Hey guys and welcome back to another lesson with me Tom. Today I've got something super
exciting because I'm going to teach you all the English you need to stay in a hotel. A
hotel like this one!
That's right guys, I'm staying in the super stylish East Hong Kong hotel. It's an amazing
hotel and guys I'm super excited, let's do a quick room tour.
Now a really important thing to know when using your English in any hotel is that hotel
English is very formal and polite. So the staff that are working in the hotel will be
using very formal and polite phrases. So for example instead of saying 'can I help you?'
or 'how can I help you?' they might say 'how can I be of assistance?' It just means 'how
can I help you?' but it's a more formal polite structure. So be aware that you are going
to, you might well hear structures like that. And of course, in turn, perhaps you should
also use politer structures. So for example instead of saying I want a room you want to
use a more formal structure like 'Would it be possible to book a room?' or 'Could I please
book a room?' So you've got more formal structures there that you are going to want to use when
interacting with the staff. Your stay at the hotel will begin with check in. Now this is
when you go to the reception and you register that you have arrived and you'll get your
keys and find out where your room is etc. Now this can be a noun 'check in' so 'check
in is at twelve o'clock' or 'check in is at three o'clock'. It can also be a phrasal verb
'to check in'. "I checked into my hotel this morning.' The opposite of to check in, to
check out. So that is to register that you are going to leave the hotel and that you
are going to make your payment. Again this is a noun 'check out' and a verb 'to check
out'. Alright, let's look at ten really useful nouns in hotels. The person staying in the
hotel is a guest. The space by the entrance, where people maybe stand or they could sit,
they could wait is called the hotel lobby. Floor is the level that your hotel room is
on. For example I'm on the twenty eighth floor. Housekeeping are the staff members that look
after the cleaning of the rooms. So they change the linen, they change the rubbish bin, they
make the beds, they keep the rooms tidy. So housekeeping. The place where you check in
and check out is called the reception desk or the front desk as well. It's often called
the front desk. And the person who works in the reception desk is a receptionist. That
could be male or female. A view. The view is what you can see from your hotel window.
Now we often have collocations so you might have pool view, that's a view of the swimming
pool. Or a sea view, that's a view of the sea. A garden view, it's a view of the garden,
you get the idea. I have a harbour view because I can see Hong Kong harbour. It's an amazing
view to wake up to, honestly. Room rate is the price of the room. So the room rates might
change depending on if it's a weekend day, if it's a week day, if it's summer or if it's
high season or low season. So room rates are the amount of money that you pay for one night's
stay in the hotel. Let's talk about beds because beds come in all shapes and sizes. So you
could have a double bed, that's for two people. Now we have different sizes then. So you can
have a queen size bed or a king size bed which I think is bigger or you could have a twin
(room) which is two separate beds. So when you are making your booking you'll need to
request, do you want a double bed, a queen size, a king size. A wake up call is a request
for the reception desk to call you and wake up up in the morning. A wake up call. Room
service is the delivery of food to your hotel room by the hotel. So they'll be a kitchen
somewhere in the hotel and then you can order your food and they will bring it to your room.
So that's room service. I do like a bit of room service, there's something kind of very
special about sitting in your bed and having your food. Ok, here are five questions that
you might hear when talking to a receptionist. 'What name is the booking under?' or 'What
name is the reservation under?' Now this means who booked it? What's the name that is on
the bookings? So for example for me it'll be Tom Rees. So what name is the booking under?
For me Tom Rees would be the answer. So it's essentially just saying who made the booking
and which name is being used? Which is the main name? So you can see there right, a formal
structure to ask a question. The next one 'How may I be of assistance?' That just means
how can I help you? So of course they might well say 'how can I help?' or 'How can I help
you today?' All are likely structures. So they are just asking you know, how can I help
you. Another question you might hear is 'Is there anything else I can help you with?'
Now let's say that I've asked the receptionist to book me a taxi and they've been able to
do that. Then they'll ask me 'Is there anything else I can help you with?' to see if there
are more requests that I have. So is there anything else I can help you with? And I might
say 'oh, no thank you.' or 'actually yes could you...?' and then that would be the next request.
So is there anything else I can help you with? When you are checking out you will probably
hear them say 'How was your stay?' And that's your chance to say 'oh it was fantastic thank
you' or ' I had a great time' whatever it might be. Or they might say 'Was everything
satisfactory?' Has the same meaning. So how was your stay? Did you enjoy it? Was the quality
good? Was the hotel good? etc. So how was your stay with us? or How was your stay? And
was everything satisfactory?
Here are five questions that you might use during your stay. 'What time is check out?'
The time that you have to leave your room. 'What time is check out?' Related to that
might be 'Can we get a late check out please?' So let's say check out is normally twelve
o'clock, you want to go a bit later, maybe one o'clock, that's a late check out. So can
we get a late check out please? Maybe in the morning you need to wake up early o you might
ask for a wake up call. So 'Can I get a wake up call tomorrow please?' So that's when the
receptionist will call you at whatever time you want them to wake you up. Another phrase
'What time is breakfast served?' So you can see there what time is really useful, you
can use it for the swimming pool so 'what time does the swimming pool open?' So what
time, super useful. Or 'What time does the gym close?' Another question is you might
want to find out what's around the hotel so for example 'Is there an ATM near here?' Or
'Is there a supermarket near here?' Or 'Is there a good restaurant near here?' So is
there, then the thing and then near here. So close to this hotel. Ok guys, I hope you
enjoyed that lesson teaching you all the essential words and phrases you need to stay in a hotel.
As I've said before English is fantastic for communicating when you are travelling and
there is no better place than in a hotel to use your English. So if you need to watch
this video again, take notes, practise some of the phrases so that the next time you go
and stay in a hotel you'll be ready. Thank you so much again to East Hong Kong for making
this video happen, I've had an amazing time in their hotel. Honestly guys, if you ever
come to Hong Kong stay in East. The views are spectacular. I have never had a room with
such amazing views. The facilities are fantastic. Hats off guys! It's been an amazing experience,
it's an incredible hotel fantastically located right next to an MTR station so you can get
everywhere. There's a shopping mall with all the facilities that I could ever want. And
have I mentioned the view yet? Remember guys I've got new videos every Tuesday and every
Friday helping you take your English to the next level. Remember to check me out on Instagram
and on Facebook but until next time guys this is Tom, the Chief Dreamer in Hong Kong, saying
goodbye.