.
And if you're supposed to make something comparable to that,
you're not going to do a glass of juice.
- The pink manly drink.
- These guys asked for a long island ice tea and
they got a pink drink with a cherry and orange on top.
- Did you order that?
- No. I didn't ordered this, what is this?
- So you didn't want it?
- No I thought you gave me the long island one.
- I'm really good a this.
- These girls are clueless.
- It looks like she's making a Manhattan,
but coming straight out of a bottle.
how do you measure that?
I've been bartending for a lot of years,
John and I can not measure coming straight out of a bottle
without a Portsman.
- And look at what she's doing with the sugar.
That's complete cross contamination!
- It's disgusting.
Old fashions get sugar, not Manhattans.
- Now that glass could've chipped in there.
- She's not stirring it. She's shaking it.
- A few bartenders haven't been trained.
- Let me know how that is.
If not I'll go make you another one.
- This guys, with the pink.
- You gotta be f****** kidding me.
- I don't have a lot of mixers around here,
It's been a minute.
- Oh boy.
- You don't like it?
- It's a little strong.
- None of the drinks I ordered were correct.
Was terrible.
Everything was terrible.
- Look how out of place they look.
- They look uncomfortable with those drinks in front of him.
- Did you see her pour that drink? It was a 12 count.
Three to four ounces in one drink,
not only illegal and irresponsible.
That customer can never have another drink.
That's our one sale of the night.
- This one I don't think I can f*** up.
No offense, but nothing that tastes to my liking.
- I love Martinis, like dirty Martinis.
- You know, I'll get a Martini.
All right, this one's going to be the one.
- That power of juice has been sitting in that container,
God knows how long.
- Shake it yeah!
- Oh no.
The bottom of a rocks glass is not a tool to string.
It's unsanitary.
It's unprofessional.
It's disgusting.
- Terrible.
- So they've now gotten three drinks.
All three are terrible.
- Yeah.
- Get my buzz on and like
- What do you think those idiots are doing?
And they work here.
- Faster!
- Shut up!
- I want my drinks.
- Hey, shut up!
- If you wanna work too that's cool.
Hey who want some shots?
- Alyssa!
I asked you to work.
- I think it's a little bit early for all that nonsense.
- The girls are lining them up in the bathroom.
- They're smart because there's no cameras in the
bathroom and they know there's cameras everywhere else.
- If Susie was paying attention instead of sitting at
her desk, she would see what they're doing right
behind her back.
- Whose fault is it that they don't know what they're doing?
- They know what they're doing,
they do it on purpose.
- Oh my God. Like I seriously.
- They do, have you trained them?
- I train them.
- So you train them how to pour.
How to make drinks,
and what to do?
- Yes.
- These guys ordered Manhattan.
They were my recon because they're from a local radio
station and had huge social reach.
And you missed an opportunity to impress them.
Let me get all the bartenders behind the bar right now.
All of you.
We are going to ask your bartenders to make one drink.
One drink!
And let's see if your bartenders can do it.
- Okay!
- I want everybody to make me a perfect Manhattan.
- Do we have enough shakers for this s***.
I don't even know what I'm putting in here right now.
- I want you to watch your bartenders making one of the
simplest drinks in America.
Let's see how well they do.
Is this right to pour the vermouth into this glass?
- No.
- Okay so get out from behind the bar because you
don't know what the hell you're doing.
- Does anybody know what a perfect Manhattan means?
I'm out of this one because I don't know how to make it.
I don't think I've ever made one.
- So you're out also. Who else doesn't know how to do it.
So you are a going also.
Now we're left with three of your six.
- I learned how to make one, five years ago.
Haven't made one since that's what I have.
- I have one drink and they're all different.
All different.
When you do a perfect using the sweet vermouth and a driver
moved to make it a perfect.
You don't keep your vermouth in the cooler.
Do you know you're supposed to keep it in the cooler.
- We sell probably something with removing it.
Once every four months, five months.
- You don't know what should be refrigerated and what
shouldn't.
You don't communicate with them.
You don't make them better.
And then when they fail, you blame it on them.
- have you ever been in bar business?
How much bar experience do you have?
- I'm not even going to dignify that.
- Hi, what can I get for ya?
A long island?
- Hi, what can I get you guys?
- Move, move, move!
- Keep going!
- No elbow, just like this.
It's all in the wrist, all in the finger.
- Okay.
- You waiting for a drink?
I'm waiting on two.!
Where's the drink coming from?
The girl over there.
- Make em 2, 3, 4 to 5.
- How does that taste?
Nope?
- No.
- You know why?
- Why?
- Because you have to shake it.
Remember when you use citrus.
- You've got to shake it.
- What are you making?
- A vodka cranberry.
- So how much goes in his drink? How many ounces.
- Is it? Someone was saying it was 10 Ounces.
- 10 Ounces, Phil!
She's gonna pour 10 ounces on a vodka cranberry.
- What the hell?
- Not even close.
- Hey what's happening
- Not much man.
- Do you know how to make an old fashioned?
- Um, I'd look it up on my phone.
- Okay.
- Simple, simple cocktail John.
- What's your favorite cocktail up there?
Can you recommend one?
- My favorite is the mule cause it's easy to make.
- The mule cause it's easy to make.
- Okay, I'll try that.
- This side of town,
people are just shot and beer,
shot and beer.
- That's not true.
There's a lot of people doing a lot of mixology in this part
of town, no wonder why he's losing money.
What did he just put in there.
- He grabbed some Tyndale, lime juice and threw it in there.
It was the nastiest sour string I've ever had in my life.
- Wow.
- Want to try it?
- That's that's some pretty sour s*** man.
- Whatever, you know.
- A guy like that just sucks the energy from the room,
he never adds to it.
- Can you do like a gin? Gin, martini?
- Yeah I could.
- Let's see how he does what to Gin martini.
- The proper way to make a martini is to
- Stir it.
- And he's actually going to shake it.
- Oh, oh.
- When you shake a drink too much,
that changes the character of the way it looks
and the way it tastes.
That's why martinis are stern.
- I can see that it's Misty coming out.
- Yeah.
- Okay.
It's meant to be crystal clear.
- It's not a good martini at all.
- F*** this.
- Hey this is kind of gnarly dude.
- You ordered it.
- He has no way of talking to customers.
- What does taste right?
- Gin and soda will be fine man.
- Inside voices please.
- Look at this guy.
- Chill out of get out.
I don't go to your bar and act like a d***.
- From what I can see, Tim is not a very nice guy.
He insults customers who want a premium drinks.
And then he screams at customers for talking
loud in his bar.
Is this guy nuts?
Here they go?
- Am not surprised. Why would you they stay there?
- Other than the three customers I sent in,
those were the only four people in a whole bar.
And he chased them away.
- Where'd you go?
- Apparently I make shitty drinks.
- Yeah even Sarah thinks to drink suck.
- Tonight. I got players from Utah Royals,
which is the state soccer team.
What I wanted to do tonight is I'm going to have
a couple of the girls come in.
I'm going to wait a few minutes,
have a couple more girls come in.
I want to see if Brad notices.
this influx of business.
So here are our first two girls.
- What can I get for you guys?
- Do you guys have any like house specials?
- We have a watermelon based house drink.
- I'll try that, yeah.
- You can tell by the glass, that drinks sucks.
This is a pint glass it's made from beer. Not a cocktail.
It's just not going to work.
- Can I get a gimlet please.
- Oh god, I don't know what a gimlet is.
- Oh, it's a classic.
- It's a gin drink right?
- Yeah it is.
- Yeah
- I worked here 16 years and never had anyone order one.
- Never had someone order a Gimlet?
- I have never made one in my entire life.
- Okay.
- Do you want to help me out?
- Um
- Oh God.
- Can I just do a whiskey sour?
- Like, how do you not know what that is
when you're a bartender?
- Uh, I don't know.
- You can't make a whiskey sour that fast.
- Look at the color of that,
- That's not a whiskey sour.
- Our drinks definitely looked alike.
You can have my cherry.
Oh, you did get a cherry.
- In a whiskey sour?
- Yeah she was like, she put this drink in a smaller one.
- They laughing at this place.
- Yeah.
- P****** me off.
- F****** ridiculous.
- Is she like leaving? Leaving?
- She just walked out. Like, I think she's like done.
- Whoa.
- Brad just had an employee walk out,
and he didn't even notice.
- What's up Jack.
- What I saw at a Brad last night is
a complete disconnection from what's going in his own bar.
Which has led to add team morale and an untrained staff.
So today in training, we're going to take it back to basics.
All right, So last night you guys were asked about a Gimlet,
which is a very much classic cocktail.
What's in a Gimlet.
- I have no idea.
- So nobody comes and order a gimlet ever.
Which I had never sold in 16 years, not once.
- I'll just tell you right now Elisa,
as a bartender you should know Gimlet.
- Okay.
- I don't know what Elisa's deal is with the attitude.
But John brought me here to help and Elisa is not helping
any of that happen.
What's the drink you serve last night.
Would you mind maybe jumping back here and making it?
- I don't want to play this game.
- Devin, you're the manager, man.
This is when you step up.
- Are you just winging it? I mean, are you counting?
What are you doing?
- Little bit of both I guess
- Well lets all taste it.
- That watermelon still is too punchy.
And Elisa in no way am I knocking your drink.
I just think the proportions might be off.
(Bleep)
- But.
- The whole point,
(Bleep)
the whole point of this training Elisa is to
(Bleep)
prove and get better.
(Bleep)
Hope I didn't offend you.
(Bleep)
- Can we not do the camera thing?
Sweetheart hang on.
- This is exactly what I didn't f****** want.
I don't want this.
I come in here and bust my a** every f****** Brad.
(Inaudible)
They're doing it in a different way.
- No they're not.
- Yes they are.
- He was just saying, put it in a smaller glass.
But when you, when you flood it with too much liquid
put in it beer glass, that's all he's saying.
I think she had a little problem with the criticism.
Cause that was a drink that she'd made.
if you want to go, you can go.
- Thank you.
- All right.
- Thanks.
- She doesn't deal well with fresher stuff like that.
I wish she would have stayed, but under the circumstances,
I thought that it would be better if she just went home.
- Hi, this is Jon Taffer
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