in this video I'm gonna walk you through
how to get your DJI drone repaired by
DJI oh hey guys so I bought bad news I
crashed my drone so I don't know what
really happened
it was just flying it started drifting
to the left hit the side of a building
and then fell 11 floors luckily it
landed on a patch of grass and I was
able to retrieve it
I broke the propellers off the battery
flew off and the worst part the gimbal
broke I was so devastated we just landed
in Okinawa Japan this was supposed to be
the maiden voyage and in less than 30
seconds boom crash either the wind took
it or something was wrong with the IMU
before I could redirect the drone from
hitting the building it was too late
drone fell from the sky now luckily it
fell on some grass the camera looks like
it's damaged and this hjerson device and
in the battery fellow it shouldn't be on
like this yeah
so I think the camera lens is broken you
can see that there's a lot of damage on
the propeller so we've got some problems
right here you got some damage pretty
good Falls just this camera now so I've
just bent this thing in place it looks
like during the impact this lens thing
bent this way and so it wasn't able to
freely move like this but now I think
I've bent it back in place
oh oh there's kind of a stressful moment
so let me just turn it on and see I can
get the gimbal at least working so I'm
not getting a picture and the aircraft
motor gimbal is overloaded I tried to
look up a solution on YouTube more than
likely it was a connection between the
gimbal and the circuit board on the
Maverick there was tons of videos online
on how to fix the gimbal but to require
you to buy parts and then take apart the
drone itself which I wanted to avoid at
all costs I did test the drone
afterwards to see if it would still fly
and luckily the drone flew but I
couldn't get a video feed but it does
show how durable these drones are I was
actually pretty determined to get these
aerial shots in Okinawa so I called
around to all the electronic stores in
Okinawa to see if I could buy a new
drone but they were all out of stock in
hindsight I'm glad that the drones were
unavailable because I was able to get
the drone repaired within a few weeks in
this video I'm gonna walk you through
how to get your DJI drone repaired by
DJI note that I'm in Japan but I'm
assuming that the process for repairing
the drone is very similar to all across
the world except for Hong Kong where DJI
is headquartered all right let's start
first you have to contact DJI easiest
way is to send them an email in my case
I send them an email in English but they
responded in Japanese so I wrote back to
them in Japanese explaining my situation
probably best not to lie in the
situation because the drone has logs and
they'll pretty much be able to figure
out if you're lying or not they'll
actually give you an option for DJI to
inspect the drone to see if
a manufacturer defect at a which case
they might actually pay for the repair
and replacement of the drone itself this
requires having to send the drone all
the way to DJI in Hong Kong the analysis
takes about three weeks and another
seven to ten days to fix it that means I
would have been out more than a month
without the drone oh yeah and the
inspection alone cost thirteen thousand
yen which i think is their hourly fee I
didn't want to bother with all that so I
got DJI in Japan to assess the damages
and provide the costs to me directly
I wanted the drone back as soon as
possible once I confirmed which option I
wanted to go with then I sent the drone
directly to DJI Japan they asked me to
include the battery the controller and
the damaged propellers also you'll have
to fill out a damage report and include
that in the package I'll leave a link
below so you guys will have it for your
reference a day later the drone was
delivered to DJI and they sent me an
inventory of what they actually received
pretty cool and they were thorough
enough to document that I left a memory
card inside of the drone much
appreciated super quick and DJI sent me
a case number and URL to track the
progress pretty professional if you
asked me after a few days later deej I
finished the assessment and they quoted
me the repair and parts costs at this
point you have the option to have DJI
send you back the drone without a new
repair or have them proceed with the
repair one strange thing though if you
decide to have them send it back to you
without repair it looks like they still
charge you for the time they spent doing
the assessment it cost thirteen thousand
yen plus shipping fees so reviewing the
quote the total costs came to about
23,000 yen gamble protection cover 906 e
n2 Mavic propellers 972 yen gimbal
r-module
7080 n repair service fee twelve
thousand nine hundred and sixty n per
hour
shipping 750 n at a total of twenty-two
thousand seven hundred and twenty-two
yen all things considered I think it's
pretty fair i replied quickly to DJI and
let them know that i wanted to move
forward with the repairs i didn't
receive a response from DJI which was
pretty weird they've been pretty good at
replying to me within 24 hours then i
reread the quote that they had sent to
me via email and realized that to
approve the repairs you needed to send
them
an email to a specific email address you
couldn't just reply to the email in the
quote good thing to note for you guys
that are looking to repair your drone so
soon as I emailed DJI at the correct
address they started working on
repairing the drone one thing to note in
Japan they didn't require a prepayment
they asked you to pay the delivery
person when the drone arrives at your
home this may vary from country to
country three days later I received the
drone overall the process was pretty
straightforward and the repair progress
site was super helpful for me all in all
it took 21 days for me to get my drone
repaired from once I reported it to when
I received it back probably would have
taken five or six days less if I had
read the quote correctly now let's see
what's in the box
lots of foam packing as expected Oh
what's this ah if you're not saying that
the serial number for the drone has
changed so for example if I registered
it with insurance I'll need to update
the provider also if I have the drone
serial number registered anywhere else
then I'll need to update the serial
number at those places good to know oh
and this looks like the original report
repair I filled out and two devices
bubble-wrapped first one is a drone
alright looks good they definitely
replace the propellers I noticed that I
also noticed that it put a sticker on
the battery looks like the case number
also has a QR code probably for the
tracking system and the gimbal looks
good and in here there are most the same
as before some of the scratches on the
drone before are missing maybe they
switch the whole entire drone
interesting maybe that's why the serial
number changed at least it didn't cost
extra now that I've got the drone back
let's test it out but first things first
let's charge at the batteries and make
sure that we have all the updates
downloaded so we don't get outside and
sit there for an hour performing updates
yep looks like we need to update the
firmware good thing I checked oh it
looks like I have to update the no-fly
zone database oh this is unexpected
looks like I have to reset the drone
from the beginning like give it a new
name and set the default controls
probably because it's a new serial
number
I just realized all my previous camera
and gimbal settings are no longer there
I should have written them down before I
got it serviced I thought it would save
it in the app but it looks like it
didn't kind of a pain but good thing
we're doing this now before we took it
outside at least now you guys know what
to expect also probably a good idea
before you get the drone
in the air to make sure the gimbal and
IMU settings are calibrated correctly
all right after that I think the drone
is ready to fly
check out my next video to see how the
first flight goes I hope this video
helped you guys out if it did hit that
like button as it helps me out also let
me know if you had a similar or
different experience with your drone in
your country leave that in the comment
section below and if you want to see
more of my drone videos or my life in
Japan like always hit that subscribe
button and I'll see you guys in the next
one