Hey, guys and welcome back to my channel!
This is another installment of our Q&A
cabin crew interview series and where I'm going to give you a sample question
and a sample answer on how to kill the question.
Alright, so if you're excited, let's go ahead and get started.
For this video, we are going to answer this question. '
Again, this is going to be more of a final interview type of question.
So you will not get this on the first day.
Expect this on the third day of the interviews or on the last part of the interviews.
The question is: "How would you deal with somebody in a work situation who you feel was not pulling
their weight in working as part of the team."
In short how do you deal with lazy team workers or team members.
This type of question can be asked in different types of format.
You just have to provide the
same answer on these types of questions.
You have to provide for example they will provide you a situation around somebody or it's going to be a role play
or it's going to be a team problem that you have to solve
Whichever the case is, the design of this question is to assess your
assertiveness and confidence level whilst being respectful and tactful to team member
So they are not looking for you to respond in a very aggressive and confrontational way
but instead they're looking for you to approach the person and resolve the issue
with minimum amount of fuss.
Meaning less drama the better.
However, it's very tricky.
You cannot be non confrontational - meaning you cannot just close your eyes
and forget about it and hope the problem will go away.
You could also not do that option.
Here is a sample of how I will tackle this question if it were asked to me during the interview.
Before that let me tell you the key areas to consider,
Do not be confrontational.
Do not ignore the situation.
Those two will lead you to be [dropped] from the interview.
You will not pass the interview if you answer in those ways.
That's the only way to pass this question or pass the situation is be assertive but respectful at the same time.
This is what I'm going to answer if it was asked to me during the interview:
"First of all, we are working as a team and we need to be aware of everybody's situation.
If I notice that someone is not giving attention to work,
I will talk to her in a manner that she will not be offended and I will ask her
what's bothering her and I'll be willing to help.
Very simple guys.
You do not attack the person with anger.
You're not being assertive like a black lady
or something but you can approach the situation by being concerned:
"oh I've noticed that you are not working well today, Is there's something bothering you?"
Then maybe the person is having a problem.
If you want to see more different cabin crew questions and sample on how I
will answer them, make sure that you download the PDF file of this series.
It's on my website: misskaykrizz.com, completely free of charge.
So don't worry about that and I just want you guys to be prepared as much as possible
So go ahead and study and do your research and good luck on your
application and I will fly with you soon, bye!