this video explains how to fix your
printer when the ink carriage stalls and
a carriage Jam error message displays on
the printers control panel turn the
printer off and then on again this will
sometimes fix the issue press the power
button to turn the printer off if it
does not turn off you might have a paper
jam we will address paper jams later in
this video
once the printer is off wait 60 seconds
it is important to wait the full 60
seconds to allow the print mechanism to
reset
then press the power button to turn the
printer back on
wait for the printer to turn on and stop
making noise align the paper by tapping
the stack on a flat surface then raise
and hold the output tray in the open
position load paper into the input tray
until it stops
slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper
lower the output tray
try printing a page directly from the
printers control panel to see if the
issue is resolved to print a page from
the printers control panel touch the
Settings icon this icon looks like a
small wrench
touch tools
then touch printer status report
if the page prints successfully the
issue is resolved you can resume
printing as normal
if the page does not print go on to the
next step
a paper jam might cause your carriage
Jam
do not remove jammed paper at this time
begin by removing any loose paper from
the input or output tray
press the power button to turn off the
printer in some cases it may not turn
off whether or not the printer turns off
in the next step we need to unplug the
printer turn to the back of the printer
remove the USB cable from the printer
unplug the power cord
remove the duplexer to do this push the
right side of the duplexer to the left
and then pull out the duplexer
of the printer for jammed paper if you
see any paper remove it by pulling
evenly with both hands to avoid tearing
check the rollers and wheels for torn
pieces of paper that might remain inside
the printer
use a flashlight to thoroughly search
the back of the printer to find all
small scraps of paper
if any torn pieces of paper remain
inside the printer more paper jams are
likely to occur
now let's check inside the duplexer for
any jams open the duplexer by pressing
the two tabs on each side of the
duplexer
you
remove any jammed paper from inside the
duplexer once all the paper has been
removed close the duplexer until the
tabs on both sides of the duplexer snap
into place
reattach the duplexer to do this insert
the two pegs on the left side of the
duplexer into the left side of the
printer and then push the duplexer into
place
make sure the duplexer is firmly
attached if you cannot remove jammed
paper from the back we will attempt to
remove it from the paper trays return to
the front of the printer raise the paper
output tray
grasp any jammed paper in the paper tray
with both hands and then pull it toward
you to remove it remove the paper as
carefully as possible if any torn pieces
remain inside more paper jams are likely
to occur
open the cartridge access door
carefully remove any paper you see make
sure you get any small pieces that might
tear off
check the rollers and wheels for any
remaining pieces of paper you must
remove all scraps of paper to prevent
future jams
small pieces of paper can easily stick
in places that are difficult to see use
a flashlight to thoroughly search left
and right inside the printer searching
the carriage path with a flashlight is
an important step in preventing future
jams
when you've removed all of the paper
close the cartridge access door
turn to the back
reconnect the power cord
return to the front
if the printer does not turn on
automatically press the power button to
turn it on
align the paper by tapping the stack on
a flat surface then raise and hold the
output tray in the open position load
paper into the input tray until it stops
slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper
lower the output tray
try printing a page directly from the
printers control panel to see if the
issue is resolved to print a page from
the printers control panel touch the
Settings icon this icon looks like a
small wrench
touch tools
then touch printer status report
the page prints successfully the issue
is resolved you can reconnect the USB
cable and resume printing as normal
if the page does not print go on to the
next step use the following steps to
make sure the carriage can move freely
the printer must still be powered on for
these steps to work raise the output
tray and remove the paper from the input
tray
close the output tray
cartridge access door so that you can
view the carriage
the carriage will move to the center of
the printer
turn to the back
while the printer is still powered on
disconnect the power cord from the
printer
then disconnect the other end of the
power cord from its power source
return to the front
look inside the printer and check for
paper or other obstructions around the
carriage that could prevent it from
moving
use a flashlight for proper viewing
remove any paper that is found if the
paper tears when you remove it from the
rollers check the rollers and wheels for
torn pieces of paper that might remain
inside the printer
if pieces of paper remain inside the
printer more jams are likely to occur
reach inside the printer through the
cartridge access door and then manually
move the carriage
remove any obstructions that are found
while moving the carriage
ensure the carriage moves freely from
all the way to the left to all the way
to the right
you
once all obstructions are removed and
the carriage can move the full width of
the carriage path close the cartridge
access door turn to the back
reconnect the power cord into its power
source then reconnect the other end of
the power cord into the printer
return to the front
if the printer does
turn on press the power button to turn
on the printer
align the paper by tapping the stack on
a flat surface then raise and hold the
output tray in the open position load
paper into the input tray until it stops
slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper
lower the output tray
try printing a page directly from the
printers control panel to see if the
issue is resolved to print a page from
the printers control panel touch the
Settings icon this icon looks like a
small wrench
touch tools
then touch printer status report
that page prints successfully the issue
is resolved you can reconnect the USB
cable and resume printing as normal
if the page does not print go on to the
next step
sometimes improper installation or
placement of ink cartridges can cause a
carriage Jam in this step we'll fix this
problem the printer must still be
powered on for these steps to work raise
the output tray and remove the paper
from the input tray
lower the output tray
open the cartridge access door the
carriage moves to the center of the
printer
allow the carriage to stop moving then
select a cartridge to remove and press
the tab on the front of the cartridge to
release it lift the first cartridge out
to remove it from the slot repeat until
all cartridges are removed
when handling the cartridges be aware of
the electrical contacts and ink port be
careful not to touch the contacts or ink
port because touching these can cause
clogs ink failure and poor electrical
connections
once all cartridges are removed you can
lift the latch handle on the carriage
lift the printhead assembly out of the
printer
make sure that you did not leave the
printhead assembly or the cartridges out
of the printer for longer than 5 minutes
leaving them out for an extended period
of time can dry up the ink ports on the
cartridges or nozzles on the printhead
assembly
check for obstructions under and around
the carriage use a flashlight to
illuminate areas for proper viewing
remove any obstructions that are found
once all obstructions are removed you
can reinstall the printhead assembly
hold the printhead assembly upright with
the color-coded icons on the top and
lower it into the carriage carefully
lower the latch handle on the carriage
making sure that it is fully closed
holding the cartridge by its sides with
the contacts facing the printhead
assembly slide it directly into the
correct open slot push the cartridge
down into the slot until it's firmly in
place repeat for all cartridges
when all cartridges are in lower the
cartridge access door of the printer
align the paper by tapping the stack on
a flat surface then raise and hold the
output tray in the open position load
paper into the input tray until it stops
slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper
lower the output tray
try printing a page directly from the
printers control panel to see if the
issue is resolved to print a page from
the printers control panel touch the
Settings icon this icon looks like a
small wrench
touch tools
then touch printer status report
if the page prints successfully the
issue is resolved you can reconnect the
USB cable and resume printing as normal
if the page does not print go on to the
next step if the error message still
displays it might not be the printer the
power supply might be the issue raise
the output tray and remove the paper
from the input tray
lower the output tray
power button to turn off the printer
turn to the back
disconnect the power cord
then disconnect the other end of the
power cord from its power source
plug the power cord directly into a wall
outlet then plug it back into the
printer
return to the front
press the power button to turn the
printer back on
align the paper by tapping the stack on
a flat surface then raise and hold the
output tray in the open position load
paper into the input tray until it stops
slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper
lower the output tray
try printing a page directly from the
printers control panel to see if the
issue is resolved to print a page from
the printers control panel touch the
Settings icon this icon looks like a
small wrench
touch tools
then touch printer status report
page prints successfully the issue is
resolved you can reconnect the USB cable
and resume printing as normal
if the page does not print go on to the
next step
sometimes the issue can be resolved by
resetting the printer
the printer must still be powered on for
these steps to work raise the output
tray and remove the paper from the input
tray
lower the output tray turn to the back
while the printer is still on disconnect
the power cord from the printer
then disconnect the other end of the
power cord from its power source
wait 15 seconds it is important to wait
the full 15 seconds to allow the print
mechanism to reset
reconnect the power cord into its power
source
then reconnect the other end of the
power cord into the printer
to the front
if the printer does not automatically
turn on press the power button on the
control panel to turn on the printer
align the paper by tapping the stack on
a flat surface then raise and hold the
output tray in the open position load
paper into the input tray until it stops
slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper
lower the output tray
try printing a page directly from the
printers control panel to see if the
issue is resolved to print a page from
the printers control panel touch the
Settings icon this icon looks like a
small wrench
touch tools
then touch printer status report
the page prints successfully the issue
is resolved you can reconnect the USB
cable and resume printing as normal
if the page does not print go on to the
next step if you've tried everything
described in this video and you still
have a problem your printer likely needs
some type of service
contact HP to find out what the support
options are for your printer
your options for service may vary
depending on how long you've owned it
and what country you live in