hi everyone Aaron here for ZolloTech and a few weeks ago I did my six-month
follow-up on the iPhone XS Max and if you watch that video you would know that
I dropped my phone into a lake in fact it fell off that corner right there when
I was taking the thumbnail photo rolled down a hill and fell into the water now
it was underwater for about three minutes or so until I walked down there
and took it out of the water it was about 2 to 3 feet of water it wasn't
very deep now many of you noticed that when I was filming that I actually had
some moisture buildup under the camera lens and sure enough there was water in
it in fact I turned the phone off I stopped using it for a few days and I
was using the iPhone XR instead and then I went back to using the iPhone XS
Max it was working fine I was able to do everything I could with it just like
I can now but then all of the sudden it started to reboot so you'd get the Apple
logo it would just restart get the Apple logo and do that over and over and over
and so I made an appointment with Apple I went to Apple and showed them my phone
now not only did I have water under the front I also had it under the back now
keep in mind it was only under the water for 3 to 5 minutes at most under about 2
to 3 feet of water or 1 meter of water or less now the iPhones supposed to be
ip68 certified and what that means is it's dust resistant and water resistant
past 1 meter for up to 30 minutes so I thought it'd be fine bring it in and
have them swap it out with Apple care so when I brought this into the Apple store
I was surprised to learn that they considered that accidental damage even
though its water it would had no damage that was visible on the outside there
were no scratches that were super deep the screen was not cracked the back was
not cracked but still they made me pay the hundred dollar fee to replace it
under Apple care thankfully I had Apple care however if I did not have Apple
Care it would have cost me $600 or 599 dollars in the US and so I called Apple
and said why are you charging for this when you advertise this phone as
water-resistant and they said we don't cover accidental damage they consider
water getting into the phone is exha dental damage now this seems to vary
depending on where you go and when one Apple store that's near me and they
told me I would have to pay for it I went to another one and they said
normally you wouldn't have to pay for that so it seems it's up to the
discretion of the person at the Apple store either way I thought it was quite
ridiculous but I did have to get a new phone either way since it didn't work
and ended up paying $100 for that so here is the new phone as you can see it
has a case on it I may take this off at some time it's the exact same phone 256
gigabyte brand new and it works just fine it has a screen protector on it now
that was the first time I'd ever dropped my phone or dropped my phone into water
and I have to say that I was pretty disappointed with that outcome of having
to pay $100 for something they advertised as being water-resistant
so I actually did some research and called Samsung to ask them if they would
cover it as well and they said no they wouldn't you would have to pay $100 if
you had Samsung care and they would replace the phone if it had water
ingress so just keep that in mind do not use these in water without a waterproof
case do not take them in the shower without a waterproof case because if
their damage to Apple won't cover them but this is the new one it's working
well love to hear your experience if you've had your iphone replaced in the
Apple store or maybe through a third-party carrier what has it been
like for you and of course I'll link this wallpaper in the description and
the case and the screen protector there as well if you're interested in that if
you haven't subscribed already please subscribe and like as always thanks for
watching this is Aaron I'll see you next time